Complaint Against Maruti Suzuki & dealer
This is a discussion on Complaint Against Maruti Suzuki & dealer within the Car forums, part of the Four Wheeler category; To, The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head, Maruti Suzuki India Limited Date- 25-06-2010 Sir/Madam, Sub- Complaint ...
- 06-25-2010, 06:16 PM #firstname.lastname@example.org Guest
Complaint Against Maruti Suzuki & dealer
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited
Sub- Complaint against Maruti SUZUKI and Dealer (Case Ref. No.- 4844490519)
I had booked a car- Maruti Swift Dzire (Silky Silver VXI) on 18-03-2010 (Receipt No.- 4637, Allot No.- 0895-D-L00766, Cheque No- 005401, Union Bank of India, Pahargang, Rs25000/-). I was promised to deliver the car within 2 months of booking. The loan of Rs 2.5 lakhs was sanctioned by 27 May,2010 (Can be verified from HDFC bank associated with Competent Lajpat Nagar). We were promised to get the delivery on 29 May. We visited the showroom and the Manager Mr MM Joshi informed that they do not have any stock still we need to wait for 2-3 months.
The loan is valid for 1 month and they were asking to wait for another 2 months or cancel the booking (costumer harassment started right from here). After constantly requesting he agreed to deliver the car in between 6-10 june. He gave the case to Mr Pawan ass. Manager (Mob no- 9811478982) who asked us to complete the formalities (payment draft and other papers) on priority.
Since 6th June I have been constantly following up with Mr Pawan to get the delivery, every time I call, I have to hear –Sir sorry we don’t have the stock, we have sent your car demand to maruti etc. He always tries to avoid/ignore our call and most of the times says that “I will call back in 10 minutes”, and never calls back. Nobody in Competent is giving me present status of my booking, the behaviour of the staff is very ignorant, harsh and pathetic. They simply say if you can’t wait you can cancel the booking (Very harshly and filled with attitude). We have landed in a situation of begging for our car rather purchasing (Matter of shame for Maruti).
We had a telephonic conversation with Mr MM Joshi, Manager competent lajpat nagar on 22-06-2010 and he informed us that Maruti Suzuki India is close for a week due to records maintenance and there will be no delivery of vehicles from 21-06-2010 to 27-06-2010.
I made a general telephonic enquiry (Dated- 24-06-2010 sales executive Mr. Dinesh) at competent Lajpat nagar to buy a new car and they assured me that on priority they can deliver the vehicle within 2 months from the date of booking. All this clearly shows that Maruti is also encouraging black marketing along with the dealers and taking undue advantage of the reliability of the name MARUTI by creating market monopoly.
There has been an increase of road tax in early june2010 and there are news of further increment of the cars prices from july, 2010 onwards.
I request you to kindly answer me on the following points:-
1) I request you to kindly clarify whether Maruti can fulfil my demand of the said car. If yes please specify the date till when, If no let me know so that I can cancel my booking.
2) Why Maruti is involving dealers to take booking which encourages black marketing (which is maximum during marriage season). Why there is no centralized system of booking from Maruti to have a transparency.
3) Why should the costumers bear the increment in prices in the delay period so called waiting caused by either the dealers or by the company or by the combined strategy of both?
4) I want to know the authenticity of the statement of Mr MM Sharma- “Maruti Suzuki India is close for a week due to records maintenance and there will be no delivery of vehicles from 21-06-2010 to 27-06-2010”.
E-mails regarding this matter was also sent to - email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com,
firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com,
firstname.lastname@example.org on 19 june,2010 but all remained unattended till date.
Being a Maruti costumer from past 12 years I was having a faith which is now all shattered as I feel that Maruti is fluttering on its sales figures of May 2010 and are now least concern on costumer relationship and satisfaction.
MY DESIRE TO OWN A DZIRE HAS REALLY BECOME UNDESIRABLE!!!
Expecting an explanation and a spontaneous & strict action against the defaulters.
All time Maruti Costumer care Complaint No- 4844490519 dated- 25-06-2010, Name of the associate- Mr Sharad.
Deepak Mital/ Puneet Mital
224 Dayanand Vihar, Vikas Marg, Delhi 92
- 07-11-2010, 11:34 PM #2Junior Member
- Join Date
- Jul 2010
This is to inform you that I Bijan chakraborty working in SAIL CMO posted at Siliguri booked a MARUTI WAGON R VXI from SILIGURI BEEKAY AUTO PVT. LTD. on 31.05.2010, vide Customer ID No. 1104077849 with an advance of Rs. 5000 Receipt No.RCE10000952. On that day they told me that I will get the car after 35 days. On that basis I applied for a Car Loan from my Company (SAIL), as per the terms and condition of that loan I have to purchase the car within 30 days from the date of sanction otherwise that will be taken back with 18% interest. The loan has already been sanctioned on 17th June '10 but on 30.06.2010 the dealer informed me that the car will be despatched by 25th August '10 which will create a big problem for me. Still I requested my company to extend the date, they made it to 5th August '10. But if you will not give the delivery within that stipulated time then I have to pay back that loan amount along with 18% interest.
So I am requesting to deliver the car within 5th August and help me out of this problem.
Mob- 09434328650, 0353-2514081 (O), 0353-2641637 (R)
e-mail id- email@example.com
- 07-12-2010, 10:04 PM #3gurashish27 Guest
complaint about my swift dzire
The Regional head, Customer Regional manager,
Maruti Suzuki India ltd.
Dear Sir/ Madam,
Sub- Complaint about my swift dzire
This is to inform that my swift dzire is creating trouble . I complait at every service for the suspention, stearing & brakes as these things are not working properly. As suspension is making noise which leads to unbalancing of our car. Stearing is too hard to drive as compared to other cars. I am also facing problem regarding brakes part as it is also not working properly after the service has been done.
133 B shastri nagar,model town,Ludhiana(Punjab)
- 07-24-2010, 10:41 AM #4rajesh jaiswal Guest
unsatisfied by booking swift vdi with ABS
Respected sir myself rajesh rameshlal jaiswal working in wipro had book swift VDI with ABS BS IV(pearl metalic arctic white) in corporate plan on 24/05/2010 my weating period was of 60days as its last day of my weating still i dint get my car nor i know the status so i m very unsatisfied with this isssue and thinking to canceled my booking.
Order inv no.:-SOB10000479
Customer iD no.:-i1040025340
Dealer name:-seva automotive pvt .ltd nashik
- 08-04-2010, 03:01 PM #5Unregistered Guest
delay in delivery
I had booked a car on 30 of june. the car was RITZ ZXI. The dealres commited the delivery on last week of july,its august now and they are refucing to deliver and asking another month atleast for that. Many other ZXi of RITZ are already deliver by them to others within the same time line and during the same period of time.
- 08-20-2010, 10:04 PM #6Unregistered Guest
complaint against suzuki gs150r bike.
The Regional head, Customer Regional manager,
Maruti Suzuki India ltd.
Dear Sir/ Madam,
I have purchased a bike suzuki gs150r on loan from vasai,mumbai.
i gt the delivery on 17th aug,2010,
the very next day the chain of bike broke and 2 days later petrol was not passing in the bike,
this brings a negative image to the customers aginst suzuki company,
we are middle class people,
i want replacement against this defective piece.
Sunny S Peter,
- 08-21-2010, 12:03 PM #7Aboobacker@mmdi.in Guest
False commitment by ABT
I had been cheated by Maruti dealer called ABT Maruti at Calicut by collecting the fund and denying the vehicle delivery on the committed date.Even today they dont give clue on delivery.I have transferred the amount to ABT account and they dont commit any date for the delivery and they are silent on on mails.
I expect some suitable action to be taken to make the delivery happen in August along with the compensation for decieving me.
Macromedia Digital Imaging Pvt.Ltd
- 12-22-2010, 01:28 PM #8Unregistered Guest
Car starting issue and sensor problme and worst service
purchased a swift from fair deals Noida on 21st september 2010 and it run 2015 KM only till date. It had a starting issue and accelerate is not working. When i reach the service centre of fair they told that it has problem in sensor and they have cleaned it and now it ok. just after 2 km drive the problem occured agian and they told that they will change sensor and please come after one week as they do not have it right now in the service centre and they do not have space to keep my vehicle for one week. yesterday on 20th dec after week when i was on the way the problme occurred again and reached the service centre by toeing my vehicle which cost me 900 rs . I dont no y i have purchased this car as i m not using it from last 10 days. after spending so much i think its wastage . This is worst kind of service i m receiving. Even today my vehicle is in workshop at jhilmil , shahadra .Well if i dont receive the solution to my problme then in next 2 days i will go to consumer court. HOW CAN YOU HAVE SUCH MECHANICS WHICH RECTIFY A PROBLME AND IT GOES DOWN AFTER 2 KM SAME DAY. My contact number is 9990571231. my car registration number is DL 5C 7907 .
- 12-30-2010, 11:28 AM #9Anishram Guest
THREE MONTHS AND STILL WAITING FOR REGISTRATION from T R SAHWNEY
This is in regards with registration of my new Wagon R that I had purchased on 19th of October 2010.
I had purchased a new Wagon R from T.R Sahwney Pvt Ltd Sahibabad,Near Bikanerwala,Ghaziabad,U.P
Initially they had given me a temporary registration for one month,but from the date of expiry of the same till date i.e 30 Dec. 10.I have not yet received my Registration book.After repeated contacts with the concerned person Mr.Amit Kapoor from T.R Sahwney and crossing many deadlines,I could not yet get a positive response from them.
I had personally gone to RT office in Ghaziabad for the enquiry of same,but I could find the person deputed from Maruti,Mr.Varun Dogra was not properly executing his duty there.
All together I am really having a harrowing time with the attitude show by the Maruti Employees at T.R Sahwney in reciprocating to my problems.
Please make some necessary actions to finalise the issue.
I also have registered a complaint with MARUTI India in which my complaint number is 7440415521
With kind Regards,
- 01-22-2011, 11:56 AM #10Unregistered Guest
URGENT Action required - Please Help else I need to complaint in Consumer Forum
Maruti Suzuki Ltd.India,
Subject: Complaint against services Rukmani Motors (Maruti Dealer), Indore.
I would like to inform you regarding delivery of poor Maruti Services and miss behavior by your autorized dealer Rukmani Motors,Indore and in favour of this some strong reasons are as under find them and do need full to sort the problems of a customer, I have purchased a new car model Ritz vxi (color-chocolate) from Rukmani Motors,Indore Showroom registration no of my car is MP.09 CH 7029 engine no is D13A1462924 chassis no MA3FDEB1S00206880 purchase date 18.11.2010 and I am dissatisfied with the services provided by Maruti Suzuki autorized Dealer and representatives of specially after sales.
I regret to say but this is cheating with a genuine customer who comes at your showroom and invest his valuable money based on your reputation my complaints in my new car is as under:-
1) Dent on opposite side of driver
2) Less average
3) Teflon coating is not done properly.
4) Central locking is not working properly.
5) Front glass is blind and have scratches on it.
6) Head light is very dim.
7) Sun film not fitted properly.
8) Ist servicing not done properly.
No work is done like a reputed firm by your employes and no of times regarding all these matters i've contacted to Mr.Amol (Maruti Dealer - RUkmani Motors, Indore (MP)) but there is no response given to me by him also when I've discussed thse matters with Miss Priti Mehandidatta she force me to put a mail and challenged me to do as I can and.same words used by Mr. Nilesh Somani. These employees have also threatened to me and my family members to be ready to face anything wrong if we go againt Rukmani Motors, Indore.
Please do need full in this matter and put help to a customer who is in need and proove Maruti Suzuki is the no one brand name in customer help and after sales services in India and for services till the satisfaction.
Looking forward your quick action on this as this is my second level of escalation to Maruti Suzuki India and even if I dont get positive response/action from Maruti end then I will have to ask Consumer Forum and Media's Help as well.
I am also putting this complaints on web portal for your visibility and your information.
Thanks and Regards,
Krishna Kumar Parashar
- 02-01-2011, 12:04 PM #11Unregistered Guest
last 2 year is use the maruthi swift i am in vellore. here given service form ganesh cars pvt.ltd. they are not give full service my cars and also they are not response for my complaint. past two days before i use the ganesh cars service they are not give full service for my car.
this cash memo no.BC 10011026 DATE: 25.01.2011..
Blower Cleaning charge Rs.350.00
others - wiring harness Rs.225.00
this is my car no.tn23 AE 6810. Maruthi swift vxi.
pl repay to me as soon as.
- 04-07-2011, 08:11 PM #12Unregistered Guest
Complaint against Magic Auto Pvt. Ltd, Sector-13, Dwarka
I purchased a Alto Lxi car from Magic Auto Pvt. Ltd, Sector-13, Dwarka in December 2010. I have all the documents including the payment receipt. Now when I am asking for the Registration Certificate (RC), they are making excuses and demanding more money.
This is totally disgusting...Now I am going to take some action against them.
Maruti should take some action against their dealers to avoid such incidence.
- 04-08-2011, 11:48 AM #13Unregistered Guest
poor spares availability
I RJ naidu is owner of swift dzire vdi registration no GA07c 3818
had deposited my vehicle to your Margao/ Goa based chogule service centre on 28 Mar 2011 and is pending for replacement of silencer since
on 06 Apr 2011 your kind staff had informed me that my silencer part has came but "muffler" is expected to come by 08 Apr 11.
today on contacting them i came to know that the required part has came but is still lying in truck and expected to reach by afternoon only
then i may get my vehicle by 09 Apr evening.
being a Indian origin car if i need to wait for mere "silencer" more than 10 days its not customer satisfactory
i am really in afraid that if there comes any of serious faults can be sought by u or not or with how much lead time to the satisfaction of the customer.
my contact no. is 9421153026
expecting a positive feed back
Email ID firstname.lastname@example.org
- 04-25-2011, 06:54 PM #14Unregistered Guest
complaint against maruti authorise service centre Fair Deal,Sec-10,Noida
I got my servicing done for my Wagon R“LXI” (Reg.No. DL5CD4455, Chassis No. 552735) from fair deal Pvt.Ltd. D-393, sector-10 Noida on 04th Apr’11 Job card No.JC11000057.
The Service-executive take test drive of my car and told to me that the suspension and clutch plate need for service. After doing service he told me to come after 1000 Km run to check-up. So I pad 14000/-.
I check in my car that both front tyres damage (they go tear out due to toe-out) with in 12 days, And after this concern as I approach to same person he suggest for wheel alignment after 12 days of before service. As per my concern this activity should be done at time of suspension work and by their negligence I had paid with this big loss.
I seriously doubt the credibility of Fair Deal Pvt.Ltd. D-393, sector-10 Noida after similar complaints from my relatives also. I hope for a quick response from Fair Deal Pvt. Ltd., Sector -10 Noida (U.P.)
So, Can someone help me better to look after regarding my problem and compensation against this blunder negligence, so we can trust on the faithfulness of FAIR DEAL SERVICES in future?
Section Manager Production
Motherson sumi systems Ltd.
- 06-16-2011, 08:51 PM #15Mohamed Dhasthahir Guest
Complaint Regarding Offer.
I have purchased the Maruti Estilo from Solamalai Maruti Pvt.,Ltd., Uthangudi,Madurai.(Tamil Nadu).
at 04-03-2011 and Booked at 28-02-2011 with the ReeBok OfferBy the name N.Mohamed Dhasthir. Still we don't receive any things regarding your offer.The dealer concern has not given a proper responsible regarding our quires. As soon as possibe arrange it.
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