To,
The CEO,
TATA Motors,
Mumbai 4200001,

Subjected: - Harassment of Customer and Pathetic service by your service delar,

Dear Sir,
I purchased my car (Indigo CS-HR 26 AX 6122) in May 2009 from Dhingra Motors, Gurgaon & I have been facing service problem from Dhingra Motors till date. Due to poor service quality, pathetic customer response, not entertaining the customer when required & harassing the customer every time the vehicle is given for servicing; I took my vehicle to Srinathjee Motors, Ghaziabad. Again I went through the same torture of servicing.
Please find attached the various complaints lodged by me to the pertinent representative but they gave false commitments of replacing the part & again no action was taken. Also, I asked them to change something & did an altogether different thing; which shows poor understanding of the customer requirement & apathetic behavior.

Here is a brief overview of the various correspondences between myself & the representatives of TATA Motors service agencies. They also broke the facia of CD player & I informed Neelu Bisht (Customer Relation Manager) of Srinathjee Motors on 28th June, 2010 via e-mail. Kindly refer page no. – 20 of the attachment. She committed to refund the amount of Rs. 2500/- against the replacement of this facia plate on 1st July, 2010. I mailed her many reminders & called her also regarding this problem but she always made stories & lingered the issue. She replied on 21st September, 2010 that the facia plate is available & then I sent my vehicle to the service station on 27th September, 2010. They replaced the wrong part of the facia plate of an altogether different part & later I also found that another/additional problems were generated. They also PVC late below CD player & near gear box. I informed her again on 05th October, 2010. Ironically, the shocking part is that she charged Rs. 815/- for this disaster. But when asked for this explanation, she clarified that they are charging for internal dry clean of car, which shockingly I never asked to do. This shows apathetic gesture & poor customer service. Also, she said that the CD player was not working when given but the driven who took the car from me to the service station, he agreed on the contrary. Also, they took the car at 10:30 AM but gave the car back with wrong adjustments at 6:00 PM. Is this the type of service that TATA motors provide to its customers?
I also complained o TATA motors customer care & Sameer Rohatgi (Manager-Customer Support – 09212508221) to visit the service station of poor condition of these service station & not enough qualified personnel to rectify the problem which is being faced by many customers. Due to this (Srinathji station), the reputation of TATA Motors is going down.
Hitherto, I wrote several mails but no action is taken till date & I had to resort o this measure of approaching you for solution. I’ll approach Consumer Court if you fail to resolve this recurring problem.
I want a permanent solution to this poor response & kindly give your peace of mind to the pertinent personnel involved with my case. I’ll never ask or recommend any of my known friends to buy a TATA product. The reputation of the company is made by the ground staff but it seems like your staff is committed to ruin your brand & striving to bring your name down the drain.
Appreciate your kind revert on the same.

Thanks & Regards,
Pramod Kumar Verma
9910589164,
Verma.pramod@rediffmail.com,
Pramod.verma@des-dev.co.in