Dear Mr Bajaj,

We hope someone would have contacted you.Your one set has been repaired as per your satisfaction. We are looking into your second set as well. We will call you shortly for the same.

For any immediate actions on your queries & issues, we request you to call us on 1800-103-7799 or write to us directly on sonyindia.care@ap.sony.com

warm regards
Sony India Team

Originally Posted by rajeshbajaj

I had given two sets of Sony Music systems for repair on 25/08/2009 to M/s Club Electronics, authorized service centre for SONY, which were handed over to me on 27/08/2009 saying that these have been repaired and functioning perfectly, and was charged Rs.7000/- for repairs.

On installing the system at my home the system again started giving problem so I called sony's office the same day i.e 27/08/2009 around 4 PM and spoke to Mr. Dinesh ( Enigneer who repiared ) and was told that he would visit and check the same at the site.

After a week when nobody came I called again and got the same answer and the person gave me a complaint number I/12/05. The other system also started giving problems.

But again the same response when I called again, again I was given a complaint number K/14/03.

Since there was no response from their end I visited their service centre at south extension on 14/11/2009 along with both the sets which were kept there and another Job Information numbers were given.

I recieved a call from them that I would have to pay Rs.3000/- for repair of one set.

I wish to inform you that you that these people are using spurious or sub-standard parts for repairs that is why the set gets damaged the same day. This is their modus of working so that the poor customers come back to them and they keep on charging them again and again.

The address of Club Electronics is E - 25, South Extension II, New Delhi - 110049 and my phone number is 9810055539

I got MHC GNZ7D model of music system and 3 months back, it started giving power on complaints. I contacted the nearest service center Ctech Electronics, Tharamani, Chennai, and gave the system for repair. But as I heared from my friends on Sony parts availability, they returned the system saying that the Part A1111502A is not available. I called Sony customer care but did not get any solution.Can anyone in Sony India can help on this. You can reach me at sunil_antony@yahoo.com.

I had given my digicam for repair for Club Electronics, an authorized service centre of Sony.

They called me to inform about the expense (approx Rs. 4,300) and asked me to make the part payment at the earliest. They insisted that I make the payment same day as it would help them in making order for parts required, etc. I had made the payment on the third day of having received the call. Till that day I was getting call from their office (by Neha) every now and then (almost 15 times). I called them up to inform that the payment ( Rs. 2000) has been made and requested them to let me know the time by which the digicam would be repaired. Ms. Neha said that she will get back to me soon with these details. Today is the fifth day, I haven't received any call from them and no body is responding to my calls in their office.

@komalshikha@gmail.com
Dear Madam,

We would like to check upon your concerns. Please share your complaint no. with us. Else, share your contact no. with us. We will need these details to get in touch with you.

Further, we suggest you get in touch with our service team at our direct toll-free no. 1800-103-7799 or write to us at sonyindia.care@ap.sony.com Our service team shall help you further with this issue.

Regards,
Sony India Team