Hi Sir/Ma'am,

Just 3 weeks ago i got a car loan from hdfc bank. I was very happy that i am getting loan from one of the good banks of India. The telecaller executive (Madhvi) committed to me that 11% rate of interest will be charged on the loan amount. Executive (Ramesh) came to my home to collect the chques. I again confirmed from him that rate of interest is 11%. He told me that EMI is 7112 according to 11%. I signed all the documents because I trusted him and bank. I didn't calculate the rate of interest. But When I got to know that the rate of interest charged is 11.01% then I complained about it to the bank. I know .01 % is not a very big difference but wrong committment means wrong committment. My Complaint No. is 169070660. I got a call from the bank regarding the same from Mr. Piyush and later from Mr. Ashish. Mr Ashish told me that .01% is not a big difference and we can't do anything. Just do whatever you can do.

I was not in the mood to do anything severe regarding this case because difference was of .01% only. But now I will post it to every forum and I will escalate it to the consumer court also.

Please advice and suggest about the worst which can I do in this case.


Rgds,
Vipin Gupta
9810607281
LAN No - 16576408

I have taken a car loan of 7 lakhs from HDFC Bank. Initially the sales person told me that an amount of 4195 would be deducted from the 7 lakhs as processing fee and stamp duty and remaining amount would be sent to the car dealer.
Later I insisted that the whole amount of 7 lakhs be sent accross to the car dealer and I paid the amount of 4195 seperately by cheque.

To my horror, at the time of delivery the dealer told me that I have to pay the outstanding amount of 4195 and only then they would release the car. When I contacted the HDFC sales person, she said that there had been a slight goof up and she would refund the 4195 back into my account to which I agreed and paid the dealer in cash and got my car.

It has now been more than 2 months and still I am only following up with them to no avail. They keep promising that they will act on this on priority but yet nothing.

Now after all this unprofessional approach from their end, I am wondering whether I did the right thing by taking a loan from HDFC bank.

Regards,
9821160532

Originally Posted by Unregistered

I have taken a car loan of 7 lakhs from HDFC Bank. Initially the sales person told me that an amount of 4195 would be deducted from the 7 lakhs as processing fee and stamp duty and remaining amount would be sent to the car dealer.
Later I insisted that the whole amount of 7 lakhs be sent accross to the car dealer and I paid the amount of 4195 seperately by cheque.

To my horror, at the time of delivery the dealer told me that I have to pay the outstanding amount of 4195 and only then they would release the car. When I contacted the HDFC sales person, she said that there had been a slight goof up and she would refund the 4195 back into my account to which I agreed and paid the dealer in cash and got my car.

It has now been more than 2 months and still I am only following up with them to no avail. They keep promising that they will act on this on priority but yet nothing.

Now after all this unprofessional approach from their end, I am wondering whether I did the right thing by taking a loan from HDFC bank.

Regards,
9821160532

Dear customer,

We request you to write to talktous@hdfcbank.com with your loan account number and the reference id TTU000311713052011, so we can follow-up on this matter at our end. A bank representative shall contact you with an update once we receive your mail.

Regards, Customer Assistance, HDFC Bank