I have lodged a complian with Hyundai Motor India Pvt Ltd and my complain id 1-25612216

The enclosed letter which was written to Hyundai explian all the details

To
Hyundai Motor India Pvt. Ltd.
India.

Sub: Cancellation charges for upgrading my model from Era
to Magna by Sanjay Hyundai Pune

Dear Sir

I have booked a Hyundai I10 Era from Sanjay Hyundai, Pune Maharastra on 4th July 09 by paying Rs 10000 toward booking. Later on 30th July’09 I paid Rs 70000 and Rs 20841 as the receipt for same has to be submitted to SBI for loan sanction.(Also Rs 2600 for Wheel cap)

On 31st July ’09 I wanted to upgrade my model to Hyundai I10 Magna and was ready to pay the difference but it was told by Mr Girish Sharma Sales Manager, Sanjay Hyundai that I cannot upgrade my model as invoice for the Era has been billed. Also it was communicated that upgrading my car would incur me Rs 5000 toward cancellation. (Till this date SBI loan was not disbursed to Sanjay Hyundai)

As a customer I never cancelled my booking and wanted to upgrade my model. Even the contract signed by me does not have any condition regarding upgrading the model.Two condition mentioned in the contract signed are listed below;-
If you cancel the booking than you need to pay Rs 5000 toward charges
If car is not delivered within 10 days from the day of booking than Dealer have the right to Re- allot the car.
Since I was being charged Rs 5000 toward cancellation which forced me to switch my contract to some other dealer in Pune and I cancelled my booking date 31st July’09 and this time I booked my I10 Magna from Kundan Car Pvt Ltd date 1st Aug’09. Also more than 23 days have been passed for in all this incidence

Later on that is on 3rd August 09 I visited Sanjay Hyundai General Manager and he told me that if i continue the contract with Sanjay Hyundai than they will not charge me Rs 5000 which was earlier charged as cancellation charges. On being told that I have already booked my car with Kundan car Pvt Ltd it was told that they will charge me Rs 3000 instead of Rs 5000.

This instance made me realize that Hyundai Motor India rules differ from situation to situation because in first instance I was told I will be charged Rs 5000 for upgradation than later it was told that if I continue my booking with them than they will waive off the said amount and finally it was told that since I had cancelled my booking with Sanjay Hyundai they will charge me Rs 3000.

If this communication would have been made on the day (31st July’09) when I came for upgrading the model than I would have never thought of canceling my booking with Sanjay Hyundai.

For Hyundai motor I am still their proud customer and had no intention to cancel my booking with Sanjay Hyundai.

Also, since I have applied for SBI loan of Rs 3 Lakh on the name of Sanjay Hyundai later the name change to Kudan car Pvt ltd made me lose Rs 1350 toward Stamp paper and Re-processing fee.

Before writing this mail to Hyundai Motor i had personally written a letter to Mr Sunil Christian Partner Sanjay Hyundai but till date had not got any revert from his side.

I wanted to have your personal intervention in the above mentioned case and refund of Rs 3000 which was charged to me unnecessary.(For becoming a customer of Hyundai ?)

Looking for a positive revert or i will be left with no other option but to write a direct mail to Mr H.S Lheem MD Hyundai Motor India

Attached is the Payment Receipt of Sanjay Hyundai, Upgradation Letter form Era to Magna, SBI letter confirming name change to Kundan car, Final Settlement Letter from Sanjay Hyundai, Final settlemet cheque from Sanjay Hyundai


Thanks and Regards

Ankit Choudhary
Ankitchoudhary24@gmail.com
9323179076