To,
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited

Date- 18-01-2012
Sub- Complaint against Maruti SUZUKI and Dealer (Motor Craft Sales Private Limited, Sahibabad Industrial Area Site 4,Ghaziabad)

Dear Sir/Madam

I had booked a car- Maruti Ritz (Glistening Grey, VDI) on 24-12-2011 from Motor Craft Sales Private Limited, Sahibabad Industrial Area Site 4, Ghaziabad. The Salesman, dealing us was Mr. Rominder Solanki. On 13 jan 2012. mr. Solanki Called us and said that chassis no. of our car has come so now you can deposited your full billing amount and your car will be Delivered on 15-01-2012. We had paid full amount on 14-01-2012. Mr. Solanki also said that if you have problem to receive your car than no problem I have delivered it on your door step. But bcz of some family matter we wanted it on 19-01-2012 that’s why we had not taken delivery. Now the problem is created on 17-01-2012 evening appox 8.30 pm mr. solanki called us and told that your car is ready but problem is that Maruti has raised the Prices of all vehicle on 16-01-2012. So you have pay Rs.18180 more. When we asked him why we have paid this much I have already billed full amount on 14-01-2012 as per their norms.

Now 17-01-2012 he said that your car was not billed yet. But that was not our problem.
When he said bill your full amount chassis no. has come then I billed. If he is not raised Invoice than is it my problem? And if there is any problem to raise the invoice than he shouldn’t intimate us Who is responsible for this if salesman have not time to raise the invoice than we have to pay the cost of salesman’s time.
We also talked to senior persons in “Motor Craft Sales” about this matter but they told us we can’t do anything .you should have to pay the increased amount.

Dealer should be fair enough regarding vehicle billing and everything. We are customer and we don’t want to lose faith from Maruti Sales and Services.
At last I lodge a complaint to you so you please look into the matter and do the needful.

Thanks & regards
Alok Kumar Yadav
Mobile no: 9910337509
Email ID: alok.gemini@gmail.com

Hi


We deeply apologise for the inconvinience you are facing. Please feel free to contact us 7 days a week, 24 hours a day.
Tel: 30308080 (Prefix local STD code).


Email: gmi.cac@gm.com


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