I had Standard Chartered credit card (Manhattan credit card) and I used it for my father's cancer treatment in Apollo hospitals. I couldn't repay as after my father expired in hospital, I went to my native place for 6 months. I started working again but that was just for some time and again I was out of job for about 8 momths till April this year. The last bill that I received (as far as I know. Not very sure) was for Rs 50, 832. Now Standard chartered recovery agents are harrasing me and abusing in their worst form. They are calling to my office no. and asking for HR and abusing me. This has created a king of circumstances for me where I have to again lose my job. Despite telling them I am ready for settelment but they are pressurizing me to pay at least Rs 62,000 and that too in one day. I had asked for a weeks time as I have to arrange the money but they told me if money could not be arranged till 23rd, they will call on different extensions to my office number including HR. They even had once call to Executive director's direct no, which luckly was not picked by his secretary as he was out of office.

I have two queries:
1. I asked them to show me the last bill that was raised but they are not showing me, can this be setteled for Rs 50,832?
2. Can I get at least 5 days to arrange this amount?


Best regards,
Rahul

Originally Posted by Unregistered

I had Standard Chartered credit card (Manhattan credit card) and I used it for my father's cancer treatment in Apollo hospitals. I couldn't repay as after my father expired in hospital, I went to my native place for 6 months. I started working again but that was just for some time and again I was out of job for about 8 momths till April this year. The last bill that I received (as far as I know. Not very sure) was for Rs 50, 832. Now Standard chartered recovery agents are harrasing me and abusing in their worst form. They are calling to my office no. and asking for HR and abusing me. This has created a king of circumstances for me where I have to again lose my job. Despite telling them I am ready for settelment but they are pressurizing me to pay at least Rs 62,000 and that too in one day. I had asked for a weeks time as I have to arrange the money but they told me if money could not be arranged till 23rd, they will call on different extensions to my office number including HR. They even had once call to Executive director's direct no, which luckly was not picked by his secretary as he was out of office.

I have two queries:
1. I asked them to show me the last bill that was raised but they are not showing me, can this be setteled for Rs 50,832?
2. Can I get at least 5 days to arrange this amount?


Best regards,
Rahul

i have a solution of your problem , please call me at 09811522285

Dear Mr. Rahul,

To sort out such kind of Banking complaints, you will have to send a written complaint to the Head Office of the concerned Bank and wait for the response for near 15 to 20 days. Keep a copy of that letter with you so that if the Bank fails to give you any solution, you can forward your complaint to the Banking Ombudsman.

Yes rahul i have a permanent solution for ur problem.. Please call me 9704154949

i(G.vimala) had a standard chartered credit card i did not receved any card from the bank in the month of july we got a call from ur bank saying that you trnsacted the gold from the bank so i told them that im not havin any gold reward card after two days we got information from a mobile saying that some one is using the card so we cught them who r using the card and we took them to the police station issue was settled in the plice station they bought some gold articles and some more articles which are worth of RS 70,000
now i am ready to settle my account i have been telling this issue to the customer care but their is no response from them i told them atlest 5 to 6 times but therz no response from them so im now ready to settle the account
please kindly contact me at this number:-9949551990
please send me the reply as soon as possible

best regards
G.vimala

Not at all a problem...there is a solution for ur problem Ashok reddy garu...i will call u tomorrow morning..takecare sir

Regards
Shiva

Originally Posted by Unregistered

i(G.vimala) had a standard chartered credit card i did not receved any card from the bank in the month of july we got a call from ur bank saying that you trnsacted the gold from the bank so i told them that im not havin any gold reward card after two days we got information from a mobile saying that some one is using the card so we cught them who r using the card and we took them to the police station issue was settled in the plice station they bought some gold articles and some more articles which are worth of RS 70,000
now i am ready to settle my account i have been telling this issue to the customer care but their is no response from them i told them atlest 5 to 6 times but therz no response from them so im now ready to settle the account
please kindly contact me at this number:-9949551990
please send me the reply as soon as possible

best regards
G.vimala

I want to complain Standard chartered Bank regarding my credit card. I have ask them for settlement which got through much difficulty.
They had taken six installments and around the last one my cheque got bounced for which I had paid minimum amount. This happened in the month of June 2009. I had give PDC for the settlement.
After this now I get a call from the bank (Standard Chartered bank, Gurgaon) demanding Rs. 10,000 as no amount have been paid against my credit card in my office landline number.
I want to know what they are doing with my PDCs and how can they demand such amount as I went for a settlement. The person who calls me also says that they dont have my mobile number since 2004 my number has been changed according to them and the mobile number which he announced on the phone was wrong.
I want to know from where this person has existed and how he is demanding the amount? I also have the letter regarding the settlement.
Please help how I can avoid this kind of situation.

I want to complain Standard chartered Bank regarding my credit card. I have ask them for settlement which got through much difficulty.
They had taken six installments and around the last one my cheque got bounced for which I had paid minimum amount. This happened in the month of June 2009. I had give PDC for the settlement.
After this now I get a call from the bank (Standard Chartered bank, Gurgaon) demanding Rs. 10,000 as no amount have been paid against my credit card in my office landline number.
I want to know what they are doing with my PDCs and how can they demand such amount as I went for a settlement. The person who calls me also says that they dont have my mobile number since 2004 my number has been changed according to them and the mobile number which he announced on the phone was wrong.
I want to know from where this person has existed and how he is demanding the amount? I also have the letter regarding the settlement.
Please help me.
My contact no. is 9818233122

it seems there is some mistake in their records please write to their customer care preferably by a registered post enclosing the settlement letter etc

I WAS ISSUED CREDIT CARDS NO. 4129047381558682 AND 4129034010180039 A/C ID AS INFORMED BY CIBIL 130257190319010
I FOUND THAT AGAINST MY NAME CIBIL HAS SHOWN RS. 13316.00 AS OVERDUE AMOUNT AND STATUS AS WRITTEN OFF.
I WISH TO PAY THE AMOUNT IMMEDIATELY AND . I REQUEST YOU TO INFORM ME THE AMOUNT TO BE PAID. WHOM TO PAY THE AMOUNT?
WHERE TP PAY THE AMOUNT ?
UNDER WHAT REFRENCE ? ETC.
KINDLY TREAT THIS AS URGENT AND INFORM ME ON THE FOLLOWING ADDRESS
sunilcsawant@unionbankofindia
sunilcsawant@yahoo.com
mobile no. 9967414040

Hi I'm Mudassir and My father has a credit card of standard chartered bank, in the month of January 2009 my due was 19000 Rs then i paid 15000 Rs. then my due must be only 4000 Rs. but what they did they just transferred 2000 Rs out of 15000 Rs to my TATA Insurance Account, i asked them that "why did you do this, i made the payment for you for your credit card but you transferred it to my TATA account which i already have closed" then they told me that we just did this and we have to do this, i said okay" then i won't pay your rest of the amount which was 4000 Rs. until you refund my money". they rudely said me okey.months passed and then i purchased something from the card for 5000 Rs then my due should have been 9000 Rs. but now 3 months back i got a call from standard chartered bank that you have a due amount of 28000 Rs and we are sending our executive at your home address for the settlement, two times two person came at my home and took 1650 Rs and 1100 Rs as a settlement amount as they were saying that we have settled your amount from 28000 Rs to 9000, i said oK, But now these days i 'm daily getting threaten calls from this bank and they are abusing me a lot , firstly they told me that your settlement amount is 28000 but i refused to pay that amount. then they said ok just pay 14000 then after they said 12000 and at the last they are stucked with the amount of 10000, but my genuine payment is 6250 Rs. after detecting 1650 and 1100 {9000-(1650+1100)}, but they are not accepting it and daily abusing me and my family so rudely, my father is diabetic patient he can not handle these all calls, so please suggest me that what should i do , and if there any thing they can do with me.

Originally Posted by akshaysinha24

i have a solution of your problem , please call me at 09811522285

inpite of payment of dues as per full and final settlement letter no. June/ccs/17 dtd. 13.06.2001 for rs.18000/- for card no. 4129048386066762 which was paid on 14th june 2001.

Similarly for card no. 45639810 38733632 for rs/ 15750/- which was paid on 29.06.2002 and 05.07.2002 as per letter no. Va/ju/06 dtd 19.06.2002 for full and final settlement of account

so i request you to remove the name from cibil list at the earliast.

Shantkumar s maisalgi- cell no. 9223487513

I had lost my credit card and someone has purchased three mobiles from A MOBILE STORE in bangalore worth Rs.17,000.00 using my card. As soon as I received the sms alert about the ileagal transaction I had blocked the card, lodged police complaint and lodged complaint with the bank for disputed transactions. The bank assured me that they will be sending the counter slips, invoices etc from the mobile stores where ever the transactions would have happened so that it will help me and the local police to catch the theif. But to my suprise they have send only the charge slip and that charge slip does not mention the name and address of the store where it was swiped. When I contacted the bank they are telling that they will not be able to provide me with these details and the police are telling they are helpless as they do not have invoice from the mobile store where the transactions were done.

Now some personal from bank are repeatedly calling me and harrasing me to make the payment. Please guide me what I can do in this situation.

My father is aged - 61. During his working years around 5-6 years ago he had Standard Chartered bank credit card.
The bank suddenly started charging 1500Rs per month as insurance of some BNP-Paribas scheme and billing it as "Kuch Bhi hota hai". When my father noticed this he took up this issue to bank, the bank did not respond properly and my so my father stopped paying this amount and filed a case in consumenr court.
Suddenly yesterday (17-Mar-2010) my father got a call from some court in Jodhpur (Rajasthan) where standard chartered bank had filed a case against him under 420. He was forced (like an extortionist here) to shed out 7500Rs to avoid going to Jodhpur.

This brought about some questions against your global brand:

(1) The payment asked by bank was not relevent to any purchase made by my father, then was it an corporate extortion?
(2) Why were summons issued from Jodhpur (this seems to be some arms twisting by bank to bother a senior citizen who is helpless) when the card was taken from Ahmedabad and the consumer had never been to jodhpur before?
(3) Why did bank start charging 1500Rs without consumers consent?
(4) Ugly words like dhokhebaj and cheater were used against my father on call which disturbed my mother greately, does your global brand compromised on human values to book profits.
Request you to take up this issue.

Consequences :
(1) Mental Harassment, this may have resulted in heart attack of senior citizen who is 61 years old and suffering from BP.
(2) Harassment of family member (wife) through constant nagging on phone for 2hours and using filthy languages.
(3) Extortionist attitude form SC bank by filing case at Jodhpur court and demanding money in Ahmedabad.
(4) Monetory Extortion of 7480Rs by Standard Chartered bank.

Releif:
(1) Strict punishment on human grounds to the line hierarchy of bank employees involved for harassing a women and 61year old person.
(2) Legal clarification as to why a case was filed in Jodhpur (a relatively small city) instead of Ahemdabad/Mumbai where the bank has huge business. (this is a technical arm twisting by bank to harass soft consumers).
(4) Refund of financial loss 7480Rs.

The person involved in the harassment:
(1) Standard Chartered Bank - Customer Service/Recovery Cell.
(2) Mr. Bagga - Calling himself to be Standard Chartered Advocate and a Rajasthan High Court Lawyer
Cell no : 09815073075
(3) Mr. Virendra Singh- Calling himself to be Rajasthan Court Informer and he behaved like an recovery agent of Standard Chartered.
Cell no : 09214057640

The card Details:
5543 7470 3126 0820
04/05 04/08
He was forced to pay bill of another card which is not owning.
9356 5008 0578 2265

Constant harassment from Standard Chartered Bank Credit Card Deptartmen.
credit card 5543-7586-8263-4692

In spite of repeated reminders to Bank and clear instructions to the recovery agents for stop calling on mobile phone and to start corresponding on email and in writing, the caller did not stop calling mobile and home telephone.

The below email is sent to SCB, Customer Service is called and clearly instructed to stop the recovery agend from calling on Mobile and Home phones. The Caller did not listen and the harassment and disturbing calls continued till today.

The SCB is non responsive and restoring to extraction of money forcibly.

There may be many customers suffering from Standard Chartered Bank Credit Card departments, I want the consumer court to take up the case for quick redressal to all customers and to put up criminal case on the Bank for using illegal and unparliamentary methods to harass Customers.

sincerely,

K Bhaskara Rao

--------------------------------------------------------------------------------
From: k_bhaskara_rao@hotmail.com
To: head.service@sc.com; customer.care@sc.com
Subject: harassment by recovery deartment and Non settlement of credit card 5543-7586-8263-4692
Date: Fri, 16 Apr 2010 00:25:26 +0530


Dear Customer service Manager, Head Services



Standard Chartered Credit Card No. 5543 7586 8263 4692



Sub: Non settlement of card account, harassment from recovery agents, late services, delay in settlement and harassment calls from 1244826047 to mobile and family in spite of clear complaint and instructions not to make phone calls and in spite of several requests to correspond over email for clarity of information.



I was a long time user of the card. Above card is used since 1995 till 2005. My old payment record will show my credentials in giving regular payments till the usage of the card is stopped after noticing exorbitant charges in late fees, interest and interest on charges. Bank has charged annual fee for new gold card which was delivered late after one month and the card was never used for any transaction.



Thereafter till Feb 2006 numerous complaints were made to customer care for consolidated statements of actual card usage, late and other charges and for reconciliation of payments to Bank in order to settling the account. The complaint was never addressed. At this time the bank claim was about 16000 which is very high and included annual fee, late charges and others which were not accepted. Actual usage was much less in the account.



Feb 2006, one of the of the account manager promised to settle the card with a payment of 7037/-, since annual fee and subsequent late charges on the card not agreed as the new card is not used for transactions. Payment was made vide Jumbo Courier Co. Pvt Ltd. Receipt N. 802173 dated 28.2.06 along with a hand written letter for settlement of account and requesting for the card cancellation.



In between several calls were addressed informing the above settlement payment and asking caller to verify from bank records. Clearly instructed callers not to disturb unless the reconciliation statement is ready.



Jan 2009, Again after three years one Mr. Rathore from Delhi claimed to be Advocate of bank and his associate started calling from 9496181551, 9711391661 for payments. It was told that the case is in legal and settlement is to be made, provided me settlement letter No. NDR121208023 Dt 12.12.2008 for 7000/- ( against a total outstanding 41561.04 mentioned in the letter - how so much can be without any transactions, when the card is blocked, no services provided). Even threatening calls to send police to home and disturbing family members was done to get this 7000/- payment. Request for reconciliation statement were never addressed. Fedup with the stereotype and unilateral replies the payment was done on 28.03.2009 and informed to both these gentlemen with a fax of the receipt. After one month, when did not receive any confirmation of settlement, call was made to Standard Chartered Customer Care informed above issue and requested NOC.



In between couple of calls were addressed informing the above settlement and asking caller to verify from bank records.



April 15, 2010; however again received calls from 1244826047 claimed to be from Standard Chartered Bank asking for payment this time about 58000. I cant understand how the amount goes on increasing from nowhere to such an amount without any transactions. Asked the caller to send mail and stop calling. But irritating call repeated for several times and again caller called home phone to disturb family members in spite of repeated instructions not call home and even on intention to lodge complaint against bank for this harassment.



If the Bank provides reconciliation of transactions and records, payment to the Bank definitely exceed actual usage of card for purchases and legitimate charges. By true accounts the banks will have to pay back all excess payments with due interest. Instead of providing clarity on card usage the bank is keeping on charging and forcing to collect money illegally by disturbing privacy of family, using unparliamentarily language, threatening calls also used.



Your recovery agent or department calls are very iritating as the caller always gives stereotype answeres without attention to customer and keep on calling even after clear instrucions and complaints. Due to such disturbing calls my family is deeply disturbed and facing severe distress and inconvenience. Upest with this type of credit card business we have stopped using credit cards altogether long back.



Requesting bank to please stop using such calls and settle the account with complete and detailed reconciliation statement. Please take it as a special case of harassment to long time credit card users and do the needful.



With best regards,



K. Bhaskara Rao

9701006464