Dear Sir,

I, Lalit Arya, resident of 19/978 Lodhi Colony, New Delhi 110003, have done
a blunder by purchasing a Wagon R LXI from Aalianz Automobiles, Near Kamal
Cinema, Safdurjang Enclave New Delhi on 14th Aug’09. I am very sorry to
tell you that Aalianz people are spoiling the name and brand image of Maruti
Suzuki.

We have approached them in first week of August, to know about the rates and
exchange offer etc. We wanted to exchange our old Esteem (which was in name
of my brother Kapil Arya) & wanted to buy Wagon R in my wife’s Anjali Gupta
name. I met Mr. Makhija of true value and he confirmed Rs.35,000/- as value
of my old esteem. Mr. Rahul Gupta, sales person, from Aalianz confirms to us
that he will give us the loyalty bonus, if we will provide the adequate
papers proving my wife’s relation with my brother. I was coordinating with
Rahul & has submitted all the papers (i.e. passports copies of my brother &
my wife) and draft of Rs.2,95,000/-on 12th Aug’09 in front of Mr Goyal(G.M
Aalianz), who also confirmed after speaking to Mr. Makijha to give us
Loyalty Bonus of Rs. 15,000/-. I told him specifically that we wanted to
have the vehicle on 14th Aug’09, as 15th Aug is my wife’s birthday. People
from Aalianz came and picked up the Esteem on 14th Aug’09 morning and Rahul
promised for a delivery in the evening.

In evening when we went over there, he said we have to pay 8,000/- (exchange
discount from Maruti), which is refundable by Monday or Tuesday. He said he
hasn’t received approval from Maruti due to Janmashtami . As Aalianz
people were aware that I was keen to take the delivery on the same day, they
tried to take the advantage of the situation. I paid Rs 8,000/- in cash and
also paid Rs 2,000/- in cash for 4th year extended warranty. The papers of
extended warranty are also pending up till now. They also promised to
provide some free accessories under the scheme which is also pending.

But after 14th Aug, Rahul has stopped picking my phone. I went to Aalianz
twice but no one is ready to entertain me, as if we have done a fault by
purchasing car from them. Day before yesterday i.e on 24/8/9, when I went
to Aalianz- after waiting for two & half hours when I shouted , I was
attended by Mr. Manoj Kumar Verma & he promised me that he will do the
needful. Today when I contacted him, he refused to be on his commitment. I
wanted to have my Rs 8000/- back and Papers of 4th year warranty.

I also doubt that papers submitted by me is been tailored intentionally to
increase their sales volume/to achieve the sales targets. They are sales
people, who wanted to achieve sales by hook or crook & not interested in
giving customer service & satisfaction.



I also doubt now that the vehicle given to me is complete or not or they
have not provided us with all accessories.



I have to spare so much time in calling and following up with Aalianz
inefficient staff. My professional as well as personal life is suffering due
to this. Why should I be penalized for the false commitment given by Aalianz
employees .I have seen other people also complaining & when asked for
complain book they refused to give it to me.



I request the concern authorities to take an appropriate action against this
and do not force me to go to consumer court for filing the case for cheating
against Aalianz & Maruti.



Regards

Lalit Arya

9810073873

Wagon R LXI no DL 9CV 0996