Thread: Renewal and extremely poor quality of DVD's provided Seventymm

Dear Sir

Greetings! This is in reference to Seventymm.com service provider of DVD’s for home
viewing. Before buying the package I duly informed the Customer Care that I own a
BOSE HOME THEATRE SYSTEM and would be playing the DVD’s on the said system. The
reply was we only provide the best of the DVD’s and you would not be facing the
problem at all. Six months down the line, the scenario got changed and the DVD’s
provided were of the worst of the quality which if played full on the system would
harm the functioning of the system.

Request after request were emailed and put it to CUSTOMER CARE but of no avail.
Promises were made only for very short period and rest is the history.

Finally, the most annoying part was when I was asked to renew the membership which
was expiring on June. On request it was changed to Aug and it is ending in July. All
results have been loaded from there website from time to time for a proof.

Sir, if you go through the letter and specially the package part, it proves of the
mismanagement of accounts and how they are cheating the customers. On asking for
refund I was clearly told NO.

The details are given below: RED highlighted shows that the plan was valid for 18
months (6 months on with every renewal) till Oct 2009, it is self explanatory when
the seventymm ask for renewal now and showing the different expiry at different
times.


My Rental Account till today 12/07/2009 time 12.13 pm

My Account > Rental Account

Oops! Looks like your payment is overdue. Your account has been temporarily
suspended. For uninterrupted service, please renew your membership.
My Account Details
Member ID : 86076
Address : C 2 / 304 Ananda Eldeco Aptt ... | Edit

Phone Number : 9810060769
Plan Type : 2-DVD Unlimited, 6 Months | Change

Account Status : Active | Renew

Plan Start Date : 11 - Feb - 2009
Plan Expiry Date : 15 - Jul - 2009
Total Amount Due : 0.00 | Advance Pay

Auto debit status : Not enabled | Enable

Loyalty Points : 240 | Redeem


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S.No. Movie Name
1

Ship Date 11 Jul 2009
Return Date
Priority in Queue 18


2

Ship Date 11 Jul 2009
Return Date
Priority in Queue 11


Bill Details
Bill and Payment Summary
Mem-Id : 86076
Name : Arunabh Rohatgi


Detail for Invoice Number:
1 . 6 month prepaid unlimited plan : 2745
2 . Discount on subscription fee : -549
3 . Monthly subscription fee : 549

Total : 2745.00


Payment Details:
Payment Date : 10 Apr 2008
Mode of payment : Online payment
Receipt/Cheque/Transaction ID : 7941613472081011



Bill Details
Bill and Payment Summary

Mem-Id : 86076
Name : Arunabh Rohatgi



Detail for Invoice Number:

1 . Monthly subscription fee : 549
2 . 6 month prepaid unlimited plan : 2745
3 . Discount on subscription fee : -549

Total : 2745.00


Payment Details:

Payment Date : 11 Oct 2008
Mode of payment : Cash
Receipt/Cheque/Transaction ID : 21464



Bill Details


Bill and Payment Summary

Mem-Id : 86076
Name : Arunabh Rohatgi



Detail for Invoice Number:

1 . 6 month prepaid unlimited plan : 2745
2 . Cash Credit Amount : -457.5

Total : 2287.50


Payment Details:

PaymentDate : 11 Feb 2009
Mode of payment : IVR


Dated: 16/06/2009

For
Seventymm™ Services Pvt. Ltd.
Abhaya Tower, Above Food World,
3rd Main, 4th Cross Chamarajpet,
Bangalore - 560018

Sub: Member ID 86076 – MISMANAGEMENT OF ACCOUNTS & EXTREMELY POOR QUALITY OF
DVD’S SUPPLIED

Dear Sir
I appreciate the call from Customer Care Mr. Nitin Malik who personally promised to
look into the matter personally and make sure that the DVD’s supplied to us would be
excellent quality playable on our BOSE Home Theatre system (ref no 2306404 on
12/06/09). To some extent the problem has been rectified but I am not sure that for
how long the supply of EXTRMELY GOOD QUALITY of DVD’s would continue? I have a
doubt.

This is in reference to the said Member ID whereby I have been facing the problems
with my account (ref no 2306404 on 12/06/09 by Mr. Nitin Malik) whereby I was
assured the accounts would be rectified within 24 hrs and would hear from Seventymm
about it but so far nobody has called and confirmed about it. I sincerely request to
please go through the photocopy of the attached details carefully.
1. Bill Details sheet – printout from the website dated 12/06/09
2. My Rental Account – printout from the website on 15/06/09
3. Email to Customer Care on 15/06/09 raising the same issues at
support@seventymm.com but there has been no reply so far.

Bill Details page:
Details for Invoice No. 313930
1. 6 month prepaid unlimited plan Rs.2,745.00
2. Discount on subscription fee Rs. 549.00
3. Monthly subscription fee Rs. 549.00
Total Rs.2,745.00
Payment made on 10th April 2008 and as per the plan the validity of the account was
from
10th April 2008 to 09th October 2008

Details for Invoice No. 313930
1. Monthly subscription fee Rs. 549. 00
2. 6 month prepaid unlimited plan Rs.2,745.00
3. Discount on subscription fee Rs. 549.00
Total Rs.2,745.00
Payment made on 11th October 2008 and as per the plan the validity of the account
was from
10th October 2008 to 09th April 2009

Details for Invoice No. 681808
1. 6 month prepaid unlimited plan Rs.2,745.00
3. Cash Credit amount Rs. 457.50
Total Rs.2,287.50
Payment made on 11th February 2009 and as per the plan the validity of the account
was from
10th April 2009 to 09th October 2009

Details of Invoice No. 681808 – on renewal of my account in advance would carry a
said discount of Rs.457.50 ps as mentioned and would have the same 6 months limited
plan for 6 month period ending on 9th Oct’09. I got the call for renewal mentioning
that account is to expire on 12/07/09 as mentioned by Nitin but on checking on the
website it showed clearly 12th June 2009. The problem was rectified but it still
shows expiry date as 10th August 2009 but as per plan and details mentioned the
account to be expired on 09th October 2009, which is wrong and unacceptable to me.
I have time and again has made umpteen calls to the Seventymm Customer Care to
please only deliver the DVD’s which I can play on Bose system but it seems that
there is nobody to bother about customers request. Frustrated with the supply of
poor quality DVD’s which you can’t play at all, what you look for is “REFUND”. You
put yourself in my shoes and please put your hand on your heart and let me know what
would really ask for if this continues for months.
Please rectify the problem from your end and intimate accordingly. What I also
request you to kindly look into the matter of DVD’s supplied from your end.
Thanking you


Kapil Rohatgi
C 2 / 304 Ananda Eldeco Apartments
Sector 48
Noida 201 302
Mobile: 98100 60769
Email: kapilrohatgi@yahoo.com Copy to: Branch New Delhi

Bill Details
Bill and Payment Summary
Mem-Id : 86076
Name : Arunabh Rohatgi


Detail for Invoice Number: 313930

1 . 6 month prepaid unlimited plan : 2745.00
2 . Discount on subscription fee : -549.00
3 . Monthly subscription fee : 549.00

Total : 2745.00


Payment Details:
Payment Date : 10 Apr 2008
Mode of payment : Online payment
Receipt/Cheque/Transaction ID : 7941613472081011




Bill Details
Bill and Payment Summary
Mem-Id : 86076
Name : Arunabh Rohatgi


Detail for Invoice Number: 513606

1 . Monthly subscription fee : 549.00
2 . 6 month prepaid unlimited plan : 2745.00
3 . Discount on subscription fee : -549.00

Total : 2745.00


Payment Details:
Payment Date : 11 Oct 2008
Mode of payment : Cash
Receipt/Cheque/Transaction ID : 21464




Bill Details
Bill and Payment Summary
Mem-Id : 86076
Name : Arunabh Rohatgi


Detail for Invoice Number: 681808

1 . 6 month prepaid unlimited plan : 2745.00
2 . Cash Credit Amount : -457.50

Total : 2287.50

Payment Details:

Payment Date : 11 Feb 2009
Mode of payment : IVR
Receipt/Cheque/Transaction ID : 217836




Bill Details
Bill and Payment Summary
Mem-Id : 86076
Name : Arunabh Rohatgi


Detail for Invoice Number: 804828

1 . 6 month prepaid unlimited plan : 2745.00

Total : 2745.00


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Invoice No. Bill Date Amount Due Date Paid Date
Status

804828 12 Jun 2009 2745 12 Jun 2009 Pay
View Details

681808 11 Feb 2009 2287.5 11 Feb 2009 11 Feb 2009 Paid View
Details

513606 10 Oct 2008 2745 10 Oct 2008 11 Oct 2008 Paid View Details

313930 10 Apr 2008 2745 10 Apr 2008 10 Apr 2008 Paid View Details


Called Reference No. 2306404 1614 hrs 12/06/09 Mr. Nitin Malik

Dated: 16/06/2009

For
CUSTOMER CARE
Seventymm™ Services Pvt. Ltd.
D-168 2nd Floor, Okhla Phase 1
New Delhi – 110020

Sub: Member ID 86076 – MISMANAGEMENT OF ACCOUNTS & EXTREMELY POOR QUALITY OF
DVD’S SUPPLIED

Dear Sir
I appreciate the call from Customer Care Mr. Nitin Malik who personally promised to
look into the matter personally and make sure that the DVD’s supplied to us would be
excellent quality playable on our BOSE Home Theatre system (ref no 2306404 on
12/06/09). To some extent the problem has been rectified but I am not sure that for
how long the supply of EXTRMELY GOOD QUALITY of DVD’s would continue? I have a
doubt.

This is in reference to the said Member ID whereby I have been facing the problems
with my account (ref no 2306404 on 12/06/09 by Mr. Nitin Malik) whereby I was
assured the accounts would be rectified within 24 hrs and would hear from Seventymm
about it but so far nobody has called and confirmed about it. I sincerely request to
please go through the photocopy of the attached details carefully.
4. Bill Details sheet – printout from the website dated 12/06/09
5. My Rental Account – printout from the website on 15/06/09
6. Email to Customer Care on 15/06/09 raising the same issues at
support@seventymm.com but there has been no reply so far.

Bill Details page:
Details for Invoice No. 313930
1. 6 month prepaid unlimited plan Rs.2,745.00
2. Discount on subscription fee Rs. 549.00
3. Monthly subscription fee Rs. 549.00
Total Rs.2,745.00
Payment made on 10th April 2008 and as per the plan the validity of the account was
from
10th April 2008 to 09th October 2008

Details for Invoice No. 313930
1. Monthly subscription fee Rs. 549. 00
2. 6 month prepaid unlimited plan Rs.2,745.00
3. Discount on subscription fee Rs. 549.00
Total Rs.2,745.00
Payment made on 11th October 2008 and as per the plan the validity of the account
was from
10th October 2008 to 09th April 2009

Details for Invoice No. 681808
1. 6 month prepaid unlimited plan Rs.2,745.00
3. Cash Credit amount Rs. 457.50
Total Rs.2,287.50
Payment made on 11th February 2009 and as per the plan the validity of the account
was from
10th April 2009 to 09th October 2009

Details of Invoice No. 681808 – on renewal of my account in advance would carry a
said discount of Rs.457.50 ps as mentioned and would have the same 6 months limited
plan for 6 month period ending on 9th Oct’09. I got the call for renewal mentioning
that account is to expire on 12/07/09 as mentioned by Nitin but on checking on the
website it showed clearly 12th June 2009. The problem was rectified but it still
shows expiry date as 10th August 2009 but as per plan and details mentioned the
account to be expired on 09th October 2009, which is wrong and unacceptable to me.
I have time and again has made umpteen calls to the Seventymm Customer Care to
please only deliver the DVD’s which I can play on Bose system but it seems that
there is nobody to bother about customers request. Frustrated with the supply of
poor quality DVD’s which you can’t play at all, what you look for is “REFUND”. You
put yourself in my shoes and please put your hand on your heart and let me know what
would really ask for if this continues for months.
Please rectify the problem from your end and intimate accordingly. What I also
request you to kindly look into the matter of DVD’s supplied from your end.
Thanking you


Kapil Rohatgi
C 2 / 304 Ananda Eldeco Apartments
Sector 48
Noida 201 302
Mobile: 98100 60769
Email: kapilrohatgi@yahoo.com Copy to: HO Bangalore



Kapil Rohatgi
C 2 - 304 Ananda Eldeco Apartments
Sectore 48
Noida - 201 302. India.
Phones: 0120 420 6129
Mobile: 98100 60769
email: kapilrohatgi@yahoo.com