Dear Sir,

I had been toiling to put my points across to M/s.ICICI - HFC w.r.t. getting back my original sale deed. Kindly suggest how do we resolve this issue.

Brief backgound of what went till date:
HTL Taken in 2002. Pre-closed in 2008. Unable to get a firm response from the bank till Dec'09....

After making lots of hue and cry, i was paraded like a show case material/training piece, b/n one officer to the other without a firm resolution to my satisfaction, till date. In the process, each of the new officers have taken their own cool timelines to come back. A very shabby way of handling an irate customer!....In the process, no one is worried about building bank's image. Its utter rotten attitude, which i could realise very late!!...Bank behaves typically as if its doing a favour to me!....The funniest thing is that i haven't got a single written reply from the bank for all my registered posts with acknowledgement dues.

Though several people(even till date i never knew their levels, designations, addresses etc.,) used spoke to me, none of them have answered my following questionnaries:
1.ICICI to give me escalation matrix with clear title of the concerned authorised personnels in the bank for me to escalate, transparently.
2. ICICI to give an uncoditional appology letter in writing.
3. ICICI to return back immdtly my last paid amount (for pre-closing the loan) and take it back from me as and when the bank finds my original sale deed.
4. ICICI to pay me a compensation for the damages caused till date (i.e.) loss of time, mental trauma etc., a min. of Rs.3.00 L.
5. ICICI to assure me that there will be a firm revert/fullstop to whole of these requests in a week's time and it can not be going on for ever like this.
6. ICICI to come back on the probable date of giving my original Sale Deed..
7. ICICI to give letters with letters signed by propoer names, designations, titles etc., and not give a blind letters w/o any such details.
8. ICICI to share the details of potential buyers to enable me to make a sale at my desired rate.

Instead nailing the issue with firm actions, they were only trying to convince me that they will come back, come back, come back - but to no where. You will be surprised to note that even "ICICI Grievance Policy" very clearly states that "for escalation, a customer can ask for details of escalation matrix", which is not yet shared to me till date?!.

May be that i am a small customer, bank is taking it light;But definitely bank must keep in mind that its image takes a dent at the end of the day!.

I am not able to digest the fact that there is not a single responsible soul who dares to take an aggressive and customer friendly call, by sitting with the customer face to face on a negotiation table. The basic gene of arrogance, non-responsive, delay tactics, mis-trust and mis-lead, needs a complete turn around from your bank.

What i fail to understand from the bank is that, they are not able to sympathise with their own client, when the client had been grinning under severe pain caused by the un-wanted/un-necessary poking of the bank by themselves.

Expections:
1. To get a 100% satisfaction on the issues raised by me above immediately without any delay - Actually the silence on the part of the bank for not reverting to me on the queries itself is like adding salt to the wound...adding more of agony & trauma, and
2. Expect the bank to be with me / hand hold me on the long run (in future too) if some thing crops up till i enjoy this property

For your quick understanding - I am attaching some of my communications to the bank, in this regard and i await their reply:


Trust to the best of my abilities i could explain the kind of pains that i had underwent/undergoing with ICICI HFC and look forward to your kind revert on the matter at the earliest.

Thanking you.

Regards,
C.S.Vel.
Chennai - 6
044-30352710

Hello,

We have gone through your complaint and suggest you to send a written notice to the CMD of ICICI bank via registered post ( keep on copy with you, this may help if you need to knock the consumer forum ), mention all the date-wise details in it, and ask them for the solution within the mentioned time in the notice, wait for their response and revert us back.

Visit: Notice before filing consumer complaint for notice reference.

Address:
ICICI Bank
ICICI Bank Ltd.
ICICI Bank Towers
Bandra-Kurla Complex
Bandra (E) Mumbai-400051.

Hope this may solve your problem

Dear Shakthi,

We understand that all your concerns were addressed through our various e-mail communications.
Further, the documents have been recreated and our Senior Officials have contacted you in this regard.

Regards,
ICICI Customer Service Team.

Originally Posted by shakthi

Dear Sir,

I had been toiling to put my points across to M/s.ICICI - HFC w.r.t. getting back my original sale deed. Kindly suggest how do we resolve this issue.

Brief backgound of what went till date:
HTL Taken in 2002. Pre-closed in 2008. Unable to get a firm response from the bank till Dec'09....

After making lots of hue and cry, i was paraded like a show case material/training piece, b/n one officer to the other without a firm resolution to my satisfaction, till date. In the process, each of the new officers have taken their own cool timelines to come back. A very shabby way of handling an irate customer!....In the process, no one is worried about building bank's image. Its utter rotten attitude, which i could realise very late!!...Bank behaves typically as if its doing a favour to me!....The funniest thing is that i haven't got a single written reply from the bank for all my registered posts with acknowledgement dues.

Though several people(even till date i never knew their levels, designations, addresses etc.,) used spoke to me, none of them have answered my following questionnaries:
1.ICICI to give me escalation matrix with clear title of the concerned authorised personnels in the bank for me to escalate, transparently.
2. ICICI to give an uncoditional appology letter in writing.
3. ICICI to return back immdtly my last paid amount (for pre-closing the loan) and take it back from me as and when the bank finds my original sale deed.
4. ICICI to pay me a compensation for the damages caused till date (i.e.) loss of time, mental trauma etc., a min. of Rs.3.00 L.
5. ICICI to assure me that there will be a firm revert/fullstop to whole of these requests in a week's time and it can not be going on for ever like this.
6. ICICI to come back on the probable date of giving my original Sale Deed..
7. ICICI to give letters with letters signed by propoer names, designations, titles etc., and not give a blind letters w/o any such details.
8. ICICI to share the details of potential buyers to enable me to make a sale at my desired rate.

Instead nailing the issue with firm actions, they were only trying to convince me that they will come back, come back, come back - but to no where. You will be surprised to note that even "ICICI Grievance Policy" very clearly states that "for escalation, a customer can ask for details of escalation matrix", which is not yet shared to me till date?!.

May be that i am a small customer, bank is taking it light;But definitely bank must keep in mind that its image takes a dent at the end of the day!.

I am not able to digest the fact that there is not a single responsible soul who dares to take an aggressive and customer friendly call, by sitting with the customer face to face on a negotiation table. The basic gene of arrogance, non-responsive, delay tactics, mis-trust and mis-lead, needs a complete turn around from your bank.

What i fail to understand from the bank is that, they are not able to sympathise with their own client, when the client had been grinning under severe pain caused by the un-wanted/un-necessary poking of the bank by themselves.

Expections:
1. To get a 100% satisfaction on the issues raised by me above immediately without any delay - Actually the silence on the part of the bank for not reverting to me on the queries itself is like adding salt to the wound...adding more of agony & trauma, and
2. Expect the bank to be with me / hand hold me on the long run (in future too) if some thing crops up till i enjoy this property

For your quick understanding - I am attaching some of my communications to the bank, in this regard and i await their reply:


Trust to the best of my abilities i could explain the kind of pains that i had underwent/undergoing with ICICI HFC and look forward to your kind revert on the matter at the earliest.

Thanking you.

Regards,
C.S.Vel.
DGM - Enterprise Broadband
Reliance Communications Ltd.
Reliance House, 3rd Floor,
No.6, Haddows Road, Nungambakkam,
Chennai - 6
shakthic@yahoo.co.in
044-30352710 / 93806-80297.

Originally Posted by shakthi

Dear Sir,

I had been toiling to put my points across to M/s.ICICI - HFC w.r.t. getting back my original sale deed. Kindly suggest how do we resolve this issue.

Brief backgound of what went till date:
HTL Taken in 2002. Pre-closed in 2008. Unable to get a firm response from the bank till Dec'09....

After making lots of hue and cry, i was paraded like a show case material/training piece, b/n one officer to the other without a firm resolution to my satisfaction, till date. In the process, each of the new officers have taken their own cool timelines to come back. A very shabby way of handling an irate customer!....In the process, no one is worried about building bank's image. Its utter rotten attitude, which i could realise very late!!...Bank behaves typically as if its doing a favour to me!....The funniest thing is that i haven't got a single written reply from the bank for all my registered posts with acknowledgement dues.

Though several people(even till date i never knew their levels, designations, addresses etc.,) used spoke to me, none of them have answered my following questionnaries:
1.ICICI to give me escalation matrix with clear title of the concerned authorised personnels in the bank for me to escalate, transparently.
2. ICICI to give an uncoditional appology letter in writing.
3. ICICI to return back immdtly my last paid amount (for pre-closing the loan) and take it back from me as and when the bank finds my original sale deed.
4. ICICI to pay me a compensation for the damages caused till date (i.e.) loss of time, mental trauma etc., a min. of Rs.30.00 L.
5. ICICI to assure me that there will be a firm revert/fullstop to whole of these requests in a week's time and it can not be going on for ever like this.
6. ICICI to come back on the probable date of giving my original Sale Deed..
7. ICICI to give letters with letters signed by propoer names, designations, titles etc., and not give a blind letters w/o any such details.
8. ICICI to share the details of potential buyers to enable me to make a sale at my desired rate.

Instead nailing the issue with firm actions, they were only trying to convince me that they will come back, come back, come back - but to no where. You will be surprised to note that even "ICICI Grievance Policy" very clearly states that "for escalation, a customer can ask for details of escalation matrix", which is not yet shared to me till date?!.

May be that i am a small customer, bank is taking it light;But definitely bank must keep in mind that its image takes a dent at the end of the day!.

I am not able to digest the fact that there is not a single responsible soul who dares to take an aggressive and customer friendly call, by sitting with the customer face to face on a negotiation table. The basic gene of arrogance, non-responsive, delay tactics, mis-trust and mis-lead, needs a complete turn around from your bank.

What i fail to understand from the bank is that, they are not able to sympathise with their own client, when the client had been grinning under severe pain caused by the un-wanted/un-necessary poking of the bank by themselves.

Expections:
1. To get a 100% satisfaction on the issues raised by me above immediately without any delay - Actually the silence on the part of the bank for not reverting to me on the queries itself is like adding salt to the wound...adding more of agony & trauma, and
2. Expect the bank to be with me / hand hold me on the long run (in future too) if some thing crops up till i enjoy this property

For your quick understanding - I am attaching some of my communications to the bank, in this regard and i await their reply:


Trust to the best of my abilities i could explain the kind of pains that i had underwent/undergoing with ICICI HFC and look forward to your kind revert on the matter at the earliest.

Thanking you.

Regards,
C.S.Vel.
DGM - Enterprise Broadband
Reliance Communications Ltd.
Reliance House, 3rd Floor,
No.6, Haddows Road, Nungambakkam,
Chennai - 6
shakthic@yahoo.co.in
044-30352710 begin_of_the_skype_highlighting@@@@@@@@@@@@@@044-30352710@@@@@@end_of_the_skype_highlighting begin_of_the_skype_highlighting@@@@@@@@@@@@@@044-30352710@@@@@@end_of_the_skype_highlighting begin_of_the_skype_highlighting@@@@@@@@@@@@@@044-30352710@@@@@@end_of_the_skype_highlighting / 93806-80297.

Bank is taking advantage of our desperateness, Financial Crisis etc., and also banks heavily on their money & muscle power to scuttle out small customers like me!...Highly autocratic!...They are yet to come to the ground level that no one is above the law of the land!...

This should be an eye opener for future/existing icici customers, country's law makers and watch dogs like RBI etc.,

Look forward to some quick action in my case asap from the relevant authorities!...

Thanking you.

Regards...C.Shakthi
9380680297