Thread: Complaint against TATA Motors for Manufacturing faults in TATA Indica Vista

Dear Mr. Jindal,

Kindly provide us your complete contact details. Also provide us the Engine number and Chasis Number of the Defective Vehicle.

Originally Posted by advocate

Dear Mr. Jindal,

Kindly provide us your complete contact details. Also provide us the Engine number and Chasis Number of the Defective Vehicle.

My Mobile number is :- 9819726888 (Mumbai)
Reg No:- MH02BG9766
Chasis No:-611241KRZPC8022
Engine No:-0000832

Let me know incase you need more information.
Thanks & Regards
Abhineet Jindal

Dear Sir,

We have studied your complaint and would like to suggest you, to send a written complaint to the CMD of the Co. at their Head office address, through registered post. The address is:
1st Floor, Bombay House,
Homi Modi Street,Fort Mumbai,
Maharashtra - 400001.

Respected Sir/madam,

Please have a look at the mail forwarded:

This complaint is also been lodged in Tata complaint cell via complaint no: 1-7886924071
but of no avail.

I bought my first car as indica xeta glg petrol-2006 model, after a while around 6000 kms I faced a prob which is car stopped while a.c is on, I complained this to him Motors-patparganj several times but of no avail now car is 18000kms problem remains the same.This is to bring in everyone's notice that this is a threat to life as well.
I went to nainital and while i am alligning to hills car came in front of me I applied a break and moment I applied a brake my car stopped since in mpfi engines we can use break only once if car stopped I used it once then agter when i need it again it fails my car started rolling break and i was helpless.This is a one incidence.
Then I became adamanant to rectify this problem and went to service station again they thoroughly checked the car and said that my fuel pump needs to be changed I agreed to that and paid 6, 800Rs. after a short term I faced a same problem now they told me my fuel injectors needs to be changed which costs me 10, 000 odd Rs.
I just want to know from tata motors that I never heard that fuel injectors to be change on 18000 Kms.and this could be manufacturing defect and if this is so it needs to replaced free of costs instead of 10000 Rs on addition of 7000 Kms which I have already paid.
I owned three cars from tata which are:
1. Indica GLG petrol-2006
2. Tata Safari EX-2007
3- Tata Indigo CS-2009

If I am so loyal to tata buying so many products Including two Air-conditioners
Why They are not listening to me.
If I could buy so many cars I could have spent above said money as well, but only if it genuine.
I re-iterate that this is imperative for tata motors to listen my problem and do the needful, If they think I hadn't made any mistake relying on tata motors.

Thanks & Regards,
Nitin Tyagi
011-9212578889

We wish to inform you that i MR.INDER RAJ owner of vehecal no MH.03-DJ-3644, i was facing d probleb of belt noice from long time i hav bought my car to ur wagle estate branch , thane n get the worked done related to the belt noice and other on dated 01-12-2009 and paid an ammont of rs. 5000 (approx) and was assured that futhur my problem will be solved n i wnt b facing the problem again but on the very second day i am again faceing with the same prombem, as an so i telephoned my service advisor MR.AMIT and discussed my problem with him as he asked me to get the car to thane wagle estate , the very same moment i reached d garadge dated 11-12-2009 by 11.30am approx, he attended my car n kept me waiting for one hr as after v went for an test drive were i could not listen the same voice but the moment i lft from the place and i reached mulund the same voice with more volume than before again started as i called our advisor again by 1.00.pm on the same date and was asked to get my car again .
i am TATA coustome from last 15years n geting my worked done from thane fortune motors, wagle estate, from past many years, as i had many more complaints with the service provided by fortune motors,thane. but bcoz of good n long relations i alys jst neglected my complaints. As your senior service advisor MR. SOHIL n others alys force me n other customer to fill the feed back form only with possitive remarks as we take an innitiative to give even single negetive remark related to quotations, rates, service etc they come on negociation on bill n bribe us by giving disscounts n asks us to change our view.
sir kindly look into my matter and get my work done , your earliest reply will be heighly appriciable.
thanking you.
INDERRAJ(9821020032,9004380439.)

Hi,

I am a owner of TATA Safari GX model with
Purchase Date :- 02/10/2009
Dealer :- Commercial Auto Mobile (Jabalpur)
Isued Dealer:- Commercial Auto Mobile (Jabalpur)

I want a replacement for this car as soon as possible. I have have faced many Technical Problem issues since i purchased this car.


Regards
Anurag poddar
Mob:- 9229246301

Hello all !

Kindly go through the reply of ADVOCATE.

Dear Sir,

My car model “Indiago GLX” bearing registration no. RJ-20-CA-2376 was
repaired on 16.11.09 at your authorized service center M/S Chambal
Motors (P).Ltd, Kota. Repair was billed vide invoice no.
Chambal-KT-0910-06380 dated 17.11.09.



The car was personally handed over to your above authorized service center for check
& repair following continuing problems in addition to general check up. The status
of specific problems which was claimed attended is as follows:



Start up problem: I am facing cold condition starting problem in my car since more
than three months. In morning the car does not get start unless 20-25 continues self
cranking is not applied. Some times abnormal noise was emitting inside bonnet. It
was immediately brought in notice to your authorized service provider with a request
for check & corrective measures accordingly. On demand car was sent to your
authorized service provider. After check it was told to me to get battery replaced
which is responsible for such miss operation. The car was then taken to local
authorized dealer of “Exide” for replacement. As per routine practice the battery
was checked before replacement by Exide dealer. It was surprising to me that battery
was declared O.K. This was a contradictory statement between your authorized service
provider & Exide dealer. To verify & clear out the differences, he offered his
service battery on chargeable basis. The battery was replaced with service battery.
The trial with service battery showed no difference. This trail was for a week. This
was again brought in notice to service provider of Chambal Motors (P) Ltd. with all
the details & findings. Finally it was re concluded by your authorized service
provider to re check.

Car was handed over to your authorized service provider M/S Chambal Motors (P) Ltd,
Kota on 16.11.09 to check & correct. (Please check job card details). With
delivering vehicle on 17.11.09, it was confirmed by service provider of your
authorized service provider that this problem has been attended, rectified and
checked also.

On 18.11.09 morning again I experienced same cold starting problem as earlier. It
was immediately brought to the notice of Mr. Sunil Thakur, Chambal Motors (P) Ltd.
As usual it was demanded to bring car at service provider for check up. I expressed
my inability to bring car because of my preoccupancy. Again in late evening on same
date, similar starting problem was faced. It was again apprised to Mr. Sunil Thakur
on phone.

On 19.11.09 morning also it showed same problem & again it was brought to his
notice. I requested him to organize & depute an authorized competent person in the
morning to access & understand the problem. However again on 20.11.09, it showed
same problem in morning & again it was brought to his notice. He replied to come
back on this issue in due course.

On 21.11.09, morning start up, I did not face problem. The same was also
communicated to Mr. Sunil Tahkur, General Manager, Chambal Motors. He recommended
waiting & watching. Problem is still pending. At1.00 PM the same stating problem I
faced while going back from my office. This was immediately informed to Mr. Sunil
Thakur, General Manager, Chambal Motors, Kota & requested to verify. However he
expressed his inability to immediately arrange his technician to verify. This was
postponed by him on next.

I request to the official of TATA Motors to immediately fix up the responsibility &
rectify same. I am continuing with this problem since more than three months. I am
continuing to drive my car in uncertainty.



Fuel injection pump damage: This was happened with me few months ago, which I would
like to apprise to the official of TATA motors for getting reimbursement of my
payment.

Few months back my car’s fuel tank developed a leak. It was brought to your
authorized service provider M/S Chambal Motors (P) Ltd for repair. It was repaired
(Record may be verified).After some time again a leak got developed at same
location, which was repaired (Again record may be verified) by your same authorized
service provider. Subsequently when it again leaked third time then fuel tank was
replaced as per advice of fuel tank was replaced as per advice of your authorized
service provider. During the job of fuel tank fixing it was informed by your
service provider M/S Chambal Motors (P) ltd that fuel injection pump nozzle is
broken & it is to be replaced in complete. On my query in regards with reason of
breakage when vehicle was running, the reply of service advisor was negative &
surprising. He replied that during dismantling it was found broken. As per him, it
was not possible to repair the broken nozzle hence complete assembly has been
replaced & billed to me.

In this whole issue I was unable to understand that in fuel pump nozzle broken
condition, how the vehicle was running As there was no option other than this, I got
it replaced.

I request officials of TATA Motors to investigate and conclude this serious case at
the earliest so that reimbursement can be made to me.



Steering horn pad damage: The damage to horn pad occurred during service some 3
months back. While taking delivery of vehicle it was observed that its steering pad
was detached. It was immediately brought in notice to service provider then it was
put back by him. Subsequently after a few Kms run it was observed that horn pad is
malfunctioning. As it was a matter of road safety, immediately brought in to notice
of concerned service provider. On his demand the vehicle was brought to your
authorized service provider for rectification. It was again re fix with some make
shift arrangement with an instruction to me by concerned service provider that if it
happens again then please get replaced the complete steering wheel. Again after
some few Kms of run it starts malfunctioning. This was then brought to notice of Mr.
Sunil Thakur, General Manager of Chamabal Motors (P) Ltd. & he accepted for free
replacement as this got damage during their servicing.

It was also brought in notice of Mr. Kohali, Chambal Motors (P) Ltd on 17.11.09. As
per him, this type of damage during service is cost to the customer, which is not
desirable. It was very surprising reply from such a senior person of your authorized
service provider I request M/S TATA Motors for immediate free replacement which is
still pending.



Damaging FR LH window glass steering system: The problem in smooth operation of
front LH window glass was attended & billed on 24.08.09. On delivery it was observed
that the problem is not rectified. This was then brought in notice of concerned
service provider M/S Chambal Motors (P) Ltd., Kota...It was assured to rectify in
next service because of time constraints. Again on 16.11.09 the same was offered for
rectification. In the evening 6.00 P.M I was told by service provider that “Nukka”
of window glass operating mechanism is broken & complete assembly will be replaced
at the cost of Rs. 3580.00. I was shocked to hear for such cost which, I feel this
got damaged during their inspection & it is totally an in competency of your
authorized service provider & should not be cost to the customer.

I request to the official of TATA Motors for free replacement.





Shivesh Kumar Chaudhary

i have purchased tata indica vista tdi is there any chance to replace the quadrajet engine

Hi Sir/Mam,

Myself Sudhir Chouhan have booked Indigo Tata Manza Aqua to Raghuvanshi Motors,ZB-11/487, Main G.T.Road, Dilshad Garden, Delhi - 95, on 24 Jan 2010 after a commitment from Sales Team that car will be delivered in next 15 days.

But till date i have not record receipt of my car, and on top of that when i had spoken them today they are clueless when they can deliver, as per them production for captioned model is not happening because it is less in demand.

My margin money and the loan amount is already disburssed to Raghuvanshi Motors.

Requesting you to raise my voice at appropriete level to help me to get the delivery as soon as possible.

Thanks & Regards
Sudhir Chouhan
9899998715.

I booked a INDIGO MANZA car in month of December and after one and a half month of waiting I could finally lay my hands on the car on 31st January'2010. Now after 10days 10th January'2010, the car while driving got so much heated that the smoke started coming out the car. On stopping the car immediately I found the car had all amoke inside the bonnet and coolant was leaking from and the car. on the closer scrutiny I found the whole of the coolant had leaked. i donot know what caused the over heating and finally the car had to be towed to work shop. Now in evening after much pressing and putting the pressure on the dealer M/s Techno Automobiles Dwarka they have confirmed that radiator of the car was faulty and need a replacement. I wonder what kind of technologgy/product is being used in manfacturing this car.

My concern is that why should customer be taken for a ride for such sub standard product when he has spent his money to buy a product his which as per the advertisement is world class. Now when I have asked for a replacement of this faulty car. The dealer refuses to do so and is only ready to replace the part. But does that mean that if tomorrow some other part becomes faulty and he will keep on changing and removing the original factory parts.

Is it not the moral responsibilty of the manufacturere to recall the car and have a close scrutiny. As has been done by the World Leeader Honda for their JAZZ cars when they knew about the mechanical fault. Geetanjali Kumar9958200360

Can some one please help me fight this case so that i may be spared of this mental agony which I am going through within 10days of the purchase. Who cares about my family who was travelling with me had this incident turned ugly if not detected in time. We need to reaaly act. Could some body advise how to go about it.

me Ashiq Ahmad Sheikh purchase tata indiaca vista Quara Jet In August 2009.Due to accident there was some problem in my car.then i visit Tata Fair deal motors Srinagar Kashmir.But After Three Months They can not solve my problem .Every time they cheat me.now i kindly request you to help me.i dont Know what is wrong with me. i feel Bogus to purchase tata car.



regards,
Ashiq Ahmad Sheikh

Originally Posted by advocate

Dear Sir,

We have studied your complaint and would like to suggest you, to send a written complaint to the CMD of the Co. at their Head office address, through registered post. The address is:
1st Floor, Bombay House,
Homi Modi Street,Fort Mumbai,
Maharashtra - 400001.

Isn't there any e-mail id to forward the complaints to the concerned people in TATA Motors (like the CMD, as mentioned here.)

i have indigo lx 2006 model
clocked 37000 kms
its dash board has always been very sticky and absorbs dust and becomes dirty
kindly suggest