Dear Sir/madam,

I am using the SBI credit card **********760990 from last 2 years. the
bank has sent me a wrong statement dated Aug,2009 with Rs.39,673 (
although I have not used my card nor I authorized anybody to use It. My
actual spendings is about Rs.31066 only. Regarding this I had words with
customer care & requested them to block my card immediately.
They told me that your card has been misused, I was shocked to here this
(How it can be possible...???? My card is in my custody & I am again
saying that I have not used it). After that the bank has sent me a
letter to highlight the disputed transactions which are I have sent the
letter on their credit card division office in Noida by fax and e-mail,
Since that day I written atleast7-8 mail but theres no positive any
revert from their side.
Request you to please help me & suggest me what I can be done as I am
really harassed with service of Sbi credit card bank,
For your refrence:---
Please refer the below mails:

Regards,
Gaurav Prakash,
#9320095172

aChargeBack wrote:

Dear Gaurav Prakash,

This is with reference to the transaction at Bharti Cellular Ltd for Rs
500.00 and Ezeego one travels ltd. for Rs 7194.00 on your SBI Card
Number 0004317575176760990.

The investigation for these transactions has been completed. We confirm
that the transactions are valid as they have been performed in a Secure
Electronic Commerce environment and have been validated by your Card @@@
and Date Of Birth over the Internet, hence the liability for the
transactions rests with you. The time and status log for all Internet
transactions attempted on your card is enclosed for your reference.

Please note, that the card is still in your possession, hence we urge
you to clear the amount outstanding at the earliest to avoid further
late fee and finance charges on your card account.

In the unlikely event of further developments we shall contact you,
otherwise we are treating this matter as closed.

Should you have any further queries on your SBI Card account, please
contact our Helpline at 39020202 or 18001801290 (only for MTNL and BSNL
users), available round-the-clock for privileged customers like you.

Yours Sincerely
Smriti Suri

Dear Sir,

This is with reference to your request for review of the transaction at
Ezeego One Travels & T* *for Rs 7194.00 billed to your SBI Card Account

We have now received the necessary clarification from the merchant for
the same. A copy of the document is enclosed for your reference.

Kindly confirm in writing whether this transaction is valid in all
respects within 2 days of receipt of this letter in order to ensure
timely rectifications on your account.

Please fax the reply at 0124-3992476.

In case of any further queries on your SBI Card Account, please do not
hesitate to call our SBI Card Helpline at 39020202 or 18001801290 (only
for MTNL and BSNL users) and fax the documents at 0124-3992476 or at
0124-2567131 or e-mail the scanned and signed dispute letter to
chargeback.sbicard@ge.com <mailto:chargeback.sbicard@ge.com>

Regards
Smriti Suri
Manager-Chargeback