1. I purchased MANZA AURA Saffire in Delhi from Techno Automobiles, Rajapuri, Dwarka, Delhi on 25.07.2010 and drove around 350 km as a proud owner of a sedan.
2. All these days, I was not very happy with the cooling being done by the AC, but then I thought that I will get it checked on the first service due after a month.
3. In the evening of 14.08.10 (around 20 days from the purchase of the vehicle), I realized that the AC has become totally ineffective.
4. I took the vehicle to TATA Motors authorised workshop nearest to my house 'A one Motors, 38 Rama Road, New Delhi 110015, in the morning of 17.08.2010 and submitted my grievance under the job slip no. NIL dated 17.08.10
5. After three days the vehicle was returned back to me in the evening of 19.08.10.
6. Under the right to information, I wanted to know the problem as well as the the steps taken to rectify it, but inspite of my sending an email in this regard to the workshop as well as the customer care of tata motors, no one responded.
7. The AC of this car has again stopped working on 06.09.10.
8. It appears that I have purchased mental agony/ headache from TATA Motors.
9. I would like to be know the reason behind this failure of the AC and an assurance from company that it would be thoroughly rectified and would not trouble me in the days to come.
10. If there is some serious problem with the AC of the vehicle, in such case I seek replacement of the car.
8. Kindly guide a suitable action.

VEHICLE REGN NO. DL 9CZ 0640
Regards,
Rohitashwa