Dear Customer,Hello everyone
My name is Nashfi Qureshi and my Reliance Broadband Customer ID is 337049451813. I have Unlimited 600kbs + 1Mbps night booster plan for which I pay Rs.750/month. Before installing the connection the Reliance Rep told me that I can download as much as I want as I have unlimited plan and Im paying a bomb for the same. I started using the service and the next day when I started to download a heavy file it downloaded for exactly 10 mins and got disconnected automatically. First I thought that it was a minor issue so i reconnected again and started the download again. Exactly after 10 mins of download the connection disconnected itself. I called the reliance customer care for help, after 30 mins of waiting on hold the call center exec. tells me that Reliance has come out with a new policy that you cannot download for more than 10 mins at a stretch and the ISP will disconnect itself after the given time. I was flabbergasted!! how cheap and dirty can reliance get! First they sell me a plan by telling me that it is an unlimited plan and now they tell me that it is a new policy that my ISP will automatically disconnect after 10 mins if I put anything on download!!!
Guys please don't take Reliance Broadband it has failed to resolve this issue and I feel cheated and harrassed by this company. This is the first forum that I have written on and i will start writing on other forums, Facebook, Twitter and blogs until Reliance resolves this issue for me. My Contact No. is 9867852781
An Angry Reliance Customer!!!!!
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.