Complaint against HSBC Credit Card payment

**cleophus_p** · 06-29-2012, 07:06 PM

Hi,

HSBC is asking me to pay bill of 43072.59 for which i am not liable to pay. HSBC bank issued card way back in 2005. On receiving this card i informed customer service that i don't want this card and it has forced upon me by your agent. I had asked agent not to submit the document. on receiving the card i had put Request to close the account. Customer support told me that you can damage the card and we will close the account. After that i got some statements to pay bill. I did call again Customer support second time and again put request to close the account. But they started giving me offers we will waive of all fees. I sticked to my demand and asked for closure of account. Therafter statement stopped coming.

6 years gone my i just got a statement from HSBC to pay above amount. i was shocked and enquired and found account still opening. In last 6 years neither i got any statement and renewal credit card from bank. Bank says we have send the credit card and statement. But i don't know where? i never used the credit card for any purchases till date and neither i got statements. Since i requested for closure in 2005-2006. i really don't have document or voice proof to give request about closure. I felt the account was closed as i didn't receive anything from HSBC last 6 years.

I was shown credit card statement by HSBC for last 6 years its just interest accured for Protection card service and credit card service. I have never used the card. Neither i have any valid card of HSBC with me and availed any service of the card. I asked why the statements were not send to me regularly. HSBC bank says we send regularly and credit card too was send. But its not their responsibility if any of them is received or not.

I told bank that i am ready to pay anything if i have done any transaction. Not for the transactions of HSBC like protection card and annual charges. Statement shows these are the only charges and interest on them levied upon me.

Please help me and advice me. They are harrasing me to pay mone for which i didn't get any service at all.

Regards,
Cleophus

**rmadhana** · 07-03-2012, 02:21 PM

Hi Cleophus,

I am also facing similar problem like you. Can you please suggest me how to tackle with this issue. did you get any resolution till now.

Unregistered · 07-19-2012, 12:57 PM

hi we have a current a/c in kotak mahindra bank ltd in the name of Umesh brothers & a/c no is 01862000017072. the banker
has installed a EDS machine at our primeses. we had sold goods to a customer of Rs. 80000(eighty thousand ) dated in 07.07.2012 the transation no is 80113180 & mer no . 245046255880701. and sattelled that no in same date but that purticular amount is not yet credited in our account. we had received a phone from noida branch the oprator had demand the
the copy of invoice copy of recept. & copy of sattalment report. we had mail all the things witch he required at noida. but after 12 days that amount not received by us
so please tell us why our money not credited in our account. due to that transation we have suffer heavy loss. so if you not pay our amount to us we will claim in cosumer foram.

Unregistered · 01-17-2013, 04:57 PM

would like to share with you my disappointments about the service of HSBC... beware on their " late deliveries" of billings, that it might be loaded on you as your shortcomings.

This is to express my disappointment on your service with regards to your allegation on my account as LATE payee. These happens twice and i am now sending this to your management about your inaccurate findings on the loophole about your LATE COURIER in sending the bill.
Last January 3, 2013, about 7 pm, i found a bill on our "OPEN" mail pocket located at our ground floor and i hurriedly found that it is a late serving or delivery of your bill which happens to have a due on DECEMBER 26, 2012! So i called up your credit dept and informed about it. Actually, this was not the FIRST TIME IT HAPPENED BUT ALMOST ON THE 3RD TIME!!! There were recorded conversation on your system and it is yours to find out.
The next day, i paid the balance right away. But i am expecting a FAIR JUDGEMENT on this that i should not be LIABLE ON THE LATE PAYMENT CHARGE that would bestowed on me!!! I HAVE A 2 ACCOUNTS ON YOU AND NEVER I HAD A LATE PAYMENTS!!!
What i am after is to have a FAIR play on this. Why should i have to pay for something that IS NOT MY FAULT AT ALL? I TALKED TO OUR GUARD NOT TO TOLERATE THE ENTRANCE OF YOUR COURIER ANYMORE BECAUSE HE IS NOT HONEST IN HIS REPORTS ON YOU. I HOPE YOU COULD FURTHER INVESTIGATE AGAIN ABOUT YOUR TRANSMITTAL SYSTEM.
I AM NOT USING YOUR CARD ANYMORE BECAUSE I AM TOTALLY IRKED AND RANTING AS OF THIS TIME. I AM DECIDED TO AIR THIS OUT IN ANY FORM JUST TO GET THE TRUTH.
WHY DO YOU HAVE TO PASS THE FAULT OF YOUR COURIER TO YOUR CLIENTS??? Or are you after the charges too? I am decided to cut and never use your credit card anymore!!!

Mrs. Maria Hilda San Juan
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