I am very sorry to inform you that HP's service is very poor and they are very irresponsible, I have never expected such kind of attitude of HP towards their customer.........
I was in contact with HP earlier also but it seems that they guys gives a damn shit towards customer relationship, i am very sorry for using such kind of language but now I cant handle this any more. I had informed them that my laptop have an internal screen damage.
I bought this laptop from RPG cell-u-com Banglore in october 2008.
First I went to Indore's HP service centre when the damage was very little but they told me that there is some problem with my bill because on their database it shows that my warranty was over in may 2009 then I showed them my bill and tell them to repair it but they refused to do so, then i went to Banglaore where I am Pursuing my MBA and at that time the damage increased a lot because i have to do a lot of work on my laptop, then they told me that the damage is increased very much and the second time after talking to HP I went there on 14th of August 2009 but they were closed due to some festival and they didnt mention there phone no. on the board and I also tried on the number which HP head office(US) gave me but no body picked my call then i found Hp service center Bangalore's number on net but the result was same. On 15th of August I left for Pune because of my internship program than yeserday I took an off from my office and went to HP Pune's service centre but they told me that the damage is so much that it will count in physical damage, if you came here earlier than we could do something but the damage is increased very much and there is also the warranty problem due to difference in purchasing date on my bill and their data base,
just because their service providers didn't took any initiative to solve my problem the damage has increases and now I cant do any thing in my laptop and because of this my working efficiency is very less.
So just because HP guys are not giving any attention to my problem now I have no other choice left but to sue HP hence I have decide to go to consumer forum and and file a case against HP and there service.
I am having following problems with HP-
1. Fraud billing- the date in my bill and on your database is different.
2. providing wrong information- the address of Pune's service centre which I found on net was wrong, the service centre was shifted from there to somewhere else before one year and you guys didnt update the information.
3. Poor customer service- Just because hp service providers made delay in repairing my laptop now the damage is increased very much.And above all to tell the exact cost of repairing a laptop thay want Rs.300 for the quotation of that laptop which is under warranty.
4. All the inconvinience happened to me because of you.
I am a brand loyal customer of HP and being an engineer most of the student comes to me and ask about which laptop to purchase, in my lass around 48 students purchased an HP laptop but now they all are watching how much inconvinience i am facing because of HP's poor response, the same problem was happened in my friend's Acer laptop and they replace it in just 3 days.