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DELL customer care

This is a discussion on DELL customer care within the Computer Hardware forums, part of the Technology category; Sir, My Dell Laptop model is LATITUDE D520 and its warranty period is over years back. Express service code is ...

  1. #76
    jayan0707@gmail.com Guest

    Default Complaint about monitor of my laptop- Model LATITU

    Sir,
    My Dell Laptop model is LATITUDE D520 and its warranty period is over years back. Express service code is 191 3641 3360; Apparent sl. no. is CN-ONF743-48643-783-0683.
    About 5 days back about 2 inches wide line appeared on the monitor and icons below the above line are not visible.
    I am a Professor; Name: Dr. V.Jayachandran. I am ready to pay the repair charges, but Iwould request you to set right the defect within the minimum time possible.
    Thank you in advance for an immediate repair. Regards -- Dr.V.Jayachandran

  2. #77
    Ranjananimation Guest

    Post Dissatisfide with your services.

    I am Ranjan Kumar & I had purchased a laptop from your company Dated 29-06-2011 and ist service tag number is 6C1WTQ1 and System Type: Inspiron N5110, I am really dissatisfied with your services,I have already replaced my laptop parts 6-7 just in 9 months times but then also I am facing problem with this,this is the last stage of my passions because somebody else is taking services on the behalf of my service tag no and your costumer care executives are saying that this is my fault but you justify this is my mistake or yours that somebody else is taking services in my absence when I was my home town (mehsi) Bihar and I have proof for that during the time I was on leave from my office also and I have tickets with me if you want I can send you the scan copy also along with the invoice of my laptop this is very shameful for a company that a person is already dissatisfied and then also you people are not sporting at all to the customer, plz do the needful otherwise I will take a strict action against your Company, this is my humble request to you.

    Some one name of Mr. Mohit i don't know who is the person & How your executive is giving services to this person behalf of me. When i was in my home town. & i have proof as a train ticket. & i have also the invoice detail of my laptop. so plz take action on this mail Otherwise i will take a strict action against the company.

    thanks & regards,
    Ranjan Kmar
    9953029582
    ranjananimation@gmail.com
    Service tag number is:- 6C1WTQ1
    Ship Date 29-06-2011
    Res. address:-A-303,
    Naveen aptts.
    Plat no-13, set-05, Dwarka,
    110075,
    Office Address:-
    m 25, old dlf colony,
    sec-14, gurgoan

  3. #78
    Unregistered Guest

    Default complaint about my new dell n5050 laptop

    sir i purchased my new dell n5050 lap from sharja,last march.they told me that it has international warranty,and now my laps right speaker is not working,where i go to register my complaint and troubleshoot it.

  4. #79
    pramod pawar Guest

    Default

    Dear Sir,

    I purchased a laptop inspiron 1400. SERVICE TAG CTG15BS & EXPRESS SERVICE CODE - 27901834552

    I want to reload the windows 7 in the system. As the code no. below the laptop surface is worn out. It is not legible.

    Pl.provide the number.

    With Regards,


    P.B.PAWAR
    9867290068

  5. #80
    Unregistered Guest

    Default compalint

    dear dell

    my micro voice is not working ple come and repair

  6. #81
    Unregistered Guest

    Default graphic card is not responding

    hello sir,
    i have dell vostro 1014... my warrenty period is over now so, what can i do for this problem??? reply me

  7. #82
    bhaddarji Guest

    Default my laptop dell vostro 1540 the inbuild speaker may stop working

    dear sir .
    i want to state that my dell vostro 1540 laptop there is an problem ,thatis the inbuild speaker may stop the working
    its not working in any media player . i also try to speakar to work by the driver installation
    so please repair my laptop soon so that i can use my laptop regularly
    Name of Laptop ---- dell vostro
    Model No ------ 1540
    Express Code ------ 36262705573
    you may to contact me in this no -- 9806340500
    email sbhaddar88@gmail.com
    thanking you

  8. #83
    ausaafpathan Guest

    Unhappy Problem in my new dell laptop

    Hello,
    i purchased a new 14R laptop 20 days back.
    but, now its showing that "WINDOWS SCRIPT HOST ACCESS IS DISABLED ON THIS MACHINE"
    and the anti-virus which i got from DELL named as MCAFEE wiped off automatically.
    Along with that i did`nt get the Microsoft Office and Graphics.
    The speed of the browsing is damn slow as i am driving any bicycle.

    Kindly, send any technician at my home or tell me where can i catch you.

    My Laptop details are- Invoice No: 8040507513 Customer No: 782549090 Dell Order No: 840682057

    and my address is - 99 D/6, qazi tola Deewan ka bazaaar, Moradabad.

    Regards
    Ausaaf
    9259076053

  9. #84
    Unregistered Guest

    Post speaker faulty

    Dear Sir,
    I have a Dell laptop of model vastro/i3/2Gb/320Gb S.t. 2RF8BR1 850169981, coad202 purchased on 11-11-2011 invoice no. CG/4183(04.34 PM). kindly attend faulty spaeker earliest pl.
    A.K. Sharma
    Jr. Telecom Officer BSNL
    BIJNOR(UP)
    Mobile No. 9412235300
    E-mail: jtoebsnlmrd@rediffmail.com

  10. #85
    sahil.goyal2@gmail.com Guest

    Default dissatisfaction with laptop and service

    Sir,
    I am deeply frustrated with the after sale service and the laptop i bought last year. I bought DELL laptop just because of the reputation of the company and the after sale service you provide, but now i regret upon my decision, as your laptop is nothing more than a crap. And the after sale is service is absurd. Every a technician comes he creates some other problem, then i have to again call the customer care. Already i have called for the technician 4 times in last 1 month, isn't that absurd? And as my warranty is about to get over 21st Sept i am tensed that what will happen afterwards like this. Another absurd thing is that one has to wait for a long time to get connected to customer care executive. I remember that one day i had to hold on for 1 and a half hour to get connected, that was utterly frustrating. I m student and I don't have so much time to wait for.Last week i called your customer care number, for a complaint, he said to mail me the pics and i'll call u on Monday, but he didn't call me, and when i called again another technician said mail me the pics again and i'll call you on wed, still there was no call, then i called again then the executive who picked the call said let me search for the mail, and he took about 45 mins to do that, and said that the previous executive told me that he'll call u on Monday, just tell me m I so free to wait for your calls? I have some other work to do as well. And this laptop is a total crap, already hard drive, lcd, speakers, lcd bazell, palm rest have been changed, so wt will happen in the future. That's why i have decided to lodge a complaint against your company for cheating you customers.

    Thanking You

    Sahil Goyal
    7508013766
    Service Tag no. of laptop- 50F1WQ1
    email id- sahil.goyal2@gmail.com

  11. #86
    samitshukla is offline Junior Member
    Join Date
    Sep 2012
    Posts
    4

    Default DELL Laptop- facing out of warranty issue, while my product is in warranty

    Hi There,

    I extended the warranty of my dell laptop on 19-april-2012 for 1 year, paying 7400. It has been 5 months but still this information is not updated in DELL's system. When ever i try to access dell online support, i see a message as "your dell product is out of warranty"

    I also tried contacting the dells person and she said the it will be updated soon... but it has not happened yet.

    The detail of my product and the payment for extending the warranty is as below:
    Product Model: Inspiron N5010
    Service Tag: F4Q68BS
    Express Service Code: 329-375-604-88
    Customer No: 791275785
    Order Date: 19/04/2012
    Dell Order No: 850251930
    Cust VAT Reg. No. unregistered
    Shipping Method BY ROAD
    Cust PO 25796536
    Quotation No. 25796536
    Payment Terms Credit/Deb.Card
    Delivery Type INTERNATIONAL CARRIER
    Booking Reference: 500227917
    Order Type I3 Non Product Services
    Salesperson SHAILAJA A A
    Sales Person Tel 0
    Sales Person Fax 0
    Sales Person Email Shailaja_A_A@DellTeam.com

    Speaker of my dell laptop is not working but i am not able to reach them due to this issue. Please help me to get rid of this issue. Thanks

  12. #87
    Unregistered Guest

    Default Sub: complaint about dell inspires Model No. N5110, serial No.

    To
    Dell Customer care

    Sub: complaint about dell inspires Model No. N5110, serial No. Is having tremendous problem right from its day one of purchasing. Please refer my previous complaint no. 862778599. I have problem with its video player, DVD drive problem & sound problem. My laptop has been replaced once, repaired once & formatted twice so altogether 4 times its has been treated by you but same old problem along with new problems are still there. I have been promised that if same problem will be there you will be replacing my laptop. I have lost my business, time & money just because the laptop is not performing well, trubling me anytime unnecessarily just because of manufacturing defect.
    Please take corrective action against my complaint & kindly change my laptop or else give me your higher authority access so that I can put forward my complaint. I do not want to again repaire option for my laptop. It’s just purchased 6 months ago & then repalced after 1 month but I have recieved second laptop around 2 months later around in the month of April 2012. & again same problem coming into this laptop from the April 2012 again.


    Pankaj nipane
    9373793728

  13. #88
    manabendra roy Guest

    Default dell laptop

    my laptop's key board is not working.i need imideatly solution of my laptop.

  14. #89
    Ashish Dwivedi Guest

    Default Dell Vostro 1510

    sir/mam

    my Laptop not power on last 3 days when i switch on my Laptop then suddenly all buttons apera on Like Caps Lock, Bluetooth, Num Lock and Up Aerrow button means every button appears on and after that not happen any thing not booting process started. i still waiting 10-20 minuts but not appears window login so what can i resolve it plz inform me by e-mail or call.

    my Laptop Details are-:

    Dell
    Model No- Vostro 1510
    service tag no- CGMZ2BS
    Express Code- 2127434376



    Regards
    Ashish Dwivedi
    C.no. 9015113084
    E-id- ashishdwvd8@gmail.com

  15. #90
    Unregistered Guest

    Default unhappy

    I bought a dell and I have had nothing but trouble with it I want a refund mary simpson

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