Same problem!

I was trying to book 2 tickets for a show in PVR cinemas Chennai on 13th Feb 2011.

I took the option of debit card, and completed my payment transaction. At the end of payment you are told the transaction is not completed and the money will be refunded.

And as you have mentioned, Acknowledgment of failed transaction are never sent on the email id and mobile nos collected on the form while booking.

I was successful with net banking but now I find there are repeated charges and I still haven't received a refund

Hi,

On 28/04/2011 , I was tried to book tickets for the movie (NENU NAA RAAKSHASI - TELUGU) for 01/05/2011 – 9:45 AM show in PVR Cinemas through online. It was worked fine from selecting the show & tickets to paying money through ICICI Net banking.
But finally it didn’t executed and the error I received is something like “Tickets are not booked and money will be refunded”.

The amount is deducted from my bank account and not yet refunded as of now. Could you please do the needful and let me know if you need any information.

Thanks & Regards,
SankaR,
Mobile No: 9884947116

Same problem. I booked 3 tickets for Harry Potter & Deathly Hallows- Part 1 on 9 July, 2011.
However, after the payment was made it displayed 'Thank you for shopping with us but the transaction could not be processed'.

I was booking the tickets using HDFC Net Banking.
An amount of Rs. 825 has been deducted and no other message was displayed.

The reference nos as per my statement are:CCA11GCQF392-Avenues India Ltd and 709230744.

Please refund the amount immediately. I have put a complaint at pvrsupport@pvrcinemas.com, feedback@pvrcinemas.com.

The customer service should definitely improve for PVR esp when almost everything is processed online!