Dear Sir/Madam

I would like to bring to your notice the mistreatment and misselling done to me at
Ritu Wear's amritsar store on 18th of July.

I was receiving ur promotional SMS on regular basis on my mobile number 9888021007
for a sale upto 40% with 10% additional discount for shopping between 10:30am to
1:30pm.

I have gone for shopping in Ritu Wears Amritsar Store's Kids Section at around 11:30
am and Purchased clothes worth Rs.1874 under the bracket of 40% sale and I was
expecting another 10% at the time of billing. Memo Number: SFI/00041657 TIME :
11:31AM

But when i came back home and checked the bill I found a total discount of 749 which
was around 40%. I called back at the Amritsar Store landline number mentioned on the
bill to enquire about the 10% discount.

The person who picked my call was not informed about the 10% concept and I was put
on hold for around 4 minutes. And then the same person said that you need to show
the SMS to avail the additional 10% discount. I asked the person to connect me to
the Manager of the store since it was written no where in the SMS or Store to show
the SMS at the time of Billing. But the manager at the background told the person
attending my call to reply that manager is busy in meeting and can not attend my
call. Only when i got admant to speak to the manager he provided me with the
Manager's cell Number 9779718788 with Name Mr.Parmar.

When I called Mr. Parmar at his cell number he picked the phone in a very
unprofessional way.

When I told him the whole matter then he simply replied that you are supposed to
show the sms at the time of billing and thats also in a very rude manner. I again
asked him that it was not written anywhere to show the sms at the time of billing so
what can be done to rectify the things. I also asked him to behave properly with me
while talking. But he said that this is his way to speak and you do what ever you
want to do but i can not do anything for you.

I was shocked to receive this kind of treatment from a such a big Store.

I urge you to take strict action against the person concerned and adequate
compensation for the humilation and embarrassment faced by me.

Earlier also when i have done a shopping of around Rs.3900 my loyality points were
not added. On that day there was some problem with the Loyality card reading
machine. And the girl sitting at the customer care table has noted down the bill
details against my Loyality card and assured me that same will be updated. But when
I checked my points at the time of my next purchase same were not credited. Today
was also the same problem. They have manually noted down my billno and royality card
number and assured me that same will be done. But I doubt the same after having this
embarassing experience at Ritu Wears Amritsar store.

Rgds,

Amandeep Singh Bawa
9888021007