Originally Posted by bmohan00

---------- Forwarded message ----------
From: Balaji
Date: Fri, Jun 15, 2012 at 3:27 PM
Subject: Re: 'Reliance=010-277-304'Reference to your e-mail
To: "customercare@relianceada.com" <customercare@relianceada.com>, rcomappellateauthority.chennai@relianceada.com, myservices@relianceada.com




Till this date no action has been taken from your side. Its still giving error and i am facing great difficulties using the internet connection. So many frequent disconnections. The connection is very bad and the service is very poor.


__________________________________________________ __________________________________________________ ________________________________


On Mon, Jun 11, 2012 at 10:46 PM, Balaji wrote:


My complaint is not attended to till date and there is no response or action even from the Appellate Authority. I am thoroughly not satisfied with this kind of worst service. Its very bad that such a reputed company like Reliance is unable to rectify its consumer complaints. I feel sorry for having taken up such a bad ISP.


Balaji
80561 29532


__________________________________________________ __________________________________________________ ________________________________


On Fri, May 25, 2012 at 7:47 AM, Balaji wrote:
Hi,


My reliance number : 93825 06685.


Regards,
Balaji
__________________________________________________ __________________________________________________ ________________________________


-----Original Message-----
From: Balaji
Date: Wednesday, May 23, 2012 10:43 PM
To: customercare@relianceada.com (customercare@relianceada.com); rcomappellateauthority.chennai@relianceada.com (rcomappellateauthority.chennai@relianceada.com); myservices@relianceada.com (myservices@relianceada.com)
Subject: Repeated service complaints - Netconnect+

Hello,


I have made numerous complaints of my browsing experience with Netconnect+ regarding frequent display of 'Webpage not available" issue. The dialer shows connected but still i am unable to browse webpages. My previous complaints were not attended to satisfactorily. On my every call to customer care,i was asked to clear cache, remove temp files, delete and setup dialer configuration etc etc. and the same thing is told to me every time. These solutions dont help much other than to close the call.


On my last complaint one service personnel came and checked for speed & signal strength which was found to be OK.As per the service personnel's advice i have taken the screenshots of 'webpage not available' error along with the dialer status. I have now collected those proofs and herewith sending as attachment.


Upon checking the error frequency its a pity to note that in a span of half an hour the error is throwing up 4-5 times. Imagine if i have to make online payments, book train/bus/flight tickets or pay bills !!! I am totally unsatisfied with frequent errors throwing up and have no option other than to change ISP if this continues for long.


Regards,
Balaji
80561 29532

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by bmohan00

---------- Forwarded message ----------
From: Balaji
Date: Fri, Jun 15, 2012 at 3:27 PM
Subject: Re: 'Reliance=010-277-304'Reference to your e-mail
To: "customercare@relianceada.com" <customercare@relianceada.com>, rcomappellateauthority.chennai@relianceada.com, myservices@relianceada.com




Till this date no action has been taken from your side. Its still giving error and i am facing great difficulties using the internet connection. So many frequent disconnections. The connection is very bad and the service is very poor.


__________________________________________________ __________________________________________________ ________________________________


On Mon, Jun 11, 2012 at 10:46 PM, Balaji wrote:


My complaint is not attended to till date and there is no response or action even from the Appellate Authority. I am thoroughly not satisfied with this kind of worst service. Its very bad that such a reputed company like Reliance is unable to rectify its consumer complaints. I feel sorry for having taken up such a bad ISP.


Balaji
80561 29532


__________________________________________________ __________________________________________________ ________________________________


On Fri, May 25, 2012 at 7:47 AM, Balaji wrote:
Hi,


My reliance number : 93825 06685.


Regards,
Balaji
__________________________________________________ __________________________________________________ ________________________________


-----Original Message-----
From: Balaji
Date: Wednesday, May 23, 2012 10:43 PM
To: customercare@relianceada.com (customercare@relianceada.com); rcomappellateauthority.chennai@relianceada.com (rcomappellateauthority.chennai@relianceada.com); myservices@relianceada.com (myservices@relianceada.com)
Subject: Repeated service complaints - Netconnect+

Hello,


I have made numerous complaints of my browsing experience with Netconnect+ regarding frequent display of 'Webpage not available" issue. The dialer shows connected but still i am unable to browse webpages. My previous complaints were not attended to satisfactorily. On my every call to customer care,i was asked to clear cache, remove temp files, delete and setup dialer configuration etc etc. and the same thing is told to me every time. These solutions dont help much other than to close the call.


On my last complaint one service personnel came and checked for speed & signal strength which was found to be OK.As per the service personnel's advice i have taken the screenshots of 'webpage not available' error along with the dialer status. I have now collected those proofs and herewith sending as attachment.


Upon checking the error frequency its a pity to note that in a span of half an hour the error is throwing up 4-5 times. Imagine if i have to make online payments, book train/bus/flight tickets or pay bills !!! I am totally unsatisfied with frequent errors throwing up and have no option other than to change ISP if this continues for long.


Regards,
Balaji
80561 29532

Dear Customer,


As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


Cheers,


RCOMcare

This is a crappy answer just to show users that the problem has been sorted but in reality it is not. I was fed up this is issue and finally i have terminated the connection. The device is unusable and i have lost Rs.1300 towards the cost of the device. I have now taken up BSNL and purchased a wifi modem. The service is very good, fast and no disconnections. Thanks to BSNL.