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Delay in delivery of Maruti Dzire

This is a discussion on Delay in delivery of Maruti Dzire within the Car forums, part of the Four Wheeler category; Maruti Suzuki India Limited Plot No. 1, Nelson Mandela Road, Vasant Kunj, New Delhi-110070 24 December 2008 Respected Sir, Sub: ...

  1. #1
    Unregistered Guest

    Unhappy Delay in delivery of Maruti Dzire

    Maruti Suzuki India Limited
    Plot No. 1, Nelson Mandela Road,
    Vasant Kunj,
    New Delhi-110070
    24 December 2008
    Respected Sir,
    Sub: MARUTI SWIFT DZIRE (LXI-PETROL) NOT DELIVERED TILL DATE.

    This is just to remind you that I am very disappointed because your authorized dealer M/s Jai Krishna Auto Sales Private Limited, Coimbatore (Tamil Nadu) has not delivered me the Swift Dzire within the promised period given by them.
    I visited the showroom mentioned above to purchase of Maruti Swift on 14.04.2008, On that day Mr. S.Dharaniraj who is Sales Executive recommended me the newly launched Swift Dzire (Lxi Petrol). He promised at the time of booking that he will surly deliver me the car within 2 weeks. I paid the advance of Rs.25000. While giving receipt he said - ‘I am entering 2-3 months delivery period and this is just a formality’.
    After the promised period when I called him, he kept on postponing the dilevery date till September. During the 1 week of October Mr. Mohan who is working as a team manager on the above mentioned showroom , suggested me to take Swift Dzire Vxi. I know that they have sold my booked car at a very good premium.

    I also reported this issue to them via the e-mail. I also received some phone and e-mail reply from the showroom that it will deliver my car shortly. But its being long time I have not received any call from your showroom. I again contacted your sales executive Mr. Dharani and he again promised to give a car by 25-10-08. But he was not true to his words. Finally on 30-10-2008, I requested him to deliver the Car on 22-11-2008. But still no response from their end.

    Now today I received call and they are saying me that they can’t deliver me booked car and asking me to take car which is a Dzire white colour.
    Till date there is no allotment letter or any correspondence from your dealer.

    Now issues are;
    1. He shouldn’t have promised me a car on 30-04-2008 when he couldn’t deliver it.

    2. As I have paid an advance, and he is not able to deliver the car, it is interest loss and during Apr 2008 and the car cost was Rs.463000 and now it is Rs.491000/ which is nearly 30000/- extra, why I should bear the increased cost of the car.

    To resolve my problem I requested you to immediately arrange to deliver as per your dealers’ promise. Whilst reserving my right to claim against you and your dealer for deficiency in service, wrong commitment, breach of trust, harassment, Mental agony, disappointment, and inconvenience caused by your sales executive.
    I look forward to hearing from you and to a resolution of this problem. I will wait for next 15 days before arranging for the matter to be corrected by a third party at your cost or seeking help from Consumer Court.
    Yours sincerely
    [Senthil Kumar.V]

  2. #2
    M.C.Chaube Guest

    Default Delay in delivery of Maruti Dzire

    To,
    Maruti Suzuki India Limited
    Plot No. 1, Nelson Mandela Road,
    Vasant Kunj,
    New Delhi-110070
    24 December 2008


    Sub: MARUTI SWIFT DZIRE (VXI-PETROL) NOT DELIVERED booked on 8th Dec 2009 with Rohan Motors Noida

    Promises made by Rohan Motors, Noida that Car will be delivered in 3 months have gone in dustbin due to Maruti's delivery and customer care processes. How ISO certification is maintained can be any body's guess?.

    To resolve my problem, I request you to immediately arrange the delivery as per your dealers’ (Rohan Motors Noida) promise . Without prejudice to reserving my right to claim against you and your dealer for deficiency in service, wrong commitment, breach of trust, harassment, Mental agony, and inconvenience caused.



    M.C. Chaube

  3. #3
    softdina is offline Junior Member
    Join Date
    Jul 2011
    Posts
    1

    Default Delay in delivery of Maruti Dzire LDi

    To,
    Maruti Suzuki India Limited
    Plot No. 1, Nelson Mandela Road,
    Vasant Kunj,
    New Delhi-110070
    28 July 2011


    Sub: MARUTI SWIFT DZIRE (LDI) NOT DELIVERED booked on 6th June 2011 with Eastern Motors Imphal

    Promises made by Eastern Motors, Imphal that Car will be delivered in 12 days have gone in dustbin due to Maruti's system maintenence and other processes.

    I laways dial them to remind my booking.. still they cant deliver me the car. today they told me to deliver last week of Agust again.



    Dinamani

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