complaint against RituWears
This is a discussion on complaint against RituWears within the Cloths And Accessories forums, part of the Non Electric Items category; Poor handling and mis-management of ritu wears I want to bring to your notice the mismanagement of ritu wears which ...
- 10-07-2009, 08:39 PM #1Junior Member
- Join Date
- Oct 2009
complaint against RituWears
Poor handling and mis-management of ritu wears
I want to bring to your notice the mismanagement of ritu wears which is situated in Amritsar at Lawrence road. The management of ritu wears is really poor and managers still need to learn the basic marketing techniques and customer handling etiquettes. Management still need to learn on how to handle customers. They think they are the real boss and ruining the goodwill of ritu wears.
I had a torrid experience at ritu wears. I have been a regular and loyal customer of ritu wears and i normally do all my shopping from ritu wears. But after the experience on last Saturday, i no longer wish to go for shopping in ritu wears and deal with that manager and assistant manager.
I bought a beevee shorts (knickers) about three to four months ago after which i went to USA. When i washed shorts there, its colour got faded. When i came back to india, i took that shorts to ritu wears at Lawrence road on 20 september,2009 and i asked them if there is any warranty of such thing.
The salesman took me to kunal who was told to be assistant manager or manager. He asked me when it was bought, i replied i canít remember the date but itíll be about 4 months ago. He asked me itís price, i replied it was for about Rs. 700-800. He said no problem, it will be exchanged but heíll have to figure out itís exact price. He asked me if i have itís receipt but i didínt have.
I asked him if it can be replaced without receipt, he said it can be but he needs to know itís exact price.
I gave him my royalty card and told him, though i was not sure i did shopping through royalty card on that day but he can check itís transactions and can confirm its exact price. (Which later was founded that i didínt do shopping through royalty card on that day.)
Kunal said, there is no problem, the shorts will be replaced without receipt as and when he confirms itís exact price. He took my faded color shorts with him and gave me his contact number to ask about it next day. (he took my shorts with him )
I called him two days after and asked about the replacement. He said he looked into my royalty card transactions and couldnít locate this transaction. I said i might not have done shopping through royalty card. He said its ok, you come on Saturday, heíll replace that shorts but they have Capri instead of shorts and shorts will be replaced with selected stock only on which thereís 50 % discount going on. I replied i donít wear Capri, i wear only shorts. He said no problem. If u doesnít like capris, u will be given a written note by which u can do shopping worth Rs. 400 (the amount after discount of 50 % on 800). I said when i bought shorts, i didnít buy it at discount. Though i didínt have receipt, i agreed.
I told him that iíll be coming in Amritsar on Saturday and will come to ritu wears at 12:30 noon. I live in jalandhar.
On Saturday, i called kunal and told him that I am coming. He said he is not at ritu wears but said that after reaching there, tell any salesmen to talk to kunal. He will guide him what to do on that.
I did the same thing. I went at ritu wears and told salesman to talk to kunal. After talking to him on phone, he asked me to sit and wait. I waited for about 15-20 minutes. Then, salesman came and told me that shorts canít be replaced, i asked him the reason. He told me to talk to manager.
I went to manager and asked him the reason for it. He rudely showed me that shorts and said its torn. I was amazed how it can be torn as it wasnít earlier. I told him that on 21 September, it wasnít torn, if it would have been torn, kunal wouldnít have accepted this shorts and would have refused to replace straight away.
I said if itís torn, it is torn on your behalf as it wasnít on the day i handed over to you.
Manager was very rude in talking and said, let kunal come and itíll be sorted out then. I waited till he came. When kunal came, the manager and kunal had some talk.
Then they came to me. Kunal said it canít be replaced as i donít have its receipt. I reminded him of the talks we had on phone before coming here that itíll be replaced. He refused straightaway that he didnít say itíll be replaced.
(Even manager was agreed to replace without receipt as he gave the reason for not replacing was that it was torn)
It was really unprofessional behaviour of both manager and kunal who refused what they said last minute.
The ultimate reason for not replacing was that it was torn. Which it wasnít the day kunal accepted and agreed to replace.
They rather than doing this weird drama, could have rejected me on the very first day
What i want is that they should be sorry for such behaviour and Ėprovide me new or compensate me for tearing my shorts.
This was the worst experience in any store iíve had across the globe.
RW Royalty card no. 60021100620288
- 11-23-2009, 04:02 PM #2Junior Member
- Join Date
- Oct 2009
seeing my complaint, Mr. atul from rituwears contacted me and sorted out my complaint. Now, it is pleasing to know that Ritu wears do care for customers. On account of this, i am given a credit note of equivalent amount. thanks to Atlul and this consumer court
- 06-29-2012, 10:26 AM #3Junior Member
- Join Date
- Jun 2012
Complaint against Biglife (Rituwears), Lajpat Nagar, New Delhi
I purchased a product of SDL from Biglife (Rituwears), Lajpat Nagar, New Delhi at much higher price than that of a local company trusting the brand name of SDL.
But that product in two months' period only was that much spoiled that even a local company product will not be in that position in that period. When I went their for lodging the complaint, they did not entertain the complaint. Managers there need to learn customer handling etiquettes. the amount that i paid for that product is not a big amount for me, but this incidence has shaken my trust in SDL, biglife (Rituwears) products and also their brand image in my mind. In my life, i will never purchase any product of SDL and also will never visit this Biglife (Rituwears), Lajpat Nagar, New Delhi.
- 10-28-2012, 10:12 AM #4Unregistered Guest
wrong committment and Mismanagement from Ritu Wears, Jaipuria sunrise, Indirapuiram
I DID purchase of 7721/- In ritu wears on 20th oct 2012. There was some problem in their system and they said " sir let us manually add your points and next time when you will come we will redeem your points", however when I came on 24th oct, they said still your point is not added. I had arguments with them and they said sorry this time and you can come next time and can redeem your total 420 inr points for sure. Again I visited yesterday 27 oct 2012, DID purchasing of around 1000/- And asked them to redeem my points and again they said same thing sir your points are not redeemed and takes 7 days.
There intention was not to redeem points. I had arguments with them and I left my all purchasing to them. This is very unfair from ritu wears. It was mental trauma for me and my family as they had no impact on them for customer satisfaction.
My redeem card number is - 600 211 04397800.
I had a worst experience ever with any store. This has lost my trust with Ritu wears.
Address - Ritu wears, Jaipuria Sunrise Plaza, Indirapuram, Ghaziabad, Uttar Pradesh,