DELL customer care
This is a discussion on DELL customer care within the Computer Hardware forums, part of the Technology category; Sir, My Dell Laptop model is LATITUDE D520 and its warranty period is over years back. Express service code is ...
- 04-23-2012, 04:24 PM #firstname.lastname@example.org Guest
Complaint about monitor of my laptop- Model LATITU
My Dell Laptop model is LATITUDE D520 and its warranty period is over years back. Express service code is 191 3641 3360; Apparent sl. no. is CN-ONF743-48643-783-0683.
About 5 days back about 2 inches wide line appeared on the monitor and icons below the above line are not visible.
I am a Professor; Name: Dr. V.Jayachandran. I am ready to pay the repair charges, but Iwould request you to set right the defect within the minimum time possible.
Thank you in advance for an immediate repair. Regards -- Dr.V.Jayachandran
- 05-01-2012, 04:50 PM #77Ranjananimation Guest
Dissatisfide with your services.
I am Ranjan Kumar & I had purchased a laptop from your company Dated 29-06-2011 and ist service tag number is 6C1WTQ1 and System Type: Inspiron N5110, I am really dissatisfied with your services,I have already replaced my laptop parts 6-7 just in 9 months times but then also I am facing problem with this,this is the last stage of my passions because somebody else is taking services on the behalf of my service tag no and your costumer care executives are saying that this is my fault but you justify this is my mistake or yours that somebody else is taking services in my absence when I was my home town (mehsi) Bihar and I have proof for that during the time I was on leave from my office also and I have tickets with me if you want I can send you the scan copy also along with the invoice of my laptop this is very shameful for a company that a person is already dissatisfied and then also you people are not sporting at all to the customer, plz do the needful otherwise I will take a strict action against your Company, this is my humble request to you.
Some one name of Mr. Mohit i don't know who is the person & How your executive is giving services to this person behalf of me. When i was in my home town. & i have proof as a train ticket. & i have also the invoice detail of my laptop. so plz take action on this mail Otherwise i will take a strict action against the company.
thanks & regards,
Service tag number is:- 6C1WTQ1
Ship Date 29-06-2011
Plat no-13, set-05, Dwarka,
m 25, old dlf colony,
- 05-05-2012, 03:56 PM #78Unregistered Guest
complaint about my new dell n5050 laptop
sir i purchased my new dell n5050 lap from sharja,last march.they told me that it has international warranty,and now my laps right speaker is not working,where i go to register my complaint and troubleshoot it.
- 05-25-2012, 10:46 AM #79pramod pawar Guest
I purchased a laptop inspiron 1400. SERVICE TAG CTG15BS & EXPRESS SERVICE CODE - 27901834552
I want to reload the windows 7 in the system. As the code no. below the laptop surface is worn out. It is not legible.
Pl.provide the number.
- 05-29-2012, 12:01 AM #80Unregistered Guest
my micro voice is not working ple come and repair
- 06-24-2012, 09:12 PM #81Unregistered Guest
graphic card is not responding
i have dell vostro 1014... my warrenty period is over now so, what can i do for this problem??? reply me
- 07-13-2012, 05:05 PM #82bhaddarji Guest
my laptop dell vostro 1540 the inbuild speaker may stop working
dear sir .
i want to state that my dell vostro 1540 laptop there is an problem ,thatis the inbuild speaker may stop the working
its not working in any media player . i also try to speakar to work by the driver installation
so please repair my laptop soon so that i can use my laptop regularly
Name of Laptop ---- dell vostro
Model No ------ 1540
Express Code ------ 36262705573
you may to contact me in this no -- 9806340500
- 07-16-2012, 11:02 AM #83ausaafpathan Guest
Problem in my new dell laptop
i purchased a new 14R laptop 20 days back.
but, now its showing that "WINDOWS SCRIPT HOST ACCESS IS DISABLED ON THIS MACHINE"
and the anti-virus which i got from DELL named as MCAFEE wiped off automatically.
Along with that i did`nt get the Microsoft Office and Graphics.
The speed of the browsing is damn slow as i am driving any bicycle.
Kindly, send any technician at my home or tell me where can i catch you.
My Laptop details are- Invoice No: 8040507513 Customer No: 782549090 Dell Order No: 840682057
and my address is - 99 D/6, qazi tola Deewan ka bazaaar, Moradabad.
- 07-16-2012, 12:47 PM #84Unregistered Guest
I have a Dell laptop of model vastro/i3/2Gb/320Gb S.t. 2RF8BR1 850169981, coad202 purchased on 11-11-2011 invoice no. CG/4183(04.34 PM). kindly attend faulty spaeker earliest pl.
Jr. Telecom Officer BSNL
Mobile No. 9412235300
- 09-08-2012, 01:37 PM #email@example.com Guest
dissatisfaction with laptop and service
I am deeply frustrated with the after sale service and the laptop i bought last year. I bought DELL laptop just because of the reputation of the company and the after sale service you provide, but now i regret upon my decision, as your laptop is nothing more than a crap. And the after sale is service is absurd. Every a technician comes he creates some other problem, then i have to again call the customer care. Already i have called for the technician 4 times in last 1 month, isn't that absurd? And as my warranty is about to get over 21st Sept i am tensed that what will happen afterwards like this. Another absurd thing is that one has to wait for a long time to get connected to customer care executive. I remember that one day i had to hold on for 1 and a half hour to get connected, that was utterly frustrating. I m student and I don't have so much time to wait for.Last week i called your customer care number, for a complaint, he said to mail me the pics and i'll call u on Monday, but he didn't call me, and when i called again another technician said mail me the pics again and i'll call you on wed, still there was no call, then i called again then the executive who picked the call said let me search for the mail, and he took about 45 mins to do that, and said that the previous executive told me that he'll call u on Monday, just tell me m I so free to wait for your calls? I have some other work to do as well. And this laptop is a total crap, already hard drive, lcd, speakers, lcd bazell, palm rest have been changed, so wt will happen in the future. That's why i have decided to lodge a complaint against your company for cheating you customers.
Service Tag no. of laptop- 50F1WQ1
email id- firstname.lastname@example.org
- 09-19-2012, 09:04 PM #86Junior Member
- Join Date
- Sep 2012
DELL Laptop- facing out of warranty issue, while my product is in warranty
I extended the warranty of my dell laptop on 19-april-2012 for 1 year, paying 7400. It has been 5 months but still this information is not updated in DELL's system. When ever i try to access dell online support, i see a message as "your dell product is out of warranty"
I also tried contacting the dells person and she said the it will be updated soon... but it has not happened yet.
The detail of my product and the payment for extending the warranty is as below:
Product Model: Inspiron N5010
Service Tag: F4Q68BS
Express Service Code: 329-375-604-88
Customer No: 791275785
Order Date: 19/04/2012
Dell Order No: 850251930
Cust VAT Reg. No. unregistered
Shipping Method BY ROAD
Cust PO 25796536
Quotation No. 25796536
Payment Terms Credit/Deb.Card
Delivery Type INTERNATIONAL CARRIER
Booking Reference: 500227917
Order Type I3 Non Product Services
Salesperson SHAILAJA A A
Sales Person Tel 0
Sales Person Fax 0
Sales Person Email Shailaja_A_A@DellTeam.com
Speaker of my dell laptop is not working but i am not able to reach them due to this issue. Please help me to get rid of this issue. Thanks
- 09-21-2012, 10:29 PM #87Unregistered Guest
Sub: complaint about dell inspires Model No. N5110, serial No.
Dell Customer care
Sub: complaint about dell inspires Model No. N5110, serial No. Is having tremendous problem right from its day one of purchasing. Please refer my previous complaint no. 862778599. I have problem with its video player, DVD drive problem & sound problem. My laptop has been replaced once, repaired once & formatted twice so altogether 4 times its has been treated by you but same old problem along with new problems are still there. I have been promised that if same problem will be there you will be replacing my laptop. I have lost my business, time & money just because the laptop is not performing well, trubling me anytime unnecessarily just because of manufacturing defect.
Please take corrective action against my complaint & kindly change my laptop or else give me your higher authority access so that I can put forward my complaint. I do not want to again repaire option for my laptop. Itís just purchased 6 months ago & then repalced after 1 month but I have recieved second laptop around 2 months later around in the month of April 2012. & again same problem coming into this laptop from the April 2012 again.
- 10-14-2012, 01:43 PM #88manabendra roy Guest
my laptop's key board is not working.i need imideatly solution of my laptop.
- 11-27-2012, 03:37 PM #89Ashish Dwivedi Guest
Dell Vostro 1510
my Laptop not power on last 3 days when i switch on my Laptop then suddenly all buttons apera on Like Caps Lock, Bluetooth, Num Lock and Up Aerrow button means every button appears on and after that not happen any thing not booting process started. i still waiting 10-20 minuts but not appears window login so what can i resolve it plz inform me by e-mail or call.
my Laptop Details are-:
Model No- Vostro 1510
service tag no- CGMZ2BS
Express Code- 2127434376
- 12-11-2012, 04:08 AM #90Unregistered Guest
I bought a dell and I have had nothing but trouble with it I want a refund mary simpson
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