Hi Guest,



The problem you are facing is not a part of insurance its more of a problem with the garage that has dealt with your case. The thought process behind every surveyor is simply to give genuine coverage. I personally never met any surveyors in my life but I had repaired my car lots of time due to car accidents and everytime the garage person has given me genuine advise on what all will be covered, claim process had never been an issue with ICICI Lombard since 7 years of my usage. Infact, there was one time I was not able to get cashless claim told by repair station, i called ICICI Lombard helpline as i knew the garage was covered under ICICI Lombard panel and they called the repair station and in hours time it was all resolved. So buddy, I feel it comes down to repair center on how they are presenting your case.

I agree with Tom, ICICI Lombard is a professional customer driven company who does help in case you have any issues with particular agent or surveyor. I own swift dzire since the bumpers are so light, that when my car had an accident from right side the excel was broken and i was not able to drive it to a service station, therefore one of tow vans took my car to their service station and in that process my car's bumper were broken, since it was not a part of accident but then surveryor understood my problem and he got even my bumper covered in same thing. I think it doesn't come down to a company but the technicality of the situation and your story drafted, which part will be hit when your front is damaged and they can make out with the touch of the dent how old it is? it could be the scratch with rust on it. even the surveyor will not entertain when you get it repaired outside and then claim it. Anyway dear this is my opinion.