Dear Sir,

My name is Sharad Prasad I am having HSBC bank credit card (4384 5999 0998 8254). I made the payment On time. Suddenly After long time (approx 12 month) HSBC customer people asked me The due amount towards me is 15,816.97 Rs. When I asked them they sent me the detail And in turn I replied the mail to customer care representative.

Whenever I replied mail they smartly come back with the fresh mail without including
Previous mail and they stick with the due amount issue.
In the mean while I was metal tortured by their settlement department folks. They forced me to make settlement towards the due amount, one which I was not supposed to pay.

To make me metal relive I have paid the settled amount 4100 Rs. (ref. no. CPD3 0603428) After discussion with Settlement folks.

Now they again started harassing me asking to make the rest of the payment. When
I asked them please send me the file recorded conversion file. They said “we do not
have that right “

I would thus suggest you to look into the matter closely and seriously and do the needful at the earliest to close this issue. Else I would be become mad due to trauma.


Below is one of the mails I wrote to customer care.

Dear Geetika,

Thank You for sending the consolidated statement.

If you please refer to transaction dated 28-Nov-06, Annual Fees and subsequent Service Tax for Sharad, Kamal, Avinash and Madhuri were reversed as I had expressed to the Customer Care that I am not interested in availing the supplementary card facility.
But to my surprise the same were again charged along with revised Service Tax (refer to transaction dated 19-Oct 2007 & 19-Nov-2007). With whose consent has the bank given this facility which I am not aware of and have not received them and hence you will notice that there is no utility of those supplementary cards? How can the bank force me to have the card and start charging on a facility which I am not interested of, neither availed any facility/utility nor aware of.

You may please refer to voice files wherein my conversation with your executives expresses that I never wanted the supplementary cards.

You will have to take notice of this and do the needful to reverse the charges as i have not been using the cards for which you are claiming annual fees, service taxes and thereby unwarranted finance changes, late fees and subsequent service taxes.

I hope to hear from you very soon such that the matter is closed at the earliest.

Regards,
Sharad.