Hi,

This is Sudheer Samanthula, i have taken a car loan with fullerton india my loan A/c # is 175220600000700,and the EMI is 11,440 from ameerpet branch, Hyderabad in october and while taking the loan i have given them ECS from my ICICI bank account and also given my cheques for ECS, the ECS should hit my bank account on 5th of every month. Bu the problem is that they have decucted the ECS for the first month and after that they are not deducting the money thru ECS and after 10th of everymonth they are asking me to come and pay the money in the branch or the executive will come and collect the money, but for me i will be always travelling so i would not be available to pay or give the money to the executive except the ECS, and later on they are saying that i have to pay fine for not paying the money on time.My concern is i when i have given the ECS its their responsibility to take the money thru ECS whcih they are not doing, i called up the customer service and the branch manager as well but there was no proper response from them, again i called up the customer service and they said they would get back to me but till now there's no call from them. i am worried that my credit rating would go down if the same thing happens, which i dont want to happen, My request is to take the necessary action against the concern department in the bank and do the needful.

Thanks and Regards
Sudheer Samanthula
09885428142