Airtel Broadband complaint

**rajeev16mca2k5** · 06-04-2012, 10:34 AM

Hi,

My Airtel no. is 0120-4238710.
Airtel is corrupt, i want to register complaint against them.
I was out of station, during that period my internet was not working, my friend has registered complaint for that.
During the visit of technical representative, he has added an instrument named splitter in the network,
Splitter is the device used for making use of both telephone line and internet, but as i am only using internet , so there was no fun of that device in that network.
Even more than that, they charged 120Rs for that splitter without giving any bill/receipt. Even more than that, they used old splitter.
I want justification from airtel side, why they charged 120Rs, its not matter of 120Rs, its matter of corruption.

Now again, my internet is not working , one technical person visited and told me i can't rectify the problem, you need to register complaint again.

Regards,
Rajeev Singh Chib
Mob: 8287785005
Email: rschib@yahoo.com

**Airtel_Presence** · 06-05-2012, 03:09 PM

Dear Rajeev ,

This is to inform you that your concern listed 04 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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**Airtel_Presence** · 06-07-2012, 12:01 AM

Dear Rajeev ,

This is to inform you that your concern listed 04 June 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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**Airtel_Presence** · 06-07-2012, 12:11 AM

Dear Rajeev ,

This is to inform you that your concern listed 04 June 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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**Airtel_Presence** · 06-10-2012, 07:10 AM

Dear Rajeev ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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**Hiteshagg** · 06-11-2012, 02:17 PM

Hi,

My Airtel no. is 011-43029115

My Internet Connection is Not working Properly from 3rd June, and i am totally fed up of AIRTEL service it is not pathetic but it is even worse than that They didn't listen and rectify the customer problem but only a Money Hungry.

I am tired complaining about my connection is not working properly from 3rd June till date (11th June) but no action is taken from their side always gave me REQUEST NO's

1. 16618494

2. 16644332

3. 16772616

4. 16888436

5. 16985902

6. 17000300

7. 17015600

This all REQUEST NO's given by them from 3rd June to 11th June but still no action VERY DUMB AND WEAK SERVICE..

HIGHLY DISSATISFIED

**Airtel_Presence** · 06-12-2012, 03:58 PM

Dear Hitesh,

This is to inform you that your concern listed 11 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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**Airtel_Presence** · 06-14-2012, 04:58 PM

Dear Hitesh,

We would like to inform you that your concern listed 11 June 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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rmittal1 · 06-19-2012, 12:27 PM

I have taken one airtel data card no – 9560011369
before purchase – I asked to check the speed my home location. But while selling the product mr neeraj & priyanka & OM assured me that speed will come as 7.2 mbps in 3g. But I am getting only 238 kbps.
Now range is not coming. I have requested so many times to airtel – now they are not picking my phone also.
I am requesting u to pls take my data card back. I will take the service from other.

Pls help me out.

Regards
Rinku Mittal
9910094805

04460397412_tn · 06-19-2012, 10:59 PM

Hi,

Im using airtel broadband connection (044-60397412) ,my connection plan was Alpha-6GB. As per information given by airtel executive Mr.Sudhakar (his mobile number is 9994429627) was for first month it is 6GB limited and from 2nd month onwards it is unlimited plan i.e with 256 kbps, also he said for using airtel postpaid mobile number airtel provides combo offer reducing RS.150 in every month bill.During the connection starting customer care also confirmed the same information. But after bill is generated by enquering with customer care all his information was wrong and he cheated me to start a new connection. I feel bad about airtel and 2nd month bill generated was Rs.1350. I wont pay bill amount generated since the wrong information was provided to me by him. When i call to Sudhakar he is not attending my call, so if i dint get any proper solution i wont pay the bill and i will terminate the connection. Please take necessary action on the executive to avoid cheating other customers.

Broadband connection number- 044-60397412
Zone- Chennai south
Sales executive-Sudhakar (9994429627)
connection owner- krishnamoorthi (9840077983)
connection plan-Alpha 6GB
executive promises- Combo offer with discount of Rs.150, unlimited plan from 2nd month with 256kbps beyond 6GB

Thanks & Regards,
Krishnamoorthi

**Airtel_Presence** · 06-21-2012, 09:30 AM

Dear Rinku ,

This is to inform you that your concern listed 19 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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**Airtel_Presence** · 06-21-2012, 09:30 AM

Dear Krishnamoorthi,

This is to inform you that your concern listed 19 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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**nkdipak** · 06-22-2012, 12:09 PM

We have been having facing intermittent internet connections with the Airtel broadband (08042001054) for past few weeks. We have raised multiple complaints with the customer service and even contacted the nodal officer without any response. Looks like Airtel is worse than government service. Either they are not interested in customer service or they have a false assumption that Broadband is their monopoly.

Thanks
Deepak N K

**Airtel_Presence** · 06-22-2012, 04:51 PM

Dear Krishnamoorthi,

We would like to inform you that your concern listed 19 June 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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**Airtel_Presence** · 06-23-2012, 07:55 PM

Dear Rinku Mittal,

This is to inform that your concern listed on 19 June 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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