TO WHOMSOEVER IT MAY CONCERN

PLEASE FIND THE ATTACHED INVOICE AS A PROOF OF PURCHASE OF A
WHIRLPOOL REFRIGERATOR BOUGHT DURING THE MONTH OF OCTOBER 2011. THE
MACHINE IS STILL UNDER WARRANTY.

ON 22-06-2012 I HAVE CALLED E-ZONE (WHERE THE PURCHASE WAS MADE) TO
LODGE A COMPLAINT AS THE FRIDGE STOPPED WORKING AND FOOD ITEMS GOT
SPOILT.

I GUESS AS A USUAL PRACTICE THE E-ZONE MANGER DIRECTED ME TO TALK TO
WHIRLPOOL CUSTOMER CARE AND THEY HAVE GOT NOTHING TO DO WITH THE
MACHINE ONCE THEY HAD SOLD IT THEN THEY ARE NOT RESPONSIBLE. ( MR.
kISHORE BIANI MAY BE RAKING UP SO MUCH MONEY THIS WAY)

I HAVE CONTACTED THECUSTOMER CARE AND I WAS SURPRISED TO GET SMSs TO
THE EFFECT THAT THE CONCERNED TECHNICIAL WILL ATTEND TO IT SHORTLY.

THE TECHNICIAN CAME AND VISTED ON THE 23RD AND INFORMED THAT THERE IS
PROBLEM WITH THE COMPRESSOR AND THE GAS HAS LEAKED COMPLETELY. PLEASE
GET IN TOUCH WITH CUSTOMER CARE AND THEY WILL DO THE RESTORATION-THIS
VERY WORD IS DISTURBING AS THE MEANING YOU TRY TO MAKE THE CUSTOMER TO
UNDERSTAND IS NOT ACCEPTABLE.

I DID CALL THE CONCERNED SENIOR MANAGERS TO MAKE THEM REALISE THE
GRAVITY OF THE SITUATION IT HAD FALLEN ON DEAF YEARS.

I BOUGHT A NEW MACHINE WHICH IS COVERED UNDER WARRANTY AND STILL THE
WARRANTY PERIOD IS NOT OVER. I DO NOT NEED ANY RECTIFICATION WORK TO
BE DONE TO MY MACHINE. IF AT ALL YOU CARE ABOUT YOUR CUSTOMER THEN
KINDLY REPLACE THE MACHINE AS I DO NOT WANT TO HAVE THIS MACHINE WHICH
IS GOING TO BE A PERNIAL PROBLEM AS LONG AS I OWN IT.

I BOUGHT THIS BRAND/MACHINE AS I HAVE AN OTHER FRIDGE SAME BRAND 220
LTRS BOUGHT 12 YERS AGO WHICH IS WORKING ABOUSOLUTELY FINE EVN TILL
DATE. BASED ON THIS SATISFACTION I HAD SAYED WITH THIS BRAND AND
BOUGHT THE SECOND FRIDGE OF THE SAME COMPANY/BRAND AND ALSO
ADVOCATED/ENDORSED THIS PRODUCT MY FELLOW FRIENDS AS WELL.

NOW THERE IS A SERIOUS PROBLEM AND PLEASE DO NOT TRY AND CONVINCE ME
YOUR PROCEDURES AND POLICY WHICH IS NOT GOING TO HELP IN ANYWAY. WHAT
I WANT IS IMMEDIATE REPLACEMENT AS I DO NOT WANT TO HAVE A REPAIRED
PROBLEMATIC MACHINE IN MY HOUSE.

PLEASE LET ME KNOW WITHOUT TRYING TO EDUCATE ME REGARDING
TECHNICALITIES AND OTHER ISSUES, WHETHER YOU CAN REPLACE IT OR NOT.
BASED ON YOUR REPLY I WILL DECIDE MY NEXT COURSE OF ACTION.

AWAITING YOUR REPLY.

REGARDS
NAGARAJ
HEAD PRODUCT DEVELOPMENT
JK FABRICS.