Please see the email trail that speaks of inaction on part of the insurance company that that led me to waste my time and efforts to salvage my claim from NEW INDIA ASSURANCE Company.

I have already contacted the higher authorities and it has been of no use.
If any one can suggest me the way to recover my dues from them i will be thankful

__________________________________________________ __________________________________________________ ________



________________________________________
From: "customercare.grievances.ho@newindia.co.in" <customercare.grievances.ho@newindia.co.in>
To: Akash
Subject: Re: [Fwd: Re: Disputing the surveyors examination]

Sir,

You contact directly Mr. Vinod K.Behl his No. 011-23353497
E-mail ID vinodkbahl@gmail.com

Regards,


Grievance Redressal Officer
Head Office

On Thu, July 22, 2010 11:41 am, Akash wrote:
> Hello,
>
> It would have been more helpful had you provided me the complete contact details of the right persom to get
> in touch with.
> Can you please send me the name and cell number for the same.
>
> On Wed, 21 Jul 2010 12:02 IST customercare.grievances.ho@newindia.co.in wrote:
>
>>
>>
>> Dear Sir,
>>
>>With reference to above we would inform you that your complaint
>>has been forwarded to the Grievance Redressal Officer of the concerned controlling Region for their
>>necessary action.
>> We would request you to
>>get in touch with them for further assistance and redressal.
>>
>>Thanking you,
>> Yours
>>faithfully,
>> Grievance Redressal
>>Officer
>>Head Office
>>
>>
>>
>>
>>
>>--------------------------------------------- Original Message
>>---------------------------------------------
>>Subject: Re: Disputing the surveyors examination
>>From: "Akash
>>Date: Tue, July 20, 2010 9:21 am
>>To:
>>customercare.grievances.ho@newindia.co.in
>>vinodkbahl@gmail.com
>>ravinder.jain@newindia.co.in
>>------------------------------------------------------------------------------------------------------------
>>
>>
>><style type="text/css">
>>-></style>
>>
>>
>>
>>Regarding the dispute settlement, I had to given a refund of Rs 3257.(refer to the trailing email)
>>I checked with DD Motors Mayapuri, yesterday (Jeet Ram 9810769469), tehy have not received the extra
>>payment which they could pay me.
>>
>>Would request once again toi look into the matter, otehrwise I amy have no option left but to retort
>>this matter to Media and list this into consumer court.
>>
>>
>>
>>REGARDS-
>>
>>AKASH
>> -
>>________________________________________________ __________________________________________________ __________
>>
>>
>>
>>
>>
>>From: Akash
>>To: customercare.grievances.ho@newindia.co.in;
>>vinodkbahl@gmail.com; ravinder.jain@newindia.co.in
>>
>>Sent:
>>Sat, 3 July, 2010 10:27:40 AM
>>Subject: Re:
>>Disputing the surveyors examination
>>
>>
>>
>>
>>Could you please look into the matter..the last update I have is that I was assured that I will be
>>given a refund for Rs. 3257 from your side, this is dated May 23.
>>
>>It has been more that one month that I have been waiting but I have no communication from your side
>>regarding the status of payment. (No phone call or email).I have contacted DD Motors in this regard and
>> they
>>have already submitted the claim fopr payment.
>>
>>No on e taking the pain to look into the matter from your side is highly frustrating and
>>disappointing.
>>
>>I paid promptly and the kind of rejoinders I am getting makes me wonder if anyone bothers about the
>>harassment one has to through because of it.
>>
>>I request you to please look into the matter and kindly let me know the course of action.
>>I really apprecaite your attention and help.
>>
>>
>>REGARDS-
>>
>>AKASH
>> -
>>________________________________________________ __________________________________________________ __________
>>
>>
>>
>>
>>
>>From: Akash
>>To: customercare.grievances.ho@newindia.co.in;
>>vinodkbahl@gmail.com; ravinder.jain@newindia.co.in
>>Sent: Tue, 18 May, 2010 8:07:23 AM
>>Subject: Disputing the surveyors examination
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> To,
>>
>> The officer in charge,
>> The New India Assurance Company
>>Ltd.
>> 2nd floor, Jeevan Deep
>>Building , No - 8
>> Parliament Street, New Delhi
>>110001
>>
>> SUB: SURVEY
>>NOT DONE GENUINELY AND HONESTLY
>>
>> This is to state that my Alto car
>>bearing Number DL 9CL 3863 met with an accident at
>>Janakpuri red light near metro station, on 5 May 2010.
>>A speeding bus violated the red light and hit my car from the passenger
>>side, damaging the entire left hand side of the vehicle.
>>
>> My vehicle has insurance
>>policy issued by your company, the policy number is
>>460045851.
>>
>> For repairs and to claim
>>the policy cover I took it to D.D. Motors, B-8 Mayapuri Indl.
>>Area, Phase I, N.D. 64.
>> The main parts damaged were Left side
>>fender, left hand side door, plus other parts.
>> I am enclosing the photographs of the
>>damaged vehicle with this email.
>>
>> The surveyor name is
>>Mr.Sarvesh Garg, his cell number is
>>9810277911
>>
>> I am extremely dissatisfied with the
>>manner in which the surveyor has served his own interest by pushing his
>>agenda and has tried to give me least possible claim, for the damage. He
>>is saying the fender that was damaged in the accident; its claim will
>>not be given to me as he is acknowledging this fact.
>>
>> At this time I am feeling cheated
>>because my claim should have been genuinely registered and heard, the
>>survey has not taken facts into account nor has he given any heed to
>>information that I tried to tell him, he has based his decision on his
>>imagination and estimation.
>>
>> The points that I am disputing are
>>â&euro;&ldquo;
>>
>> a) I have
>>not been given the claim for the left hand side fender, how can he say
>>that it was existing prior to the accident.
>> b) Was he
>>there at the accident site, I requested him and tried explaining this to
>>him but he is adamant and bent upon making me bear the cost of it
>>without any rhyme or reason.
>> c)
>>It has been two years that I have had this
>>insurance policy; I have paid all my premiums on time, when it is time
>>for the company to pay the damages I am suffering because of his callous
>>attitude because he is not ready to listen.
>>
>> I am writing this email as a last resort
>>prior to taking it to other legal consumer forums
>>because I should not suffer because of someone elseâ&euro;&trade;s
>>incompetence, there might be others like me who may not have been given
>>their rightful dues.
>> The surveyor must give me my rightful
>>claim that I am entitled to and he can not get away with just refusing
>>not to pass my genuine claim.
>>
>> I request you that the matter be
>>investigated properly and my rightful claim the be given to
>>me.
>> I have full faith that the concerned
>>authorities will take appropriate action in this matter.
>> I will really appreciate needful done
>>and a speedy response from you in this matter.
>>
>> Yours Sincerely,
>> Akash>>