Hi,

This is Harshal Arun Chougule. I am writing with reference to HDFC bank Car loan A/c# 16460393.

This Car Loan Amount was disbursed on 22nd April 2010 to the dealer "Pashankar Auto Wheels Pvt. Ltd. Pune". However during the time of delivary the dealer informed me that they cannot delivar the vehicle as the Bank has instructed them to do so.
The reason provided was as follows:
The bank dealer had not provided details of discount in the proforma invoice submitted to the bank.
Hence the bank disbursed an amount more that the Ex showroom price of the car.
However its been about 8 days but the bank or the dealer no one is providing me a wriiten confirmation that the delivary has been stopped. Neither the bank is providing me any instructions on how to progress further on this issue.

I have already invested around Rs. 48000/- to the dealer and the dealer is not even allowing me to cancel the booking. The loan has already been disbursed and I am being billed for its interest.

In all ways I am losing my money for a car which is no where owned by me.

Kindly help me.

Regards,
Harshal
Ph: 09370060201

Originally Posted by harshal.chougule

Hi,

This is Harshal Arun Chougule. I am writing with reference to HDFC bank Car loan A/c# 16460393.

This Car Loan Amount was disbursed on 22nd April 2010 to the dealer "Pashankar Auto Wheels Pvt. Ltd. Pune". However during the time of delivary the dealer informed me that they cannot delivar the vehicle as the Bank has instructed them to do so.
The reason provided was as follows:
The bank dealer had not provided details of discount in the proforma invoice submitted to the bank.
Hence the bank disbursed an amount more that the Ex showroom price of the car.
However its been about 8 days but the bank or the dealer no one is providing me a wriiten confirmation that the delivary has been stopped. Neither the bank is providing me any instructions on how to progress further on this issue.

I have already invested around Rs. 48000/- to the dealer and the dealer is not even allowing me to cancel the booking. The loan has already been disbursed and I am being billed for its interest.

In all ways I am losing my money for a car which is no where owned by me.

Kindly help me.

Regards,
Harshal
Ph: 09370060201

Dear Mr Chougule,

We are extremely sorry for the inconvenience you have had to face – we would like to help you resolve this situation quickly. Request you to write to us at talktous@hdfcbank.com with the details of your loan account number, the full name and address of your car dealership and your contact details. Please also mention the complaint id TTU00031408052010 in the subject line of your email.

Once we have investigated the matter, a bank representative will contact you about the way forward.

Regards, Customer Assistance, HDFC Bank

Dear HDFC Bank,

If you would have had read the above complaint properly then you would have seen the Loan account number, dealer name and city, and also my contact phone number in the complaint body itself.

That shows how concerned this bank is.