Hi,

I am an aggrieved customer of Reliance general insurance . They are making me run from pillar to post and not processing my claim on one pretext or another. And finally today they have informed me that my car got damaged due to my own fault.

I am attaching the conversation with them for your perusal. Kindly get me justice.

regards,

Navedeep Dhull

Dear Mr. Dhull,




We apologize for the delay in our response.


We also apologize for the inconvenience caused to you.


We would like to inform you that, we are unable to cover the damages occurred due to consequential in nature also the feedback has been given to our concerned surveyor.


Meanwhile, please feel free to contact us at our Toll free number 1-800-3002-8282 or 39898282 (local charges) for any further help. Our contact center is reachable 24 hours (7 days a week).


Thank you for choosing to write to us.




Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.

------------Original Message --------------
Subject: Fw: Re: Fw: Re: Re : complain (Case ID:00514741)



--- On Sun, 9/8/09, dhull sandeep wrote:

From: dhull sandeep
Subject: Re: Fw: Re: Re : complain (Case ID:00514741)
To: "Reliance General Insurance Company Limited"
Date: Sunday, 9 August, 2009, 4:29 PM

Dear Sir/Madam,

Glad that wheels have started rolling on your side. But I would like to take your attention to the other parts of the car also that got damaged along with the AC compressor and I am shocked that there is no mention of

1) self
2) wheel bearing
3) Engine cleaning (total)

I would like to know what is your position regarding these parts and if you are getting them repaired then what is the present position.

You should clearly and explicitly state what you intend to do regarding my claim and by what date. I want everything in writing.

The above updates are urgently required as it would help me in drafting the legal notice.

Also why was my AC compressor not repaired by certified Hyundai service station. The AC compressor though claimed by you that it is repaired but it still has the same problem as certified by the Hyundai Service station.

Why I am being harassed ? This is my last mail and after the expiry of legal notice period I will file suit for damages and mental harassment in both civil court and consumer court.

I hope neither of us want to resolve this issue in court but I am pushed then I am ready for legal battle and would claim litigation cost also

regards,

Navdeep Dhull


--- On Sat, 8/8/09, Reliance General Insurance Company Limited wrote:

From: Reliance General Insurance Company Limited
Subject: Fw: Re: Re : complain (Case ID:00514741)
To: "dhull58@yahoo.co.in"
Date: Saturday, 8 August, 2009, 1:54 PM

Dear Mr. Dhull,


We apologize for the inconvenience caused to you.

However, we have informed to the concern department regarding this, as per concern department if any discrepancy will found, then we will take action against surveyor.

Further, we would like to inform you that, AC compressor has been sent for repairs as per the cause of loss.


Meanwhile, if you need any further assistance please feel free to contact us on our toll free number 1800-300-28282 or our local number 39898282, and our customer service executive will be glad to assist you.


We thank you for choosing to write to us.



Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co... Ltd.

------------Original Message --------------

Subject: Fw: Re: Re : complain (Case ID:00514741)



dear sir,
this mail may be treated as a last and final legal notice.
it appears from the reply sent by your side to my complain that u r trying to evade your legal as well as contractual obligations. i fail to understand as to how i can elaborate my complaint any further . i have all ready sent a detailed course of events which have forced me to seek an insurance claim. however to assist u i reproduce my original complaint;

""Dear Sir/Madam,

I got my vehicle ( registration # HR36H 7835) insured vide policy number2013782311007133
from Reliance General Insurance...
On27/7/09 around 9:15pm near Raj Ghat I got stuck in traffic and sinceit was raining the water logging took place on many streets. Waterentered inside my car while I was driving and then the car stopped onthe road itself and i had to tow it to the service station.

I registered the claim vide by insurance policy and the claim # 2091174005. The company appointed Mr Tejinder Singh as surveyor and gave me hiscontact number. When I called Mr Singh for the above claim , i was toldthat he is not my surveyor and further gave me contact number of one MrMehindiratta and when i called Mr Mehindiratta on friday 31/7/09 hetold me to wait but he didn't turn up for meeting.I waited for him forthree continuous days but he kept on postponing the meeting.

Then instead of turning himself he send a boy to take photograph of the vehicle.

After thorough checkup of the vehicle the service station has listed following items that got damaged due to water logging
a) self alternator
b) AC compressor
c) wheel bearing
d) cleaning of engine

butsurveyor told me that self, and AC compressor is not the responsibilityof the company and cannot be claimed and these things got damaged dueto my own carelessness. His behaviour was very rude and he used foullanguage. He told me that not even president of India can claim thesething from insurance company.

Isthis the kind of treatment that is given to the customers of yourcompany? At the time of insurance the company agents are very politeand docile but the moment one tries to get claim they turn hostile. Ihope this is not the part of company's customer policy.

Irequest you to kindly get my vehicle repaired as per the rules . My caris still lying in the workshop and i have to run from pillar to post toget the claim.

kindly treat this mail as legal notice and iwill sue the company, local service station, surveyor and his seniorfor mental agony and non performance of contract... The cost oflitigation would also be included in the compensation.

Hoping against hope that this mail would get the things rolling

regards,

Navdeep Dhull'"

now i hope that a prompt action shall ensue on your part to remedy my grievances.
with regards.

hello sir
i am a routine customer of your company. i want to know following for the "BENEFIT FOR ILLUSTRATION RELIANCE MONEY GUARANTEE PLAN " under the scheme. policy details are as follows contract no. --10531053 ;regular premium --rs.30,000 ;date -- feb.28,2007 are as follows -------
account details
can we now go for the premium
if yes,how much amount we have to give and at maturity how much we will get

i will be very thankful to you for this help. please reply as soon as possible.

Rajeev Bansal

Dear sir



my name is rameshbhai b sansiya
my bikes (clim no 2091111764)this clim not any proshies
i have been cmplint your customar care 3 time

c.c no
1.526390
2.578281
3.602873



so sir pls help me


r b shieshi

Hi,

Ref: Policy Number-15432965

Mid Oct of 2009, I got a phone call from Delhi office(Phone No:+91.1147172560). Over the Phone someone named Pradeep(+91.1147172560) told me about an investment plan. The plan was described as anniversary offer plan and limited for few of selected customers. He told me that if I invested Rs99,990/-, the Reliance Capital would return me a confirmed amount 2,98,000 after 5th year of my investment and starting from 3rd year, I would be given Rs15000 as annuity. Based on that commitment, when I agreed to invest, I got a phone call from Inamur Rahman(+91.9958060261) for the product confirmation just to check whether I properly understood the product. He also told exactly same what Pradeep told me initially.

Then Anirban Bhattacharya(Relationship Manager, +91.9331613132) took appointment from me to collect cheque and necessary documents. Same time he told me that as the entire operation used to done from Delhi office, he didn't have any idea about the product. He told me to sign on some places - when I signed on the Proposal Form I asked him why proposal form is not describing about the actual product. Mr. Anirban told me that as this offer was special anniversary offer, it had no separate proposal form - but I should not be worried as a customer of Reliance Capital.

I have got the policy document. Policy No is 1543965. The policy document is saying something which is completely different from the benefits of the product what Pradeep and Inamur told me initially. For last more than one month, whenever I am connecting Inamur's number, Pradeep is saying that some 'Offer Statement' has already been dispatched to me and due to some internal problem the courier company associated with Reliance Capital it is taking some time to come to my hand. Again they are saying that not to contact customer care and local offices of the Reliance Capital as those will not be able to assist me as the product is an anniversary offer for limited customer.

On 4th January 2010, I got a phone call from the process department of their Delhi office(01147130600) and someone told me that Reliance had some issue with their agents so they would send me the Offer Statement after 6 months/1 years.

Now I want to know had I been cheated by Reliance Capital Company or should I keep my patience that someday in reality I'll get the offer statement in my hand.



Rgds

Originally Posted by Unregistered

Hi,

Ref: Policy Number-15432965

Mid Oct of 2009, I got a phone call from Delhi office(Phone No:+91.1147172560). Over the Phone someone named Pradeep(+91.1147172560) told me about an investment plan. The plan was described as anniversary offer plan and limited for few of selected customers. He told me that if I invested Rs99,990/-, the Reliance Capital would return me a confirmed amount 2,98,000 after 5th year of my investment and starting from 3rd year, I would be given Rs15000 as annuity. Based on that commitment, when I agreed to invest

Hello,

Have you any proof that support your statement? apart from this give a written complaint to the area nodal officer, mention all the details in it and ask them to cancel your policy as early as possible and return your money.

You may also contact to IRDA, if they people are not suppose to help you.

rom subash paliwal <scpaliwal@gmail.com>
to Services.rgicl@relianceada.com
date Sat, Feb 20, 2010 at 8:44 PM
subject Re: Hospitalization bill claim.
mailed-by gmail.com
hide details 8:44 PM (18 minutes ago)
Reminder No.-1
Sir ,
I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.1800 425 9449 so many times but TPA has not picked my phone.
I made a complain to Relaince General Insurance Co.Ltd. and got registered no. 947725. The Relaince General Insurance Co.Ltd. has given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.011-30913809/11.I contacted TPA Delhi office through phones no. Ph.011-30913809/11 and office person told me to deposit your claim with origional Claim Form Filled with Origional Hospitalization Documents(Admission Sheet, Discharge
Card and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization Documents(Admission Sheet, DischargeCard and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along with Claim Form Filled to receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on 11/02/2010 wide register no.21 .The scan copy of receipt given by receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
Therefore, you are requested to sent the chaque of Rs. 27098/-( Hospital bill of Rs.23098/- and with four days bed charges @1000/- per day or Rs.4000/- bed charges)
as early as possible.

Thanking,

(S.C.Paliwal)

Hi
am rajdeep Singh ,belongs to Distt. Ludhiana
i make an car insurance of my ford fiesta from reliance general insurance
they said that it is cashless and also its written on the cover note

last week my car get hit and i sent to the workshop of bhagat ford at ludhiana

now they demanding me the claim ,i have to pay either in cash or by cheque
cos reliance general insurance company is not willing to make it cash less now

i send him many mails,, no answer from there side
i talked to there reprensetative on phone,they said they cant do anything in this ,and not pickin up my phone now


now bhagat ford workshop people demanding me to make a cash payment and get my car



i make this policy from
Himanshu Jain
ph. number : 09988110736

and he is also NOT picking up my phone call now

suggest me,what i have to do now

total hirassment

my mail address : ramansoft@gmail.com

Sir ,
I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.1800 425 9449 so many times but TPA has not picked my phone.
I made a complain to Relaince General Insurance Co.Ltd. and got registered no. 947725. The Relaince General Insurance Co.Ltd. has given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.011-30913809/11.I contacted TPA Delhi office through phones no. Ph.011-30913809/11 and office person told me to deposit your claim with origional Claim Form Filled with Origional Hospitalization Documents(Admission Sheet, Discharge
Card and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization Documents(Admission Sheet, DischargeCard and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along with Claim Form Filled to receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on 11/02/2010 wide register no.21 .The scan copy of receipt given by receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
Therefore, you are requested to sent the chaque of Rs. 27098/-( Hospital bill of Rs.23098/- and with four days bed charges @1000/- per day or Rs.4000/- bed charges)
as early as possible.

Thanking,

(S.C.Paliwal)
Policy No.282510238772.
Mobile No.9210399931
from subash paliwal <scpaliwal@gmail.com>
to Reliance General Insurance Company Limited <services.rgicl@relianceada.com>
cc rgi@mediassistindia.com
date Thu, Feb 25, 2010 at 9:27 AM
subject Re: Hospitalization bill claim of policy no.282510238772. (Case ID:00975741)
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Feb 25 (7 days ago)

To,
Customer Service Unit
Reliance General Insurance Co. Ltd.
Sir,

Please help me in getting me ,my hospitalization bill payment of Rs.27098/-(Bill amount Rs.23098/- plusRs.4000/- as bed charges @1000/- per day for four days ,of my policy no.
282510238772.
I have submitted the orgional bills along with filled claim form to your Delhi office ,Office TPA Kailash Plaza Sant Nagar on 11/02/2010 wide your receipt register no.21.

Please manage to send my chaque of Rs.27098/- of my hospitalization bill payment of Rs.27098/-(Bill amount Rs.23098/- plusRs.4000/- as bed charges @1000/- per day for four days) to my residence address Subhash Chandra Paliwal, RZG-43,Viswaspark,Near Dwarka sector-3,Uttamnagar, New Delhi-110059,Ph.011- 65069868,M-9210399931,as early as possible.
On Wed, Feb 24, 2010 at 1:48 PM, Reliance General Insurance Company Limited <services.rgicl@relianceada.com> wrote:

Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

This is with reference to you below communication.

We would like to inform you that, your complaint for claim settlement has been escalated to our concerned department with complaint number 00972062. We assure you to provide a complete resolution on your complaint at the earliest.

Meanwhile, for any further assistance please feel free to contact us on our toll free number 1800- 300-28282 or our local number 39898282, and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.

Sir ,
I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.1800 425 9449 so many times but TPA has not picked my phone.
I made a complain to Relaince General Insurance Co.Ltd. and got registered no. 947725. The Relaince General Insurance Co.Ltd. has given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.011-30913809/11.I contacted TPA Delhi office through phones no. Ph.011-30913809/11 and office person told me to deposit your claim with origional Claim Form Filled with Origional Hospitalization Documents(Admission Sheet, Discharge
Card and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization Documents(Admission Sheet, DischargeCard and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along with Claim Form Filled to receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on 11/02/2010 wide register no.21 .The scan copy of receipt given by receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
Therefore, you are requested to sent the chaque of Rs. 27098/-( Hospital bill of Rs.23098/- and with four days bed charges @1000/- per day or Rs.4000/- bed charges)
as early as possible.

Thanking,

(S.C.Paliwal)
Policy No.282510238772.
Mobile No.9210399931
from subash paliwal <scpaliwal@gmail.com>
to Reliance General Insurance Company Limited <services.rgicl@relianceada.com>
cc rgi@mediassistindia.com
date Thu, Feb 25, 2010 at 9:27 AM
subject Re: Hospitalization bill claim of policy no.282510238772. (Case ID:00975741)
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Feb 25 (7 days ago)

To,
Customer Service Unit
Reliance General Insurance Co. Ltd.
Sir,

Please help me in getting me ,my hospitalization bill payment of Rs.27098/-(Bill amount Rs.23098/- plusRs.4000/- as bed charges @1000/- per day for four days ,of my policy no.
282510238772.
I have submitted the orgional bills along with filled claim form to your Delhi office ,Office TPA Kailash Plaza Sant Nagar on 11/02/2010 wide your receipt register no.21.

Please manage to send my chaque of Rs.27098/- of my hospitalization bill payment of Rs.27098/-(Bill amount Rs.23098/- plusRs.4000/- as bed charges @1000/- per day for four days) to my residence address Subhash Chandra Paliwal, RZG-43,Viswaspark,Near Dwarka sector-3,Uttamnagar, New Delhi-110059,Ph.011- 65069868,M-9210399931,as early as possible.
On Wed, Feb 24, 2010 at 1:48 PM, Reliance General Insurance Company Limited <services.rgicl@relianceada.com> wrote:

Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

This is with reference to you below communication.

We would like to inform you that, your complaint for claim settlement has been escalated to our concerned department with complaint number 00972062. We assure you to provide a complete resolution on your complaint at the earliest.

Meanwhile, for any further assistance please feel free to contact us on our toll free number 1800- 300-28282 or our local number 39898282, and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.

M l madan
lost vehicle claim

sir,
i have lost my vehicle one year before .we have a log a complaint on yours help desk no 180030028282,05223033328.all thr formalites for the claim was submitted.my claim no is 2091027062.bt they r not proceesing the claim .whenever we call to ur lucknow off they dont even want to talk to us mr sachin pandey (9305858687).whenever we call him ,he always not in his off.no reply fro the staff where he is.sir kindly process my cheque.

Thanking u
madan lal madan
15 new khushal nagar
moradabad
9897363498

Dear Sir/Madam,

I, am Dr.G.K. Agrawal is the registered owner of vehicle No. DL-4CAB-6180 Honda city car which is stolen & claim No. 2091227316 is registered against the motor policy No. 1306792311017217 issed by reliance general insurance company ltd.

The vehical got stolen on 1st of oct 2009, and I have completed the full formalities required by the insurrance company with in one month, but yet I didn't got any claim from there side. I called customer care several times but always got the same reply that you will receive your cheque with in 7 days but till now 6 months have been passed, nor they had settled my claim nor they ever have ever tried to contact me. My claim amount is just rs 3.5lak .

At first they have appointed the surver Mr. Shukdev . he told me that you will got ur cheque with in one month from the date of claim.

Plz sir kindly provide me justice.

Dear Sir/Madam

My Name is V.Sunitha my vehicle no is AP 15 S 555 TATA INDICA met with an accident, My claim no is 2091176220 and I have got my claim after a long period of waiting but the cheque issued on my name is given to some unknow identity.

And my complaint no:1048565

When I ask the Branch person who issues the cheques he responses very recklessly they even not maintained any Identity of the person for whom they have delivered the cheque, neither taken the concern of the valid customer before delivering the cheque.

The Branch manager gives information regarding this issue. As it happens in many cases you can go legally nothing responsible with the company..

I don't know how a Manager of a Branch can speak like this.

The person who issues the Cheque his name is RAGAV HYDERABAD KOTI (BRANCH).

I kindly request to help me and provide me Justice.

Hi my name is divakar and am having Gen. Insurance policy bearing no:1806782311002174 with RELIANCE GENERAL INSURANCE for my four wheeler. In September,2009 I had applied for claim of my car and the process of claim is setteld in Oct 2009 and so far I did not received the proceeds and my communication address and contact no. are remain same. But even after registration of complaint in 18th March 2010, they said the matter will be settled in 48 hrs. But inspite of my several followups to agent and company. I could not able to get the proceeds.

divakar

Hi,

I am an aggrieved customer of Reliance general insurance . They are making me run from pillar to post and not processing my claim on one pretext or another. they says to give one days. daily we call them but they are no making any response.
My two wheelers bike Name- Bajaj XCD
Covernote No-209000015619
Registration No- HR 14 F 1136
Engine No-43066
Chasis No-27445
Oqners Name- Sanjay S/O Rajbeer
Agency Code- 562902

i will give my bike to Pataudi Agency (Shivam Bajaj Auto)

My cell no is 9992274561

Regards,

Sanjay

this is farook usman munshi i m your existing custamer i m having 2 -4 wheelers car insurance and 1 -2 wheelers insurance of ur company my 1st insurance was done in the monthy of july 2009 and the proposer has just given me the cover note and not yet recieved the original documents of it and the 2nd and the 2 wheeler insurance was done on march 2nd the proposer just gave me the cover note of my 4 wheelers and not gave me any paper for my 2 wheelers insurance and now the proposer is not answering my calls nor replying me i m from Margao Goa and my contact no is 09422057083 plz help me out

Thanking u
Farook Usman Munshi