This is a discussion on Multiple Hardware Faliure in Dell Laptop within the Computer Hardware forums, part of the Technology category; Hello Sir, I would like to lodge a complaint against Dell laptop model Inspiron N4010 which i purchased on 7th ...
Junior Member
Multiple Hardware Faliure in Dell Laptop Hello Sir,
I would like to lodge a complaint against Dell laptop model Inspiron N4010 which i purchased on 7th July 2010 from Devraj Computers Pvt Limited Dell located at Nugambakam, Chennai.
This is to bring to notice about the multiple hardware faliure which occured in this laptop within 15 months of purchasing. The first problem which i faced was with camera of this laptop which stopped working after two months of purchase. Being in warranty period, it was serviced by the Dell Service center but the problem reoccured along with Wi-fi, Bluetooth and USB port not working. I submitted my laptop again on 14th May 2011 which they again fixed and returned the laptop after 15 days.
After 20 days web cam again stopped working and this time they fixed it in two minutes saying some loose wire from inside. It again stopped working after few days. With this frustration of poor services provided by Dell Service center, I decided to work on the laptop without web camera. But after few days another issue of beep sound occured in the machine which keeps occuring for around 20 minutes
On contacting Service Center, they informed Hard disk has crashed and it will require 14000 rupees to replace it.
Due to my utter shock and disappointment , I request Consumer Court to look into this issue as it is clear that the laptop had manufacturing defect right from the beginning. The problem which existed in the beginning still exists coupled with crashing of Hard Disk. So many issues within the first 15 months is evidence enough to conclude that a defective laptop was provided. Moreover, I found from internet the cost of 500GB hard disk to be 6000 rupees maximum with three years warranty. Here they are asking for Rs. 14000 with one year warranty. With poor service have they started cheating customer also?
Sir, with all hopes lost now, I request you to look into this matter and help me out of my agony. I bought the laptop for 39606 rupees and now just after 15months again investing 14000 rupees makes no sense. The tax invoice number for purchasing this laptop is 00536592
Best Regards,
Niharika
Junior Member
Hello Ankit,
I am very sorry to hear this. It is indeed a very unfortunate incident and I will very glad to look into this issue. Please send your contact details, service tag and issue description to CSMB_India_SSR_Escalations@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.
Regards,
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.
Junior Member
Hello Sir,
I would like to lodge a complaint against Dell laptop model Inspiron 5110 which i purchased on 29th dec 2011 from Balaji computer located at Muzaffarpr, Bihar.
This is to bring to notice about the multiple hardware faliure which occured in this laptop within 30 days of purchasing. The first problem which i faced was with motherboard of this laptop which stopped working after 3 days of purchase. Being in warranty period,after that I face problem with my touch pad engineer from Dell Service center sent a part of touch pad and changed that after that my laptop bottom base is broken internally they told its manufacturing fault then he send bottom base of my laptop and changed that part.but the problem occured along with Wi-fi, Bluetooth and USB port not working. Now I don’t wana complain again to dell support I want my laptop replacement .
Due to my utter shock and disappointment , I request Consumer Court to look into this issue as it is clear that the laptop had manufacturing defect right from the beginning. I have all three documents of my changed part…
Sir, with all hopes lost now, I request you to look into this matter and help me out of my agony. I bought the laptop for 34800 rupees and now just after 30 days The tax invoice number for purchasing this laptop is 5797 and service tag of my laptop is B7FCVQ1..
Best Regards,
Saddam
Laxmi Nagar, New delhi -110092
India
Mob-No - +91-9999890839
Hello Sir,
I would like to lodge a complaint against Dell laptop model Inspiron 5110 which i purchased on 29th dec 2011 from Balaji computer located at Muzaffarpr, Bihar.
This is to bring to notice about the multiple hardware faliure which occured in this laptop within 30 days of purchasing. The first problem which i faced was with motherboard of this laptop which stopped working after 3 days of purchase. Being in warranty period,after that I face problem with my touch pad engineer from Dell Service center sent a part of touch pad and changed that after that my laptop bottom base is broken internally they told its manufacturing fault then he send bottom base of my laptop and changed that part.but the problem occured along with Wi-fi, Bluetooth and USB port not working. Now I don’t wana complain again to dell support I want my laptop replacement .
Due to my utter shock and disappointment , I request Consumer Court to look into this issue as it is clear that the laptop had manufacturing defect right from the beginning. I have all three documents of my changed part…
Sir, with all hopes lost now, I request you to look into this matter and help me out of my agony. I bought the laptop for 34800 rupees and now just after 30 days The tax invoice number for purchasing this laptop is 5797 and service tag of my laptop is B7FCVQ1..
Best Regards,
Saddam
Laxmi Nagar, New delhi -110092
India
Mob-No - +91-9999890839
Posting Permissions
LinkBack URL
About LinkBacks
Submit Complaint..