Originally Posted by minal.karanjule

Myelf Minal Karanjule taken Car Loan no 12239464 in Dec 2007 from Hdfc Bank Mumbai to buy a Maruti Swift Car.Now ia m at Pune working in IT company I am paying my emi regularly only for my Oct 2010 ..
as of ow My November n December months EMI are pending.
But i already informed HDFC Bank people that i am waiting for Insurance company's claim ..which i will get within 5-6days more .already taken settlement for whole loan's forthclosure in 2,45,000/- ..so now why recovery people harrassing me.??
By calling n using abusine languages ..why they are visiting my parrents place at mumbai???
whether i told them i am working at Pune..i need more 5-6 days more to get insurance claim
so whatz d problem if i forthclose my car loan at that time..stop harrassing first otherwise this time i will take serious legal action too..

Dear Customer,

At the outset, please accept our apologies for the language and behaviour of our representatives. We would like to assure you that the bank trains all its employees to be polite with customers, and neither encourages or tolerates such behaviour.

We want to stress that your concerns are important to us. Request you to write to talktous@hdfcbank.com with your loan account number, contact number, complete complaint details and the reference id TTU00148722122010. Once we receive this information our bank representative will look into your issue.

Regards, Customer Assistance, HDFC Bank