Dear Sir,

To sort out such kind of Banking complaints, you will have to send a written complaint to the Head Office of the concerned Bank and wait for the response for near 15 to 20 days. If the Bank fails to provide you any help in that time frame then you can send your written complaint to the RBIs Banking Ombudsman division.

Dear sir/Madam,



This is in regards to the ICICI Bank fraud. I have a S/f A/c with ICICI bank
and unfortunately a Credit card too, When I checked my balance some months
ago I found that ICICI Credit card department has debited my A/c by Rs.
11009, toward my credit card settlement which was supposed to be Rs.2500.
Without my prior Permission. It seems to me that due to the recession ICICI
is taking peoples hard earn money to show the profits. They are just
disobeying RBI guidelines.


The reason I have requested ICICI to close my Credit Card as I was not
satisfied with the services of ICICI. As in the past I called to ICICI Cus
Care and talked to Ms. Rashmi as per her request I had paid Rs 2500 (Rs
2000 Bill + 500/ Late payment fees) to make my balance nill. Instead of
paying full amount and several complaint (eg: Complaint Number :
81958040) every month ICICI is putting Rs 500/- for late payment. I don’t
understand which kind of late payment was that. This is a kind of fraud now
a days Credit card companies are doing to survive, is this is the right way
?


I did complaint regarding this to customer care then it has been told to me
to pay Rs 250/- to close the account, though Rs 250 /- should not be charged
from me as there was no fault of mine then also I thought I will pay out
this and will think that this was the fee I had paid to ICICI to give me
settlement letter, but I was wrong ICICI intention was not this I I had paid
the amount of Rs 250/- also *with the application to Bank manager ICICI GK-1
Delhi.* Then I asked cust care executive to let me know the status of Rs
250/- .



Now they were saying to pay again a 2500 for full and Final settlement. I
had no issues pay it again as I have initiated the settlement from my
side. Next
thing shocked me when I came to know that ICICI had debited my s/f a/c by
Rs11009/- without my prior permission and intimation. I don’t know what kind
of banking is this and what kind of executive they have. This was the
mistake of the customer care executive as he misunderstood my intention over
phone, towards the status of Rs.250/- but then also I didn’t understand why
they have debited Rs11009/- toward which charges. After that I called to
customer care and asked for the explanation they didn’t responded and rudely
told me that they can’t do anything in this matter.



I just wanted to know how can a bank debit their customers account and who
gives then this kind of authority that they can simply trouble their
customer, banks are here to provide the services not to trouble people,



Sir, I am looking for the justice, I hope you could help me.



Kind Regards,

Akash Bartaria

Mobile Number- +91-9999644069

Originally Posted by Akash Bartaria

Dear sir/Madam,



This is in regards to the ICICI Bank fraud. I have a S/f A/c with ICICI bank
and unfortunately a Credit card too, When I checked my balance some months
ago I found that ICICI Credit card department has debited my A/c by Rs.
11009, toward my credit card settlement which was supposed to be Rs.2500.
Without my prior Permission. It seems to me that due to the recession ICICI
is taking peoples hard earn money to show the profits. They are just
disobeying RBI guidelines.


The reason I have requested ICICI to close my Credit Card as I was not
satisfied with the services of ICICI. As in the past I called to ICICI Cus
Care and talked to Ms. Rashmi as per her request I had paid Rs 2500 (Rs
2000 Bill + 500/ Late payment fees) to make my balance nill. Instead of
paying full amount and several complaint (eg: Complaint Number :
81958040) every month ICICI is putting Rs 500/- for late payment. I don’t
understand which kind of late payment was that. This is a kind of fraud now
a days Credit card companies are doing to survive, is this is the right way
?


I did complaint regarding this to customer care then it has been told to me
to pay Rs 250/- to close the account, though Rs 250 /- should not be charged
from me as there was no fault of mine then also I thought I will pay out
this and will think that this was the fee I had paid to ICICI to give me
settlement letter, but I was wrong ICICI intention was not this I I had paid
the amount of Rs 250/- also *with the application to Bank manager ICICI GK-1
Delhi.* Then I asked cust care executive to let me know the status of Rs
250/- .



Now they were saying to pay again a 2500 for full and Final settlement. I
had no issues pay it again as I have initiated the settlement from my
side. Next
thing shocked me when I came to know that ICICI had debited my s/f a/c by
Rs11009/- without my prior permission and intimation. I don’t know what kind
of banking is this and what kind of executive they have. This was the
mistake of the customer care executive as he misunderstood my intention over
phone, towards the status of Rs.250/- but then also I didn’t understand why
they have debited Rs11009/- toward which charges. After that I called to
customer care and asked for the explanation they didn’t responded and rudely
told me that they can’t do anything in this matter.



I just wanted to know how can a bank debit their customers account and who
gives then this kind of authority that they can simply trouble their
customer, banks are here to provide the services not to trouble people,



Sir, I am looking for the justice, I hope you could help me.



Kind Regards,

Akash Bartaria

Mobile Number- +91-9999644069

Dear Akash,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Dear Sir,

I am facing lot problems from the collection agencies all the time, I had
setteled my card dues in the in the year 2005, from then no one called or
contracted me, but from last one week the new collection, I need your advice
to get through from this,

Hope you will help,

Waiting for your reply,

Regards,

Laxminarayan K Purohit