Maruti Suzuki India Limited
Plot No. 1, Nelson Mandela Road,
Vasant Kunj,
New Delhi-110070
24 December 2008
Respected Sir,
Sub: MARUTI SWIFT DZIRE (LXI-PETROL) NOT DELIVERED TILL DATE.

This is just to remind you that I am very disappointed because your authorized dealer M/s Jai Krishna Auto Sales Private Limited, Coimbatore (Tamil Nadu) has not delivered me the Swift Dzire within the promised period given by them.
I visited the showroom mentioned above to purchase of Maruti Swift on 14.04.2008, On that day Mr. S.Dharaniraj who is Sales Executive recommended me the newly launched Swift Dzire (Lxi Petrol). He promised at the time of booking that he will surly deliver me the car within 2 weeks. I paid the advance of Rs.25000. While giving receipt he said - ‘I am entering 2-3 months delivery period and this is just a formality’.
After the promised period when I called him, he kept on postponing the dilevery date till September. During the 1 week of October Mr. Mohan who is working as a team manager on the above mentioned showroom , suggested me to take Swift Dzire Vxi. I know that they have sold my booked car at a very good premium.

I also reported this issue to them via the e-mail. I also received some phone and e-mail reply from the showroom that it will deliver my car shortly. But its being long time I have not received any call from your showroom. I again contacted your sales executive Mr. Dharani and he again promised to give a car by 25-10-08. But he was not true to his words. Finally on 30-10-2008, I requested him to deliver the Car on 22-11-2008. But still no response from their end.

Now today I received call and they are saying me that they can’t deliver me booked car and asking me to take car which is a Dzire white colour.
Till date there is no allotment letter or any correspondence from your dealer.

Now issues are;
1. He shouldn’t have promised me a car on 30-04-2008 when he couldn’t deliver it.

2. As I have paid an advance, and he is not able to deliver the car, it is interest loss and during Apr 2008 and the car cost was Rs.463000 and now it is Rs.491000/ which is nearly 30000/- extra, why I should bear the increased cost of the car.

To resolve my problem I requested you to immediately arrange to deliver as per your dealers’ promise. Whilst reserving my right to claim against you and your dealer for deficiency in service, wrong commitment, breach of trust, harassment, Mental agony, disappointment, and inconvenience caused by your sales executive.
I look forward to hearing from you and to a resolution of this problem. I will wait for next 15 days before arranging for the matter to be corrected by a third party at your cost or seeking help from Consumer Court.
Yours sincerely
[Senthil Kumar.V]