Dear Sir,

This mail is regarding the phone call received from Pune (020-41400000) by your
Officer Madhuri for my credit card (4346-7860-0053-8818) for paying due amount at
4.30pm.

Here i would like to bring to your kind notice that the language used by her was
untolerable as the following line were spoked by her to me

1. Aukat nahi thi to card kyu liya.
2. Bhikari the to shopping kyu kiya.
3. meri Haisiyat itni hai ki main tumhare jaise 5 ko kharid sakti hu.
4. Mujhe likh ke do ki tum issmain kabhi payment nahi karonge
5. tera credit card kissi bhi halat main settel nahi honga.

and many more.

Also this is not the 1st time i am receiving this kind of phone calls from you Officer.
I own the card and paid the minimum due always from time to time. Only delay that i
make is due to this kind of unacceptable phone calls. The bank had not purchased the
sentiments of a human beign by giving them Credit Card.

You are requested to give me the settelment amount of the card and the same would be
paid in 6 instalments of maximum Rs.5000/- each by me.

Please do the needful at the earliest and oblige.

Also I am Forwarding a Hard copy of this mail to your
Chennai address
Manager, HDFC Bank Cards Division,
PO BOX # 8654
Thiruvanmiyur PO
Chennai - 600 041.

and

Head office at
Chairman & Managing Director, HDFC Bank
Kamla Mill Compound, Senapati Bapat Marg,
Lower Parel, Next to Phoenix, Mumbai,
MAHARASHTRA-400012.

Thanking you
Regards
Vibhor Laddha

Dear Mr. Laddha,

Wait for the response of the Bank for Max. 20 days and if the Bank fails to give you any solution, you can forward your complaint to the Banking Ombudsman. Kindly revert back soon after getting any response from Bank's side or after 20 days.