Dear Sir / Madam,

I have purchased one desktop PC on 23 July 2010 of brand Dell from Kings Electronics, Nerul, Navi Mumbai INDIA.My keyboard is not functioning since 20 days. My work is held up.

I have reported this to the dealer (Kings Electonics)and they have given me your customer care numbaer to lodge a complaint as the system is in warranty period.

I lioged the complaint but no action has been taken so far. I get forced to call them again and again.

The customer care procedure (if so) is not friendly. First of all dell customer care people try to frustrate the customer to keep on hold for longer period of time and more over followed by instruction to press this or that number many a times.

Another their customer care person starts bombarding all technical question which as a user I am not suppose to know.

If Dell has given warranty why they are not sending their people for remedy instead of tourturing customer to not to ask for warranty what they have promised at time of purchase.

They are in this mind that once they have sold and got their money their responsibility ends. But this is betray of contract and CHEATING.

THEY ARE AWARE ABOUT THE PROBLEM BUT PERPOSELY THEY ARE NOT RESPONDING I AM SURE. WHILE LODGING THE COMPLAINT THE PERSON PROMISED ME TO CALL ME BUT 72 HOURS HAS PASSED I DO NOT HAVE RECEIVED ANY CALL. I AM SO FRUSTRATED BY THE ATTITUDE OF DELL CUSTOMER CARE THAT I WANT MY MONEY BACK AS THEY ARE NOT CAPABLE OF SERVICE THE CUSTOMER. PLEASE DO THE NEEDFUL OR SUGGEST ME THE PROCEDURE.

APPRECIATE YOUR QUICK GUIDENCE.

This attitude will not yield the reapeted customer and first time customers also. And, one customer can make lot of difference to your business, please mind it. This is a business truth.

S. S. Ranjan
Navi Mumbai, INDIA
Email : ssranjan@rediffmail.com

Hello,
We have gone through your complaint and suggest you to send a written notice via registered post to the CMD of DELL, mention all the details in it, attach photocopy of all the supporting document and ask them for the refund within the mentioned time in the notice.
Wait for their response and revert us back.
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.

Hope this may solve your problem.
Still have a question feel free to contact us again.

myself neelam,
i had bought dell vostro 1510 model from global computers in rohtak haryana.
from the first day my bluetooth is not working.Now its speakers also showing poor quality. I complained to global computers and also talked to dell customer care many times, but it was of no use. I am a student,staying in delhi and i can't work without my laptop.
soo Plzzz help me out soon as after few months my warranty period is also going to expire.

service tag no. of my lap is 88RG3BS
Express service code is 17944088536

you can contact me at neelamp1986@yahoo.com

THANKS

Dear Sir or madam,

I am using your laptop model VOSTRO 1014. I purchased it october 2009. Earlier it was working fine but now sometimes I face problem with its digital mouse.

Also thier is problem in OUTLOOK EXPRESS.

Please assist me regarding it. My contact number is ++91-9416018885.

Thanks
Ashish

myself neelam,
i had bought dell vostro 1510 model from global computers in rohtak haryana.
from the first day my bluetooth is not working.Now its speakers also showing poor quality. I complained to global computers and also talked to dell customer care many times, but it was of no use. I am a student,staying in delhi and i can't work without my laptop.
soo Plzzz help me out soon as after few months my warranty period is also going to expire.

service tag no. of my lap is 88RG3BS
Express service code is 17944088536

its my second complian sirr.........

myself neelam,
i had bought dell vostro 1510 model from global computers in rohtak haryana.
from the first day my bluetooth is not working.Now its speakers also showing poor quality. and keys on my keyborad used to stuk sometimes. I complained to global computers and also talked to dell customer care many times, but it was of no use. I am a student,staying in delhi and i can't work without my laptop.
soo Plzzz help me out as soon as possible........

service tag no. of my lap is 88RG3BS
Express service code is 17944088536

you can contact me at neelamp1986@yahoo.com, mob.09811601432

Dear sir,
my friend puchase a laptop from dell 15 days ago.And he just installed a mozilla fir fox & geogle crome.He shut down laptop. After few minutes when he restart the laptop laptop is not working properly.Please send me the soluation.or give me your any contact number.

Thanking you sir,

yours sincerely

gopalkrishna.

Dear sir/Mam
Myself is Latika Pramod sonawane.

Firstly, I am providing the details of my system (Laptop)

case no. 4947309
system service tag no. FM976BS
model no. INSPIRON 5010
Last date of warranty 1.08.2011

Many time i was call to call center they are taking so much time ,many time phone take on hold,and at last disconnect the phone.i want to only that, what will be the status of my case.
you can contact me :9325625618
gavhale.latika@gmail.com

DEAR SIR,
Myself RISHI KHARBANDA
DELL MODEL: VOSTRO 1520
SERVICE TAG : GR8W3BS
PURCHASED DATE : 29-AUG-2009
ISSUE: SYSTEM HANGS WHEN IT IS USED WITH ADAPTOR
WARRANTY: YES
I am complaining about this issue to the dell customer care via call and online chat from the last one year. They have tried to resolve the issue by changing the motherboard , installing other operating system , diagnosing the laptop , updating the bois , changing the adaptor and the battery and many other techniques . THIS PROBLEM IS OCCURRING FROM THE DATE I PURCHASED THE LAPTOP . I have requested them to replace the laptop or to exchange it with another model , BUT THEY ARE NOT READY TO DO SO INSTEAD THEY CALLS ME AGAIN AND AGAIN TO GIVE SOME OTHER STEPS . Kindly look into my issue and resolve it as soon as possible . I have already warned them about complaining in the consumer court 3-4 times between the issue resolving process . I will be grateful to you if you will help me in this case.
Thank you
RISHI KHARBANDA
19-AUG-2010
EMAIL ID: rishikharbanda@gmail.com
A Good INDIAN CITIZEN

sir i have purchase dell inspirion 2 weeks ago and today i see that my battery show that it should be replaced so give suggestion

The inconvenience I have faced while order and getting a laptop with DELL. this has been the most disturbing phase.

I am expecting my Laptop - Inspirion 15R by tomorrow (31st August) as mentioned on ths DELL site and its still not processed for dispatch. It’s in Built stage since 5 days and will take another 1 week more

Sales team can’t do much on processesing. Customer care can’t provide more details than required and can’t assist. I contacted Geeta, Archana from customer care. I also spoke to Mr. Vijay Kumar from customer care who is the reporting manager of Miss Archana. I have not even received any email from Geeta stating that i will be getting the "Targus value top load DFD carrying case 15.6". I am considering filing a case for the delay in getting my laptop and not sending any confirmation emails on the compensation, nor does anyone revert back as communicated on phone.

I want a higher compensation from DELL cuase it has caused lot of disturbance and made my progets delayed and has cause me financial losses as i have to sit in a cyber cafe for hours to work on my project at odd hours.

-Rohit Malkani
9833983027
rkmalkani@yahoo.com

Sir right now i am writing to you from other computer. i purchased a dell laptop inspiron 15 nearly a month back from Delhi. i have bsnl broadband at my home. The laptop was getting connected to the internet easily. All of a sudden it is not getting connected to the internet. i called the bsnl people thinking that there may be problem with the broadband but it is ok. so there is some problem in my laptop. kindly guide me what to do. my email is ravendranautiyal@yahoo.co.in. i am living in sonepat,haryana,india.

RESPECTED SIR/MAM,

I HAVE PURCHASED DELL VOSTRO 1015 FROM M/S R.K.ENTERPRISES 152-53,GANDHI MARKET,AMBALA CANTT.DT 14/3/10 FOR (Rs 32500).THE SOFTWARE WAS INSTALED XP BY THE VENDOR BUT IT WAS NOT ORIGINAL,WHICH ALSO GOT CURROUPT WITHIN A WEEK AGAIN INSTALED AND AGAIN IT WAS CURROPTED,THEN THE VENDOR INSTALLED WINDOWS 7 AGAIN IT IS NOT THE ORIGINAL ONE.PLEASE GUIDE ME WHT TO DO,AS THE VENDOR SAYS THAT ORIGINAL SOFTWARE IS NOT RECIVED BY VOSTRO 1015.
REGARDS,
ROMIT SEHGAL
MOB 09996602477
09467887302
E-MAIL-romitsehgal@gmail.com

Respected,
Dell Team.
I am Vinod Dudhe.
Firstly details about my Dell Laptop.

Inspiron N5010
I purchased it From P C Point, Amaravati, Maharashtra at cost of Rs. 37500/-. when I purchased I only got Dos OS CD.
but my other Friends purchased it from other Showroom,they got all together Seven CD's including Drivers CD's at the same cost as I paid.
I am unsatisfied with this.
I request you to kindly do needful in this.
My Email ID vinod.dudhe@rediffmail.com
Contact no. 9881552453

eps9gp
Original software not installed

RESPECTED SIR/MAM,

I HAVE PURCHASED DELL VOSTRO 1015 FROM M/S galaxy enterprices HARDWAR FOR (Rs 32500).THE SOFTWARE WAS INSTALED XP BY THE VENDOR BUT IT WAS NOT ORIGINAL,WHICH ALSO GOT CURROUPT WITHIN A WEEK AGAIN INSTALED AND AGAIN IT WAS CURROPTED,THEN THE VENDOR INSTALLED WINDOWS 7 AGAIN IT IS NOT THE ORIGINAL ONE.PLEASE GUIDE ME WHT TO DO,AS THE VENDOR SAYS THAT ORIGINAL SOFTWARE IS NOT RECIVED BY VOSTRO 1015.LAPTOP WORKING SPARKING ELECTRICAL OR ELECTRONIC CIRCUIT.I am unsatisfied with this.
I request you to kindly do needful in this.
REGARDS,
PRIYAVRAT TYAGI
MOB 09756200899

E-MAIL-tyagi.sapl@rediffmail.com