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Airtel Broadband

This is a discussion on Airtel Broadband within the Broadband forums, part of the Internet Services category; Hi, I have been waiting for a refund cheque from Airtel since Feb '12. Can anyone advise me how to ...

  1. 06-08-2012, 04:50 PM #1
    Kimi
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    Angry Airtel Broadband



    Hi,

    I have been waiting for a refund cheque from Airtel since Feb '12. Can anyone advise me how to go about it? I have been writing to the appellate and nodal officers too, without success. I have been given only reference numbers after another, the latest being 14761616. I could not even keep a track of reference numbers they gave me. I have been receiving calls from Airtel evrytime I write to them telling me that they have sent the cheque but till date, I haven't receive it.

    Could anyone let me know the process of escalation, I really dont know what to do now, but dont want to give up Everyone I spoke to so far from Airtel has been so incompetant. Thank you.

    Here is a summary of what happend

    I have requested for Airtel Broadband Connection on 7 Feb, 2012 with a reference number 557870115. Here's what happened after that.

    > I got a call back and a technician was sent promptly to my house on 10 Feb to collect my documents and fees with TBLR CEF No.431858. The Account Manager OR FSE Name/Code is Damodharam Y / DS1193009. I submitted my documents and paid advance fees.

    > I waited till 16 Feb and since I did not receive any call from Airtel, I called and spoke to Raghvendra B and was given a ref no:11765322. He told me that a technician will visit my place the next day at between 9 to 9:30 AM. I asked him to make a note for the technician to call me prior to coming and told him that I needed leave from work to be at home. He said the technician will call me.

    > 17 Feb, I took leave from work and waited for the technician call. I gave up and called back at 10: 30AM and spoke to Arun Kumar ref: 11803218. He told me that my request (11765322) has been resolved. I was surprised as I was still waiting for the technician. He said there is no available DP in my area so my order has been cancelled.
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  2. 06-10-2012, 04:45 PM #2
    Airtel_Presence
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    Dear Kimi,

    This is to inform you that your concern listed 08 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 06-13-2012, 05:53 PM #3
    Airtel_Presence
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    Dear Kimi,

    This is to inform you that your concern listed 08 June 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  4. 06-16-2012, 05:15 PM #4
    Airtel_Presence
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    Dear Kimi,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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