Originally Posted by bachlaus

I have applied for car loan at HDFC bank last week and they told me my application is pre-approved and I can get the loan in 3 days. I already have a salaried account with the bank along with a credit card.

No documents have been collected from my side except PAN Card and a photograph and till now my application has not been approved and its under processing and whenever I call their customer care, they give me the response, "its under processing, please wait". Everytime they promise to arrange a call back with relationship manager to address this issue but no one ever care to call me back. I contacted Grievance office, Mumbai and they gave me the contact number of person who is responsible for my application. When I talked to him, he told me my application is under processing because address verification is not completed yet. I would like to ask at this point Isnt it sufficient enough that I have salary account with bank and I am active HDFC platanium Credit card user to prove that my address verification has already been done and still if they want to do it then they should understand that no one is available during day time at home. A person came for verification and he gave the report that house was closed, obviously it will be closed on weekdays, I conveyed the same message to verification guy and he still gave this report causing unnecessary trouble and incovienence to me. All this drama resulted into delay and my application is still not approved. In crisp, bank do not care for their customers at all and I would sincerely recommend do not indulge with any kind of services with the HDFC bank in future. I am planning to cancel all my accounts with the bank. I was in US for 4 years and if such irresponsible and poor customer service was happened in US, I would have sued them.

This is the most horrible experience that I had with HDFC bank, they made false promises which they cant stick upto and dont give reasonable answer when someone tries to contact them. I dont understand what verification they are doing when I didnt even submitted any document to them and I already have a salary account with them along with credit card.


Due to their poor customer service, I am unable to get the delivery of my car. I would have applied to SBI or any other nationalized bank and avail lower intrest rate if waiting time was not the constraint with me.
I urge for immediate action needs to be taken against my application and all those people who caused this unnecessary delay.
Manish B

Dear customer,

We would require a few additional details to look into your complaint. We request you to write to talktous@hdfcbank.com with your loan application reference number ,your complete address and complaint reference number TTU000345821072011. We will look into this and respond with an update on your application status.

Regards, Customer Assistance, HDFC Bank