Dear Sir,


Its very sad to write on this forum and complain about the unprofessional attitude of SKODA Group. After becoming a customer of Skoda its a complete terrible time I have faced so far. I have bought my brand new vechile Skoda Rapid registration number MH-12 HN 104 dated 27/12/2011 purchased from Skoda company from the dealear Europa Auto Pun


My car is giving the same problem in spite of servicing being done by the service station. Three times the new Vehicle has stopped abruptly not rendering the services which it is meant for and leave alone the added advantage over other brands which they has been promising of for the customers.


The chronological list of events are listed below


Purchase the vechile on Dec. 27,2011.
After a few days on Jan 11, 2012 faced difficulty in starting the vehicle, had to face mental and physical torture of putting in efforts and time to look in to the problem, get in touch with the service center people go to office by public transport in spite of spending lacs on the the luxury vehicle which cannot even provide the bare minimum requirement of being able to take me to office, forget the luxuries and other additional features for which i have already paid for.
The Vehicle given for service station on Jan 13, 2012 kept by you for two days, during this period I faced the issue of running behind public transport, call center /service center people to understand the issue and get the vehicle in spite of investing such a huge amount .
Vehicle delivered back by the dealer on Jan 14, 2012 , confirming the issue of technical default is addressed properly.
Again on Jan 15, 2012, same issue , given to Call center the technical problem again re-occurred.
Vehicle given for service and same issue notice by the service center again repaired and given back on Jan 17, 2012 with assurance that the fault is rectified.
Again on same issue , given to Call center on Jan 18, 2012, the technical problem again re-occurred.
Again Jan 18, 2012 same issue faced, given to service station and since that day I being without vehicle to face all the difficulties of mental torture and harassment over and above the daily chore of activities for which I had purchased the vehicle, to make my life a bit easy .
Waited for hours together on the above delivery dates, without being attended and addressed at the service station. Complete waste of time and energy.


In spite of the above I have till date not got a proper reply to any of my queries nor has been the mistake done either by the company or dealer being ratified.


The company and dealer seem to be concern only in making false promises and sales of defecting vehicle to the customers and leave them with hardships of chasing them in and out as even the words of providing a courtesy vehicle to overcome a few practical hardships is not lived up to by them.


I lost all the trust on the brand and the after sales services and mechanical and technical expertises which they claim to posses.


I have already paid a heavy price and the only return I get is taxed with my time and mental peace which if I invested in my profession would have helped me in meeting the necessities of life .You would also understand the , mental stress and grievance which it has caused due to such break downs, which adversely work in my professional and personal life wherein continuously the performance pressures to sustain our jobs and a happy life is taking a toil on our health . I am spending money on car rental daily and also paying the EMI + interest for the vehicle I am not using. I have my old parents with me and i need to take care of their medical requirement.


In view of the above, please help me with the further actions and how can I protect my interest. I do not have any faith and trust left with the brand and even if the problem is solved, there is no guarantee that it will not have the same problem again. Will it is going to be addressed promptly ? I doubt. I do not want to go through the same painful process again and again. Kindly advise and help.


Thanks & regards,


Sandeep Jha
9823321666