This is a discussion on HSBC Credit card -CPP within the Credit Card forums, part of the Loan category; Dear sir/madam, I have been using HSBC Credit card for a year now.I wanted to close this account, so I ...
Junior Member
HSBC Credit card -CPP Dear sir/madam,
I have been using HSBC Credit card for a year now.I wanted to close this account, so I cleared all my outstanding on the card but when I received a message from the HSBC saying I had to pay another 2000 rupees, I was in a shock.After enquiring with the customer care I learnt that they had charged me for card protection plan.
I had never opted for this plan and I had been charged for it.I told the customer care that I want it to be cancelled and that I will not be paying for it.This month again I got a alert from them, which showed a pending of 2500 rupees.I am not ready to pay the amount since they have charged me for something I never asked for.
Please help me out.Otherwise they will keep increasing the amount on the card and in the end i will have to pay a huge amount for it.
Thanks
Preeti
Moderator
Dear Ms. Preeti,
Pls. forward your complaint to Bank's Head office as soon as possible and don't forget to keep a copy of that letter with you. Wait for the response for 20 days only. To forward your complaint the address is:
C/o Managing Director, HSBC Bank,
52/60 Mahatama Gandhi Road,
Mumbai, Maharashtra - 400001.
Regards,
www.consumercourt.in
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