Thread: Poor & Bad service from Dell

Dell has turned deaf to our complaints; we Adisa Overseas Placements & Trade Pvt Ltd had purchased the Laptop on 18.12.2008 from the Dell. Within few months the Laptop started giving problem so we had to shut down the whole system, we informed to the technical support team they replied that this is the Virus problem and they guided through phone to remove the virus problem in the Laptop.

Similarly, after 01 month the same problem reoccurred and on 07.07.09 we called the Dell Support after calling continuously 04 to 05 days one of the executive started attending the case but the problem was solved for temporary basis and 03rd time we faced the same problem on 30.07.09 after several calls one the executive answered and said last 02 times the virus was not debugged from the system so some service request has been sent stating that 1102/- software charges is to be paid so finally the problem would be rectified permanently from the system but we refused to pay since the Laptop was under warranty but the Support team informed that software charges never comes under the warranty but finally the error should be rectified and even they assured that the problem will not reoccur and the very next day the technical support will call back and sort out the matter so we paid the charges through the credit card but once the payment is received nobody was bothered to solve the problem so after 02 days we started calling them, then online they did the debugging process and it was done successfully by one of the executive.

Unfortunately on 08.08.09 once again the same problem was raised so we moved little ahead and lodged the complaint via email on 10.08.09 and the case Id is 2134200 but till 21.08.09 nobody has reverted back further on 22.08.09 we rebooked the complaint stating that replace the Laptop or refund the money back otherwise we will be forced to take legal actions for the heavy loss occurred in the business due to the technical team negligence and unprofessional behaviour. Another thing is that there system is not updated in regards to the complaints handled by technical support hence the next attendant gets wrong information in regards to status of complaint

We are sorry to say that the service is very bad and its disgusting .The worst part is the Toll Free No. of Dell hardly gets connect and if we get connected they put us on hold for 1 hour and once again to get the line connect is impossible. Finally we had send the complaint to the Head office also on 13th August, 2009 but till now we didn’t get any reply and we really don’t know what’s happening and we are fed up with this Dell operations. We are sorry to state that this is a big cheat done to us.

The Service Tag no : 7T5P2BS


Managing Director
Simon Thomas
Adisa Overseas Placement & Trade Pvt Ltd