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No help from SBI regarding stolen credit card

This is a discussion on No help from SBI regarding stolen credit card within the Credit Card forums, part of the Loan category; Hi, My SBI credit card was stolen on 8th Sept 2009 and was reported to bank on the same day. ...

  1. #1
    Kaizad Guest

    Default No help from SBI regarding stolen credit card

    Hi,
    My SBI credit card was stolen on 8th Sept 2009 and was reported to bank on the
    same day. The fraudster has exhausted credit limit of my SBI credit card and I was
    not even informed by SBI that there are some transactions happening on my card. I
    was not using SBI credit card since last 8 to 9 months but it was just lying in my
    Wallet. Since the fraudster had stolen my credit card he did all the transactions
    on my SBI credit card. I reported the loss of my card to bank on the same day.
    Next day i went to Police station and launched a complain which was also faxed and
    emailed to SBI. I have signed a dispute form and given to SBI with all the
    transactions done on 8th September 2009 under dispute.
    Even though doing all this things and putting all the transactions under dispute
    bank is putting me responsible and asking me to pay the outstanding by 8th Oct 2009.

    I need help from you if there is any way bank can reverse the transactions. I am
    even not getting support from SBI to talk to their main Credit Card head to explain
    to him/her the issue and try to get a positive response.

    I would like to know if consumer court can help in this case.

    Awaiting your response

    Thanks and Regards,
    Kaizad

  2. #2
    advocate's Avatar
    advocate is offline Moderator
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    Dear Sir,

    Kindly provide us the date wise details regarding your complaint, i.e. on which date you have lost your Credit Card and on which date you have lodged your complaint with the Bank? Secondly, also inform us whether you have any proof of lodged complaint with concerned Bank? No matter if its any complaint number or any communication ID.

    Pls. let us know whether the fraudulent transactions happened before your lodging the complaint with the Bank or thereafter.

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