Dear Advocate,

I have a ABN AMRO credit card. Card nos.
Primary Card Number: 5415 3824 0076 0344 on my name and

Add On Card: 5415 3824 0076 0369 on my spouse name.

I have using the card and making timely payments. One fine day in march 2009, one guy from ABN AMRO came and asked for the payment of a differnt card no.5415 3824 0463 0428 for RS 33,000 stating that this is on my spouse name. I had showed them my card nos and said this is not our card and do not know about the transactions. He checked the card nos. and went away asking to wrtie a formal letter to the noida head office. After that I had written a formal letter to head office explaining the whole issue. I got a call after that from noida office, explained them that One day I received the message to update contact details and address calling the customer care before this issue which I had not done due to busy schedule. Then a guy from ABN AMRO came and took the imprint of my card and id proof and took signatures. Thats it, I had not applied for any card on my wifes name. Then they said that they will investigate. After that I had not received any call till 2 months, then I got a call to make the payment. Again I had mailed 'n' number of complaints to ABN AMRO, nothing really happened and no use. Now in this month sep 2009 colletions guy called up and abused me and my family in a very vulgar language, threatning to kill me nad my family and take the payment. I had recorded the whole conversation and sent the attachment to the higher ups.I had escalated this issue to the higgher ups of ABN AMRO. They had asked for 48 hrs time and nothing happned, then again 48hrs, now they are reverting back to me that I had signed the declaration form, Which I had not. That had been manuplated by agent or the bank people. But using such an abusive language is unethical on the part of any organisation and literraly I had lost my work since a week this issue been happening. No resolution on the abusive language used and again asking for the payment which Im not responsible for they are trying to force me for the payment.

Please listen to the recording I'm attaching. This is in .amr file

Please suggest me what should I do regarding the abusive language and the payment of the fraud card which they are forcing me to do.

Dear Guest,

To sort out such kind of Banking complaints, you will have to send a written complaint to the Head Office of the concerned Bank and wait for the response for near 15 to 20 days. Keep a copy of that letter with you so that if the Bank fails to give you any solution, you can forward your complaint to the Banking Ombudsman.