Dear Sir,

Product: HP V Presario3000

Model No: V3425AU

Product No: RZ897PA

Serial No: 2CE73026Z2



I purchased the product from BABA INFOTECH PVT. LTD. Shop No.3, 1577
Sadashiv peth,Tilak Road,Pune-411033 on 29th Sept 07, Invoice No: TR/5671.
My Laptop is in extended warranty



The problem is as follows:

1. The display on the screen of my laptop had gone while working.

I had given my laptop on 15th May 08 at hp authorized service centre in
pune. They were unable to solve my issue and I had to go to Delhi for My
project work. So, I gave my laptop once again at hp authorized service
centre in Delhi (Digitech Services: 33-A, Industrial Area, Opp. Kirti
Nagar Metro Station,Rama Road, New Delhi-110015). They replace the MOTHER
BOARD and I got my laptop back on 13th June 08.

Complain was also got registered for the issue on 17th May 08.

Case ID: 2600991069

2. After some days again the problem raised on my laptop and I submit
my laptop again to Hp authorized service centre in Delhi (Digitech Services
: 33-A, Industrial Area, Opp. Kirti Nagar Metro Station,Rama Road, New
Delhi-110015). They replaced the HARD DISK and I got my laptop back on 24th
June 08.

Complain got registered for the issue on 20thJune 08.

Case ID: 2601545847

3. After using my Hp laptop for about 2.5 Months again the same
display problem raised in my laptop. So, I submit my laptop again to another
Hp authorized service centre (Vintech Electronics Systems Pvt. Ltd. A1-A2,
Ushakala, Shree Prajakta Co-op. Hsg. Society, Deep Bunglow chowk, Model
Colony Pune-411016)on 11th Sept 08 as the earlier one got closed.

Complain got registered for the issue on 15thSept 08.

Case ID: 2603031663

They again change the MOTHER BOARD and I got my laptop back on 20th Sept
08(approx). And also I came to know that there is the problem with this
series laptop and HP extended the warranty of this particular series laptop
for 1 year.

4. I used laptop for about 2 months and again the same Display problem
raised and I gave my laptop once again to Same Hp authorized service centre(
Vintech Electronics Systems Pvt. Ltd. A1-A2, Ushakala, Shree Prajakta
Co-op. Hsg. Society, Deep Bunglow chowk, Model Colony Pune-411016) on 6thDec 08
.

Complain got registered for the issue on 8th Dec 08.

Case ID: 2604846399

I want them to replace my laptop this time as same problem appear again and
again and I lost all my data. But Mr. IRFAN one of the executive of that
service centre told me that laptop cannot be replaced it can repaired so I
submit my laptop for same. They again change the MOTHER BOARD and I got my
laptop back on 16th Feb 09.

5. And now this time display problem raised after two days i.e. on 18
th Feb 09. I talk to Mr. Sashi customer care Executive of Hp customer care
and convey my whole issue to him and registered my complain and I told him
that I want the replacement of my laptop but i was earlier conveyed that the
laptop cannot be replaced. He told me that I was misguided by Mr. Irfan the
executive of HP service Centre, Laptop can be replaced and for that I have
to talk to the service centre. And again I submit my laptop to same service
centre (Vintech Electronics Systems Pvt. Ltd. A1-A2, Ushakala, Shree
Prajakta Co-op. Hsg. Society, Deep Bunglow chowk, Model Colony Pune-411016).

Complain got registered for the issue on 19th Feb 08.

Case ID: 2605905623.

I hardly use my laptop. I use it only for my study purpose.

I take all the precautions which were told to me. But again and again I am
facing the same problem.

I am totally unsatisfied with the kind of response that I m getting from Hp
since I have purchased the laptop. I am badly harassed by the Hp service. I
want to get justice.

I would hence like to take this opportunity to put forth this case in front
of you.

So, I want the helping hand from consumer court and want the replacement or
refund and get compensation too.

I would be really thankful to u if you would take a serious action regarding
the same.

Hope you comprehend my problem.

An early action will be highly appreciated.

Thanking you,

Yours Truly,

Nisha Bhatia

Permanent address: F-24/55, Sector-3, Rohini, Delhi-110085

Residential Address: Indira institute of management, 85/5-A, New Mumbai
Pune Highway,

Wakad Police Chowki, Tathawade,
Pune-411033.