Hi,
I'm here to complaint against ICICI Bank Customer Service and their policies of harassing their customer. For my case the harrassment has been severe since I happen to be in the US now.

ICICI Bank recently had debited a substantial amount from my savings account towards credit card dues, a credit card which I never received. The incident came to light when I checked my account using interrnet banking to find that this amount has been debited. I immediately called up the customer care center and lodged an complaint with them (SR-119686827). I had actually applied for a credit card through my employer Cognizant Technology Solutions in Kolkata in 2008 (somewhere between Jun and July). However in August 2008 I had left the country for the UK only to return in Jun-2009. Icici Bank in the mean time had tried delivering the card to my residential address in Kolkata during September 2009 and couldnot do so because of my non-availability at the address (I came to know of this through the call center) . Apparently it seems in January 2009 someone had asked for a change in address for this credit card to be delivered to some phony address in Faridabad and ICICI delivered this card on this address by Feb 2009. ICICI claims I personally received the credit card in Faridabad, when the fact is I was in the UK during that period. I have my passport which can prove that. Meanwhile after making umpteen number of ISD calls to their customer care center, I was not able to get the dispute started.I in the meantime also filed a general diary with the local police station under whose jurisdiction my ICICI Bank Branch in Kolkata comes under. This too was notified along with my emailed complaint sent to their dispute department on the 8th of October 2009. Finally on October 9th 2009 after 13 days of struggling with their call center executives, ICICI reverted back to me (this time they were courteous enough to call me in the US) saying that they were taking down the dispute claim and going to start an investigation, the outcome of which will be notified to me within 45 days (SR- 121026688). I was happy that things were finally taking its course when on 10th of October I casually called up the call center again to find out whether they need me to do anything that would help them to carry on with this investigation. Surprisingly I was told that ICICI Bank cannot investigate this case as I was out of the country and nothing can be done unless I return to the country. This was not even notified to me over email or phone and things would have remained idle unless I had called them up. I'm utterly frustrated and disgusted by the treatment the bank has meted out to me. I have a long standing association with ICICI Bank being their NRI cutomer as well holding Gold accounts with them back in India. If this is the treatment receive then I have to reconsider all my relationships with them.Now their call center executives are rude and behaving as if I'm the one who has actually carried out the fraud. I'm ready to co-operate in every sense but unfortunately the bank is not ready to reach out. I have even sent a mail to their customer service department but no reply as usual.

Thanks and regards,
Shib

I just politely ask for one answer. Does ICICI really want to do the investigation in a fair way? Then why the hell aren't they doing it? Why on earth I need to be there. I can authorise a person on my behalf. I won't be tailgating their investigating officer anyway..

Originally Posted by royshiv

Hi,
I'm here to complaint against ICICI Bank Customer Service and their policies of harassing their customer. For my case the harrassment has been severe since I happen to be in the US now.

ICICI Bank recently had debited a substantial amount from my savings account towards credit card dues, a credit card which I never received. The incident came to light when I checked my account using interrnet banking to find that this amount has been debited. I immediately called up the customer care center and lodged an complaint with them (SR-119686827). I had actually applied for a credit card through my employer Cognizant Technology Solutions in Kolkata in 2008 (somewhere between Jun and July). However in August 2008 I had left the country for the UK only to return in Jun-2009. Icici Bank in the mean time had tried delivering the card to my residential address in Kolkata during September 2009 and couldnot do so because of my non-availability at the address (I came to know of this through the call center) . Apparently it seems in January 2009 someone had asked for a change in address for this credit card to be delivered to some phony address in Faridabad and ICICI delivered this card on this address by Feb 2009. ICICI claims I personally received the credit card in Faridabad, when the fact is I was in the UK during that period. I have my passport which can prove that. Meanwhile after making umpteen number of ISD calls to their customer care center, I was not able to get the dispute started.I in the meantime also filed a general diary with the local police station under whose jurisdiction my ICICI Bank Branch in Kolkata comes under. This too was notified along with my emailed complaint sent to their dispute department on the 8th of October 2009. Finally on October 9th 2009 after 13 days of struggling with their call center executives, ICICI reverted back to me (this time they were courteous enough to call me in the US) saying that they were taking down the dispute claim and going to start an investigation, the outcome of which will be notified to me within 45 days (SR- 121026688). I was happy that things were finally taking its course when on 10th of October I casually called up the call center again to find out whether they need me to do anything that would help them to carry on with this investigation. Surprisingly I was told that ICICI Bank cannot investigate this case as I was out of the country and nothing can be done unless I return to the country. This was not even notified to me over email or phone and things would have remained idle unless I had called them up. I'm utterly frustrated and disgusted by the treatment the bank has meted out to me. I have a long standing association with ICICI Bank being their NRI cutomer as well holding Gold accounts with them back in India. If this is the treatment receive then I have to reconsider all my relationships with them.Now their call center executives are rude and behaving as if I'm the one who has actually carried out the fraud. I'm ready to co-operate in every sense but unfortunately the bank is not ready to reach out. I have even sent a mail to their customer service department but no reply as usual.

Thanks and regards,
Shib

Dear Shib,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Originally Posted by ICICI Bank Care

Dear Shib,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Your customer care recently came back to me harping the same strings - 'You cannot continue this investigation since I'm abroad'. Would you please explain to me the reason for this? I have already authorised my brother in Kolkata and have also lodged a police General Diary sitting in the US. My sincere request to you, please give an explanation why I'm required.

Thanks and regards,
Shib