I am writing you with a great pain that I am very much hurt with very poor service provided by SONY INDIA for my VIO Laptop which I purchased recently in Lucknow (UP) India.

I have given my Laptop SN 7000141 at Aditya Infosolutions in Lucknow, India on 15 Nov 2011 with Job No. WS101364211111500190.

Till today, I could not get a satisfactory answer from Service centre that when should I get my laptop back after repair. I called service centre many times and customer care, and they are not able to register a complain as well. I talked to Service Head here in Lucknow, he says part will come from Singapore. I am afraid that I will be getting my laptop till next week as well.

I am facing lot of problem due to poor service and careless nature of SONY SERVICE center. Please treat this as my complaint against SONY service centre and the kind of POOR service sony provides in India. In this way people should think twice before purchasing any SONY Product.

The height of problem is not only this, when I call service center every time the guy their will tell me that he will let me know status by evening, and till date there is no evening coming for them for last 8 days.

While fighting corruption in India this is also a big corruption within the companies like SONY in India, which should also come under the ambit of Jan Lokpal and companies should be properly punished for their negligence. This I feel is a big and important issue we should communicate to our government and standing committee members. I will be taking this at my level best to Anna and team and all other concerned about 'Corporate Corruption' in providing poor services and hiding information related to contacts and email addresses of their head of departments.

I am not able to get email of your head of service in a ZONE in India and also for COUNTRY? Do I have a right to information from Corporations like SONY in India? One MUST!

I case I don't get my laptop back by tomorrow in working condition, SONY India, should be held responsible for all such negligence, time I lost and pain I went through.

Please improve.