Dear Customer,



May we request you to send us your complete details such as full name, mobile no, Policy/Claim.no, type of policy and the inconvenience you are facing on help.support@bajajallianz.co.in OR customercare@bajajallianz.co.in.



Regards,
Bajaj Allianz

This to complaint against mr rajender kumar sharma (janak puri branch) that he took the amount of rs 15000 from me to be deposited on 3-3-11 but did'nt deposit .he tried to misguide me saying that i will get extra benefits of rs 3000 this time .in fact he did'nt even returned me the money .now i want you to help me come out of this all and to take strict action against him

Dear Customer,

May we request you to send us your complete contact details, Policy No. and e-mail-id on help.support@bajajallianz.co.in OR customercare@bajajallianz.co.in.

Regards,
Bajaj Allianz

This complaint is against

Bajaj Allianz General Insurance Company Ltd.
Ground Floor, 32/2, Ashoka Plaza,
Next to Weikfield Company, Nagar road,
Pune – 411014
By
Hemant Kumar Shrivastava
Shivaji Nagar, Amkho Lashkar Gwalior, MP.

In reference to

Policy No. OG-10-1401-9910-00001923
Imdcode : 10013719
Insurance plan chosen: StudentEliteGold(US$2Lac)
(Ref Notification no. 38587775)

I have taken above mentioned policy from Bajaj Allianz when I went for higher study in Germany (from August 2009 to July 2010). This policy not only covers health but also personal liability. During my stay in Germany I accidentally damaged the carpet in my rented apartment for which company from which I got the apartment on rent claimed 3208.07 Euros from me. Considering me as a student they only claimed 1604.03 Euros.
I provided following documents to Bajaj Allianz
1. Filled Personal liability claim form
2. Claim for compensation from the FacilityServices Hannover, Germany (from which I took apartment on rent in Germany).
3. Invoice details to rectify the damage by a separate company in Germany.
4. Photographs showing the damage on the carpet in the apartment
5. Passport/Visa copy (country entry and leaving details)
6. Rental Agreement (According to German Court of Law)
I was covered against any personal liability claim during my stay in Germany (by StudentEliteGold policy from Bajaj Allianz). Even though I was covered under the policy, Bajaj Alllianz rejected my claim for two reasons.

1. Bajaj Allianz was not informed before signing the rental contract with German Agency for rental accommodation.
2. There was no foreign court involved
I insisted that my claim is very well within the policy due to following facts.
1. Policy document nowhere explicitly mentions that I needed to inform Bajaj Allianz before signing any rental contract. Since I went for study abroad, it is very much understood that I would be living in a rented apartment. Almost all students who go abroad for study do stay in the rented apartment and for which they sign rental agreement. Since policy was for my entire stay in Germany, it has to cover my stay in rented apartment. If it is not then policy is misleading and incomplete for the student’s requirement in foreign land. According to section F #6.2 and 6.6.8 in the policy document claim against rental property damage should be very well under the scope of policy.
2. As far as intervention by foreign court of law concern, I have provided all necessary documents, according to procedures followed in Germany. I have also offered Bajaj Allianz to confirm the procedures with their German branch/counterpart. I also offered them to have talk with German agency from which I took apartment on rent. I consulted Bajaj Allianz Manager at Jaipur office, from which I bought the policy, and came to know that my claim should be very well admissible. Besides other necessary document, I provided copy of rental contract (legal from the German rental law perspective).

Based on my above arguments Bajaj Allianz accepted to review my claim. Next time they argued that I should have informed the company about rental contract while I was buying the policy. They said that premium term would have varied accordingly. It was completely baseless argument. They showed that they just do not want to pay my claim. When I insisted that their argument is baseless, as it is obvious for any student, going abroad; to sign a rent agreement and it should be well within the policy. On my argument they offered partial payment but not full, that too after many months of my filing the claim. When I re-insisted that according to policy document there is no reason for declining the full claim they denied me my claim.

I went for higher study on loan and after coming back to India I didn’t have job for many months. I not only face financial difficulties but also faced mental agony due to non acceptance of my genuine claim by Bajaj Allianz. I filed my claim in August 2010 and this is April 2011, such a long time for claim processing and finally denying the claim has caused lots of mental and psychological pressure on me. I belong to middle class family and it is very tough at my end to hire a separate lawyer to file a case against Bajaj Allianz.


With the help of this forum, now, I demand reimbursement of full claim amount (1604.03 Euros) and due compensation against mental and financial suffering caused by Bajaj Allianz. This policy has not proved friendly to students going abroad for study. I have already paid 1114.5 Euros to German company and rest 489.58 Euros are still need to be paid by me.


Regards,

Hemant
He_shrivastava@yahoo.com

Hi, This is Simple Kalra residing in East Delhi, I have already deposited the medical premium in AXIS BANK (UTI BANK) SWASTHAYA BANK, almost a month before bt till date i didnot receive any confirmation against that. After continous Chasing them they are not responding. Kindly help me out having the medical insurance card. Kindly contact me through my mail id cimpy_2@yahoo.co.in.

Waiting for your positive and instant action.

Thanx

Simple

Dear Sir,
We are holding a group policy for 106 people (Policy no OG-11-2401-8415-00000005) , Individual Silver Health Policy for 7 people, 6 nos family floater health guard policies and accidental policy for 50 people(Safe guard) for our employees with your organisation.
We had been facing lot of problems while getting our employees insured during the new inclusion procedure.
Now, we would like to complaint for a policy that had not been issued even after information sent to the concerned person on 6^th june, 2011. Please find the attached mail for reference.
We never get any feedback on this and comprehended that the policy has already been issued.

On 1^st September, 2011, when Sanjana Basak gone through a terrible accident and has been admitted to hospital, we tried to call up and get the information about the policy number, to our utter surprise, we get a response from Mr Rajiv Nangalia(Axis Bank, Rashbehari) that, the policy has not yet been issued and nothing can be done now.

Sanjana is a girl of 16 years, has been fighting with death till date in the Calcutta Medical Research Institute and even after paying Bajaj Allianz a handsome amount of money for the last year, due to sheer negligence from Bajaj Allianz’s part get no assistance from Bajaj.

We have already spent more than 1 lac rupees in the hospital.

We would like to understand is it a common thing for Bajaj Allianz to treat customers like this? Our policy is expiring on 14^th september and we are horrified to even think about renewing the policy.

Your intervention is highly solicited.


Thanks& Regards

Prognya Chatterjee
Manager- Administration
+91 9830522223

Dear Ms. Chatterjee,

Bajaj Allianz always values its customers and hence is very sorry for the inconvenience caused to your staff.

Please note that we have received your request and investigating the matter. Can we request you to allow us some time into look this matter??? Our support staff will soon get in touch with you.

We appreciate your patience and time.

Thanks and regards
Bajaj Allianz Customer Support

Dear Sir,
May I call your attention of the fact that I have resided in a residential complex named Rainbow Apartment, Barrackpore, Kolkata - 120 where a small branch of Bajaj Allianze is also located. Mr. Pulak Ghosh is the Branch Manager of the said Branch. it is a matter of great regret that Sh. Ghosh is not paying our monthly maintenance charges since long. After repeated request he still denying the same. He deceitfully referring the flat owner Mr. Chiranjeeb Shaw while this man referring Mr. Ghosh. Under these circumstances, we are at a loss in state and seek your able assistance where to lodge our complaints and grievances to get proper redressal. Here redsressal means to get long outstanding amounts lying pending as Maintenance Charges. If you are in need of documentary evidences I may produce well in time.

Thanking you,

Your's faithfully,
Pratip Majumdar
Barrackpore, Kol. 120

pratip_majumdar@rediffmail.com

I have to register Complaint against Bajaj Allianz Insurance Company.I had taken Policy ( Policy No.0025961745.) for my Daughter Miss.Ketki Satish Nanal. Details are as under

Policy Commencement Date was 28/10/2006.Yearly Premium - Rs.20,000 /-
First Premium was paid on 21/08/2006 vide Cheque No.550748 drawn on Rupee Coop.Bank,Pune
I DID NOT PAY make further payment thereafter.
I got some reminders from Bajaj Allianz Insurance Company for payments.I did not pay anything.On 8/11/2010 ,I received Letter from Bajaj Allianz Insurance Company informing me about termination of policy & I got Rs.1435 /- as surrender amount.

I was surprised to receive such a small amount ( against Premium of Rs.20,000 /-) I have sent Two Reminders to Company to explain how this amount is arrived at.( Refer my letters dated 09/11/2010 , 05/03/2011 and 24/03/2011 demanding explaination of Surrender Amount.BAJAJ ALLIANZ INSURANCE COMPANY HAS NO BOTHERED TO REPLY MY QUERIES.I did receive a letter from Bajaj Allianz Insurance Company ( Letter dated 17th March 2011 ) WHICH DOES NOT EXPLAIN ABOUT HOW THE SURRENDER AMOUNT IS ARRIVED AT.

MAY I NOW EXPECT THE SAME FROM BAJAJ ALLIANZ INSURANCE COMPANY?


Satish Shankar Nanal
42/2A,Shivaji Nagar,
Aradhana Building,
Puune - 411 005

( M) 9158943394

I am a Skoda Fabia owner (veh no. OR 16 E 4101) and the car is insured through Bajaj Allianz General Insurance Company Limited bearing policy number OG-12-2407-1801-00000149. My vehicle met with a major accident on 19^th August 2011 near Bhasma, Dist: Sundargarh (Orissa). This matter was immediately informed to the Bhasma Police Station (proof attached).
As a next step I immediately intimated the accident to the insurance company and registered my claim (claim no. OC-12-2403-1801-00000979). My vehicle was immediately sent through transport to Speed Automotive Limited, Raipur (Skoda workshop) on 23^rd August 2011. A surveyor from the insurance company, Mr. Brajesh (contact no. 0998150567) was appointed to conduct the survey of the vehicle on 26^th August 2011.
A estimate for insurance claim was prepared by the workshop and the amount came up to Rs. 8,15,477.00 which is much higher than the total cost of the vehicle. In spite of knowing this fact the surveyor convinced me to go for the repair process saying that the insurance company will bear the cost to which I agreed and the workshop was ordered to dismantle the vehicle. During this it was found that the car is critically damaged and was beyond repair.
I, then applied for the cash loss for the vehicle on 26^th September 2011 and I got a call from the surveyor saying that “the insurance company has agreed to settle the cash loss at Rs. 2,50,000/- and the salvage is the responsibility of the costumer”. This statement was beyond my understanding that how could a costumer be set responsible for the salvage. I also asked the surveyor to give this in writing to which he denied by saying that it is not a part of their process.
Now it’s been more than four months and there is no action taken against this claim by the insurance company due to which we had to hire a vehicle at Rs. 1,000/- per day.

Thank you.
Vinay Agrawal
9777689961 (M)
M. R. Engineers Pvt. Ltd.
Rajgangpur - 770017
Dist: Sundargarh
Orissa

Dear Mr. Nanal,

Bajaj Allianz always values its customers and hence is very sorry for the inconvenience caused to you.

Please note that we have received your request and investigating the matter. Can we request you to allow us some time into look this matter??? Our support staff will soon get in touch with you.

We would like to inform you that we have created a separate customer care portal Bajaj Allianz Help and Support | Help and Support: FAQs, Queries, Complaints and Interaction where you can post your queries.
We appreciate your patience and time.

Thanks and regards
Bajaj Allianz Customer Support

Dear Mr. Vinay Agrawal,

Bajaj Allianz always values its customers and hence is very sorry for the inconvenience caused to you.

Please note that we have received your request and investigating the matter. Can we request you to allow us some time into look this matter??? Our support staff will soon get in touch with you.

We would like to inform you that we have created a separate customer care portal Bajaj Allianz Help and Support | Help and Support: FAQs, Queries, Complaints and Interaction where you can post your queries.
We appreciate your patience and time.

Thanks and regards
Bajaj Allianz Customer Support

to bajaj alianj

hello , m ganesh sharma from rishikesh, realy m not happy with ur company respond, 1 month before my brother dinesh sharma car maruti alto have big accdient on highway place, i take a claim with ur company, but they don't respond to my brother dinesh sharma,,, kindly sir pls take a action
so, now affter i make gov. court notic to ur company.........

ganesh sharma
9927726950
topiwala restaurant

Engine number F8DN3778443
Chassis number MA3EYD81SO1552361
Vehicle number UK07Y9785


DEAR,
PLS KINDLY PASS MY CLAIM CHEQ NOW, OR PLS CONTACT ON MY CELL..
DINESH SHARMA : 9756538724

if dear company, from ur side no any respond now on my cell or mail,
so i will tommorow riahikesh govt. court, and i make a with my all
expensex notice to u...