Originally Posted by dgsheoran

Hi,
I was sold a defective piece , a full suit , which had a slight tear which could not be found at a random sight in the lower pajami. when i wore it first time til just got tore off.

Bill no. - 0019054
29-Jan was the date of purchase.
30 i wore it and it got tore off
31st i went back to the to return or excahnge and below was the conversation b/w the store manger and me:
Manag - mam we cannot return it , it is not our faut
Me- its the pajami, no way can i tear it if i could have done that incidently it would have been the suit on top of it first
Mang- yesterday also a same complaint on same piece came and we refused to exchange, hence we wont
Me- when you had a samedefect yesterday why are you saying its the customers fault.
Mang: we cannot exchangte
me- i will report this
Mang- you can report it whereever you want
i took there numbers left the piece there and i am putting this post up here.

When they had a same piece defect reported earlier then how can they blame the customer and not replace the thing.

And the behaviour of the customer dek was really very rude and undone not acceptable to a customer.

I am their 3 year old customer since i was in banglore and such type of a behaviour is unaffordable.

Sandeep Bhati - Store Manger - 9891964443
Deepika - DMA/Cashish Khana - Customer Service Manager
Store Address : Pantaloons Retail(India) Lmt, Shara Mall, Mail Mehruli Road,Gurgaon Setor 28. Chakarpur
Gurgaon 122016
Store Number : 0124-4221950

customercare@futuregroup.in


Closet Terms of sale for pantaloon against their bill is given as:
Subject to Mumbai juridiction,Products your purchases are garanteed against all manufaturing defects.

Dear Customer,

Hi, I am Priya from Future Group. I apologize for the inconvenience caused to you at the store. Request you to write to priya@futuregroup.in with your full name and contact details and the reference ID 1963. An agent will get in touch with you.

Regards,

Priya,

Future Group Care

Nobody from future group has contacted me since i have already mailed them my contact details.

Originally Posted by dgsheoran

Nobody from future group has contacted me since i have already mailed them my contact details.

Dear Customer,

We're sorry but we have not received your contact details in order to assist you. Request you to write to priya@futuregroup.in with your contact details, invoice details and reference id 1963. We'll get in touch with you immediately.

Regards,
Priya,
Future Group Care