Just read the below mail. i buyed Microtek UPS on June from day 1 till now it is not working no proper reply from them.


--- On Mon, 23/8/10, sathish c <sat84_c@yahoo.co.in> wrote:


From: sathish c <sat84_c@yahoo.co.in>
Subject: UPS Replacement(23-Aug-10)
To: chennai.support@microtekdirect.com
Cc: ho@microtekdirect.com, sat84_c@yahoo.co.in
Date: Monday, 23 August, 2010, 1:33 PM



--- On Sat, 21/8/10, sathish c <sat84_c@yahoo.co.in> wrote:


From: sathish c <sat84_c@yahoo.co.in>
Subject: Re: UPS Replacement(19-Aug-10)
To: chennai.support@microtekdirect.com
Cc: ho@microtekdirect.com, "sathish c" <sat84_c@yahoo.co.in>
Date: Saturday, 21 August, 2010, 1:48 PM

After Replacing of New battery(20-Aug-2010) and kept charging more than 6hrs still fault is exits. i'm loosing my patience. Just think how long i was struggling with this useless product.

--- On Thu, 19/8/10, sathish c <sat84_c@yahoo.co.in> wrote:


From: sathish c <sat84_c@yahoo.co.in>
Subject: UPS Replacement(19-Aug-10)
To: chennai.support@microtekdirect.com
Cc: ho@microtekdirect.com, "sathish c" <sat84_c@yahoo.co.in>
Date: Thursday, 19 August, 2010, 9:18 AM

Dear Sebastian,

Your service engg. attended the problem on 17-08-2010. He told that the problem is in battery it will be replaced in 2 days. pls keep it in mind still it is not in working condition. Only the days are going (2.5 month over). First you said problem is in board and you serviced it. After you repaired the board now you are telling battery was the problem. so totally entire system is being problem then why can't you replace for new one and how long i want to say the same thing. pls take action ASAP.

--- On Fri, 13/8/10, sathish c <sat84_c@yahoo.co.in> wrote:


From: sathish c <sat84_c@yahoo.co.in>
Subject: Re: FW: UPS Replacement
To: chennai.support@microtekdirect.com
Cc: ho@microtekdirect.com, "sathish c" <sat84_c@yahoo.co.in>
Date: Friday, 13 August, 2010, 11:29 PM

why you have'nt replied? you can temporarily contact me on 9884488354 from 11Am to 1PM on tomorrow(14-Aug-10).

--- On Thu, 12/8/10, sathish c <sat84_c@yahoo.co.in> wrote:


From: sathish c <sat84_c@yahoo.co.in>
Subject: Re: FW: UPS Replacement
To: "Sebastian" <chennai.support@microtekdirect.com>
Cc: "sathish c" <sat84_c@yahoo.co.in>
Date: Thursday, 12 August, 2010, 11:36 PM

Dear Sebastian,

Lets we talk through mail. If something which cannot be conveyed through mail i'll contact you when i'm free. your requested 3 days is over. so what will you going to say now.

Regards,
Sathish C

--- On Thu, 12/8/10, Sebastian <chennai.support@microtekdirect.com> wrote:


From: Sebastian <chennai.support@microtekdirect.com>
Subject: FW: UPS Replacement
To: "'sathish c'" <sat84_c@yahoo.co.in>
Date: Thursday, 12 August, 2010, 3:47 PM





From: Sebastian [mailto:chennai.support@microtekdirect.com]
Sent: Wednesday, August 11, 2010 2:14 PM
To: 'sathish c'
Subject: RE: UPS Replacement



Dear Mr. Sathish



Please mail me your cell number









With Best Regards



Sebastian V .J







From: sathish c [mailto:sat84_c@yahoo.co.in]
Sent: Tuesday, August 10, 2010 12:59 AM
To: Sebastian
Cc: chennai.support@microtekdirect.com; ho@microtekdirect.com; sat84_c@yahoo.co.in
Subject: RE: UPS Replacement



Urgently i need it by wednesday. So tell me how do you find solution for it? I don't want any serviced UPS and i don't believe in reliability of repaired board.

--- On Mon, 9/8/10, Sebastian <chennai.support@microtekdirect.com> wrote:


From: Sebastian <chennai.support@microtekdirect.com>
Subject: RE: UPS Replacement
To: "'sathish c'" <sat84_c@yahoo.co.in>
Cc: mds@microtekdirect.com
Date: Monday, 9 August, 2010, 10:31 AM

Dear sir,



We are extremely sorry for the inconvenience, We will take action within 3 days





With Best Regards



Sebastian V .J











From: sathish c [mailto:sat84_c@yahoo.co.in]
Sent: Monday, August 09, 2010 1:22 AM
To: mds@microtekdirect.com; chennai.support@microtekdirect.com
Cc: ho@microtekdirect.com; sat84_c@yahoo.co.in
Subject: UPS Replacement



Dear Microtek ppl, 09-August-2010

I'm sathish i have bought Microtek 600w heritage model UPS in 08-June-2010 from the day i have purchased it has UPS restart problem as soon as UPS turns ON. I registered a complaint (complaint no: 1283)in microtek service centre but no service engineer attended. it took a week to attend the complaints for that i have track you 3-4 times. Service engineer after attending the problem he says "this UPS will not support for your system pls go for higher wattage", after talking to him long time i asked why can't you give replacement. he told me to "get replacement from where do u buyed" Just after week later i escalate this problem to the shop keeper where i buyed. The shopkeeper collected my UPS and asked me to come after 3-4 days for delivering UPS. while i gone for collecting it. he said "fault has been corrected by microtek now it will work fine". I switched ON the UPS in my home the same problem still exits then i rushed to the shop regarding this problem he told me to meet you (Microtek service centre).

31st July 2010 i meet you regarding this issue in your office (Mr.sebastian & Mr benny) after that you too giving the same reason that this UPS (600W Heritage model) will not support for 17" CRT Monitor, before to this i tested with my friend's UPS(600W Heritage model) the same model which i have, which works fine without any issue and finally at the end of the day you told me that we have tuned the main board it will work.


After i reaching my home your service engineer itself switch it ON the UPS. once again the same problem exits and finally your service engg took the main board along with him and he told me main board will be replaced on Monday (2-Aug-10) but no one returned on Monday.

After i leaving it one week i called u back Friday (6-Aug-10) brilliantly your microtek ppl denied my call. first he says "i was attending another call i will call you back shortly" (12.15pm) but he haven't call me.
Then once again i tried to call him, this time he denied my call (5.00pm) and once again i tried finally around 6.40pm he picked up and he says "Sir i will check it out and i call back you immediately". After that no call has been received from him.

Now i decided to talk through mail. So you tell me when will this problem I'll get over and i'm very serious about it because deliberately i need of UPS by Thursday and i have not used the UPS from day i have purchased.

if there is still delay in your process next time I'll mail to your Head office (Delhi) if they too being same and I'm going to file a case against you in consumer court with the evidence what I'm having(complaint message, conversation and bill).

What is the meaning of warranty in the microtek dictionary that too 2 yrs?. If your product is not working why do you hesitate to give for replacement and you make the customer to come to your office and if i called you no proper response. I don't want your serviced UPS. i need new UPS or else give back my money i go for some other product who will give product reliability.

Deliberately i need of UPS by Thursday as I'm having personal work which needs uninterrupted power to work. If i buyed a new a UPS legally you have to face. what ever action your going to do make it by Tuesday. Wednesday i planned for buying a new UPS.


Regards,
Sathish C

TO
THE MANAGER
CUSTOMER SUPPORT
MICROTEK INTERNATIONAL PVT. LTD.
NEW DELHI-110041


SUB: COMPLAINT REGARDING UPS

R/S SIR ,
I have purchased a UPS on 17-03-10 from COMPUTER EMPIRE IN NEHRU PLACE whose serial no is
10CUPNB579837. It is not working properly from last 4 Months. I was called to your center but they
not take my complaint seriously As per the rules, the UPS is in warranty Period. So please Solve my
PROBLEM.
These circumstances are showing me the way to consumer court. Plz repair the UPS
within 2 days otherwise I will take strict legal action against you.

TRILOKI NATH GOSWAMI
G-30, LAJPAT NAGAR
SAHIBABAD -201005
GHAZIABAD(U.P.)
PH. NO.-08010388160

TO
THE MANAGER
CUSTOMER SUPPORT
MICROTEK INTERNATIONAL PVT. LTD.
NEW DELHI-110041


SUB: COMPLAINT REGARDING UPS,

R/S SIR ,
I have purchased a UPS on 26/11/2009 from Computer Netcare whose serial no is
600 VA. It is not working properly from last 7 days.

Plz repair the UPS within 1 days.


anant jain
9891413390
9968505564

Sub: Complaint regarding ups
Sir,
I have purchased a Microtek UPS on 2007 It is not working properly from last 1 month due to battery is dead. Kindly, replace the battery with new one on chargable basis .The warranty for this UPS has expired.

Plz repair the UPS within a week.

Anuj Kumar Das
1/4, G.Floor ,
Indra Vikas Colony,
Dr. Mukherjee Nagar ,
Delhi-110009
Ph. 09650983025
09818276943

i want to repair 4 pcs ups. and we are using 25 upc at this time.but no response for microtek dealer.

To the manager,
ups -microtek
dear manager i regret to write that my ups (model no HG 600AZ) which was purchased 9 months back is nt working properly. it is nt showing backup of even 5 seconds. i hv checkd d user manual to cure dis problem and even rechared it 4 many hours but still d same problem exist. i hv even snd a mail to u bfore also but no response ws given and no action is taken .
please look into the mattter and respond asap. thanking u.
Regards:
Sunny

I have placed one compalint on 18.01.2011. The complaint no. is 01/360 to Ernakulam, Kerala. The problem is to change battery in UPS. We ahve daily to 0484 - 3258147, they said every time today we will send the person, but so far nobody came and solve the issue. Please infrom whether the perosn will come and solve the issue or we will try some other source.

Please give your reply immediately

our ID kmgfact@t-stanes.com
R.Singaravelu
Branch Manager

T.Stanes and Company Ltd
Nedupuzha Road
Kanimangalam
Trissur Dt
Ph: 0487-2448915

Respected Sir,
I purchased UPS in Sept or Oct. 2010 There is no backup from UPS. Please get it repaired as early as possible. I have tried charging of Ups for 12 hours as mentioned in troubleshooting. but no backup.
My Address : Virender Sood. C/O Sood Engineers #425 Durga Nagar, Hissar Road Ambala City. Near Malhotra poultry Farm.
Phone 9416140838 , 0171-2531222

Respected Sir,
I purchased UPS in Sept or Oct. 2010 There is no backup from UPS. Please get it repaired as early as possible. I have tried charging of Ups for 12 hours as mentioned in troubleshooting. but no backup.
My Address : Virender Sood. C/O Sood Engineers #425 Durga Nagar, Hissar Road Ambala City. Near Malhotra poultry Farm.
Phone 9416140838 , 0171-2531222

NO complain..thanks for information...

I have purchased the microtek ups on march 2009 with the warranty of 3years from NYFE POWER SOLUTIONS, BANGALORE, and now from past 10 days im calling them for the service of the ups and no one is responding properly, we are very upset with the service, every time we have to keep on calling for n number of times in spite of calling also no one will even think of attending the customer. Only while pushing your product you people come many times and after buying it no one cares to attend the customer. i have purchased UPS SEBz625 and also u can call me on this number= 9886170997

[QUOTE=manishjain216@gmail.com my microtek ups is not working properly.the back up of my ups is only 3-4 secounds.plz repair

dear sir ,
i have purchase 600 va ups on 23/08/2010 with 2 year waranty. now my ups is not working properly.then i contact dehradun deler contact no.09368745556 and tell my ups problem .but he wants 650 rupees as service charge.but my ups is already in under waganty .so i want to solve my problem.
please reply.



thanking you
dhirendra saxena
mob-9568009389
e mail id- dhirendra.saxena71@gmail.com

Dear Sir,

My Microtek UPS HGE 600A2 (IOFUPNU28643) is not working. It is not supporting for a minute after power failure and starts the sound 'Peep". Will you send a technician to do the needful at the earliest at my residence.

P.P.Ravindran,
72-A Pocket - 4,
Mayur Vihar Phase 1, Delhi-110091
011-43059313/9868342413
punathilpoyilravindran@gmail.com

TO
THE MANAGER
CUSTOMER SUPPORT
[COLOR=#009900 !important]MICROTEK[/COLOR] INTERNATIONAL PVT. LTD.
NEW DELHI-110041


SUB: [COLOR=#009900 !important]COMPLAINT[/COLOR] REGARDING UPS

R/S SIR ,

My microtek UPS is not working properly.The back up of my ups is only 3-4 secounds.please repair it.

model no.HGE600AZ

S No. 10JUPNU156742

THANKING YOU