Hi,


Subscriber Id: 5000000067467


I faced a lot of problems with my new connection. terrible Service, I wish I would have applied for some other ISP in my area.


Problem 1:


I requested for a new connection for reliance wimax in May. And Hardware was installed on May25th itself But Internet was not still working. I tried calling customer care so many times But they failed to register my complaint since I was not given a subscriber ID yet. I was so frustrated that I asked my Bank to bounce the cheque that I gave in the name of Reliance while applying for connection.


After a 10 days of efforts , I managed to get hold of installation guy who came and fixed the issue.
Now , after 2 weeks or so, I received a bill wherein they have started my billing cycle from 25th May itself. When I asked for waiver by calling customer care, My request was rejected twice. In this scenario, I had only one option than to hold the payment. And after a week, they aborted internet services on 21st June without notifying me. I raised a request for permanent deactivation and I clearly told I wont pay even a single penny for all these days.


Problem 2:
Now they have given a waiver for intitial 7-8 days but I want waiver for last 7 days also for which they have still disconnected my line.
Reason : Because of problem 1 , I didnt pay the bill and services were aborted. Had there been no issues with billing for initial days, I would have paid the bill on Time.


Problem 3: Poor customer handling skills, I spoke to a person names Naveen Kumar from customer relationship team. he was not even able to understand my problem. And in turn told me that It was issue from my side. (probably cause of Low IQ or aptitude he was not able to understand my simple issues).




Thanks,
Kunal

Hello folks,

I stay in the posh locality of HSR Layout, Sector-1 in Bangalore. This place is just 9KM from M.G.Road and 2KM from Koramangala the heart of this metropolitan city. I fell pray to the promises of 3mbps speed (500kbps guaranteed under any circumstances), and made the mistake of purchasing (crappy and extortionist service of ) Reliance Netconnect broadband data card in late 2009 without asking for a demonstration in my locality. My problems started immediately after the purchase when I realized that the signal strength in my locality is PATHETIC with my datacard failing to connect most of the times and if connected, with NIGHTMARISH speeds of around 10KBPS on an average!! It is nothing short of SHOCKING to note that ALL this was for a price of Rs 3500/- for the data card (non-refundable), and Rs 1100/- per month for the service!! For one month I logged complaints after complaints, with the (incompetent) technical support person finally checking in my locality to reluctantly admit that there is a network problem and that will be adressed soon. Yes, as you guessed right this has NOT been addressed by incompetent Reliance (un)professionals TILL DATE (i.e 2012). The signal strengths are so poor, even my 3 year old Reliance mobile number DOES NOT WORK AT MY HOME! I was FORCED to use this NIGHTMARISH broadband service ONLY BECAUSE I PAID Rs 3500/- for the data card, but decided to put an end to my MISERY in April 2011 after nearly 18 months of use. PLEASE NOTE THAT I WAS PROMPT IN PAYING THE BILL UNTIL April 2011 without any delay. When I placed my termination request over phone to the Reliance (un)professionals, I realized the next NIGHTMARE in the service : the whole closure process is a TRAP made as difficult as it is easy to subscribe to their service! After all, the f*kd-up Reliance professionals know that it is ONLY the recurring income of an account that lets those lowly, incompetent creatures earn their living on this planet. The first hurdle : they REFUSE to take the termination request on phone after asking 10 questions on why you want to terminate and annoyingly persuading you to continue the service ('read' it as continue feeding those incompetent parasites!). If you insist on termination then they ask you to visit the nearest Reliance web world to place the termination request asking you to pay up all outstanding then and there as a pre-requisite. After placing my termination request at the FORUM mall Reliance web world in the first week of April 2011 and dumping the data card in the dustbin as good riddance, I was hoping that the nonsense of well over a year has come to an end. But nah nah, soon I got a call from the incompetent customer service manager again persuading me to continue my charity to Reliance, ASSURING that the technical difficulties (which they didn't bother to fix for 18 months) will be resolved and that as an existing customer I will even be given the service of Rs 1100/- per month at just Rs 600/-. Again, the idiot in me fell for the persuasion and lure of half the price, and STRICTLY UNDER THE CONDITION THAT THE TECHNICAL ISSUE WITH THE SIGNAL STRENGTH WILL BE RESOLVED IN ONE WEEK AT MY SITE, agreed to continue the service. Immediately in a couple of days came the technical support person to my home to check on the signal strength BUT FAILED TO CONNECT CONSISTENTLY OR IMPROVE THE SPEED OF 10KBPS. I assumed that the service will now be automatically terminated, but to my SHOCK discovered that Reliance has sent me a full bill after a month until May!!! I called up those f*krs and was told by the executive that the technical support person has mentioned (i.e SHAMELESSLY LIED) in his report that the CUSTOMER ISSUE IS RESOLVED AND I AM HAPPY WITH THE SIGNAL AND SPEED!!!!!!! I started fuming and fought with the unethical executives on phone to log a complaint, but was requested to go to the Reliance web world in Forum mall once again to make the outstanding payment to place another termination request, assuring me that the issue will be resolved. Completely pissed off, and to avoid accumulating more bills from this f*kng unethical company, I visited Forum mall a second time to pay for a month of unused service. But I WAS SHOCKED YET AGAIN when I got another bill in June 2011 asking me to pay another Rs 1100/- WHICH I FLATLY REFUSED and logged a detailed complaint with an executive in Mumbai explaining the harassment for about 30 minutes! He finally assured me that I NEED NOT PAY FOR THE MONTH OF MAY-JUNE AND MY SERVICE WILL BE TERMINATED. Thankfully, the service was terminated but after a few months I started getting calls from Reliance asking me to pay for the outstanding amount of Rs 1100/- which I SHOUTED AT AND REFUSED. But after a month or so with penalty added, I got calls to pay approximately Rs 1500/-. I ignored these notifications, until I received a LEGAL NOTICE threatening me to pay or come to the civil court! I talked to the suggested executive (one bullshit lady) to be even negotiated to pay Rs 500/- to close the case!! I told her that I already paid for an UNUSED month of April-May and hence refused to pay even a penny more, challenging her to do whatever she wants. A few days later I received a summons from the court which I ignored, and soon got a call from another female executive to whom I explained all the bullshit to arrive at a FINAL agreement with her that I will pay IF SHE CAN CHECK RELIANCE TRACKING SYSTEM FOR EVEN A SINGLE BYTE OF NETWORK USAGE DURING THE SAID PERIOD. Obviously, she did NOT get back to me since my data card was thrown out of the window after April 2011 with ZERO usage, WITH MY DECISION THAT I AND MY ENTIRE FAMILY AND FRIENDS WILL NEVER USE A RELIANCE SERVICE IN OUR LIVES!!!! I assumed that finally the harassment has ended forever, when I get a call on Jun-28-2012 from a person claiming to be Reliance's advocate (supposedly named Krishnamurthy, from mobile : +919886014477) at 3PM threatening me to pay Rs 2038/- by 6PM either online or at the civil court, Bangalore to AVOID facing an arrest warrant from the police!!! He was unable to talk in a language other than "Kannada" and used harsh words refusing to even listen to my request to talk to the concerned manager (supposedly Mr Nagaraja Shetty) of Reliance. Since I did not want to take a chance, I paid up Rs 2038/- online as per the instructions from a collection department (looks like Reliance employs rowdies) scoundrel by 4PM and then called up the f*kng advocate-imposter giving him the payment proof and THREATENED to file a case on the grounds of poor service, negligence and harassment in the consumer forum in Bangalore.

I am a post-graduate from the IIT and strong on values to never hold up even a single rupee payment to another person in my life till date. I will ENSURE that Reliance has to pay me not just Rs 2038/-, but ALSO penalty for their NEGLIGENCE AND 3RD CLASS HARASSMENT. An experienced consumer forum lawyer has just informed me that this is enough to sue Reliance and the concerned managers for a HEAVY compensation with a quick judgement.

My Reliance broadband number is 9343638397, and I have documents in proof of placing the termination request twice in the court, subsequent complaints with Reliance call center and also details of the harassment call I received today. Its time to teach Mr Anil Ambani that a month's rental EXTORTION is NOT worth loss of 10 customers for a LIFETIME!! No business that has ill-treated its customers has ever stood the test of time historically!!! All the grieving consumers here who have NOT yet been compensated adequately by Reliance, PLEASE BE CONFIDENT ENOUGH TO FILE YOUR CASE IN THE CONSUMER FORUMS to teach such f*krs a lesson!

Thanks and Regards,
Sincerely,
An IITian

Originally Posted by knarula

Hi,


Subscriber Id: 5000000067467


I faced a lot of problems with my new connection. terrible Service, I wish I would have applied for some other ISP in my area.


Problem 1:


I requested for a new connection for reliance wimax in May. And Hardware was installed on May25th itself But Internet was not still working. I tried calling customer care so many times But they failed to register my complaint since I was not given a subscriber ID yet. I was so frustrated that I asked my Bank to bounce the cheque that I gave in the name of Reliance while applying for connection.


After a 10 days of efforts , I managed to get hold of installation guy who came and fixed the issue.
Now , after 2 weeks or so, I received a bill wherein they have started my billing cycle from 25th May itself. When I asked for waiver by calling customer care, My request was rejected twice. In this scenario, I had only one option than to hold the payment. And after a week, they aborted internet services on 21st June without notifying me. I raised a request for permanent deactivation and I clearly told I wont pay even a single penny for all these days.


Problem 2:
Now they have given a waiver for intitial 7-8 days but I want waiver for last 7 days also for which they have still disconnected my line.
Reason : Because of problem 1 , I didnt pay the bill and services were aborted. Had there been no issues with billing for initial days, I would have paid the bill on Time.


Problem 3: Poor customer handling skills, I spoke to a person names Naveen Kumar from customer relationship team. he was not even able to understand my problem. And in turn told me that It was issue from my side. (probably cause of Low IQ or aptitude he was not able to understand my simple issues).




Thanks,
Kunal

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by knarula

Hi,


Subscriber Id: 5000000067467


I faced a lot of problems with my new connection. terrible Service, I wish I would have applied for some other ISP in my area.


Problem 1:


I requested for a new connection for reliance wimax in May. And Hardware was installed on May25th itself But Internet was not still working. I tried calling customer care so many times But they failed to register my complaint since I was not given a subscriber ID yet. I was so frustrated that I asked my Bank to bounce the cheque that I gave in the name of Reliance while applying for connection.


After a 10 days of efforts , I managed to get hold of installation guy who came and fixed the issue.
Now , after 2 weeks or so, I received a bill wherein they have started my billing cycle from 25th May itself. When I asked for waiver by calling customer care, My request was rejected twice. In this scenario, I had only one option than to hold the payment. And after a week, they aborted internet services on 21st June without notifying me. I raised a request for permanent deactivation and I clearly told I wont pay even a single penny for all these days.


Problem 2:
Now they have given a waiver for intitial 7-8 days but I want waiver for last 7 days also for which they have still disconnected my line.
Reason : Because of problem 1 , I didnt pay the bill and services were aborted. Had there been no issues with billing for initial days, I would have paid the bill on Time.


Problem 3: Poor customer handling skills, I spoke to a person names Naveen Kumar from customer relationship team. he was not even able to understand my problem. And in turn told me that It was issue from my side. (probably cause of Low IQ or aptitude he was not able to understand my simple issues).




Thanks,
Kunal

Dear Customer,


As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


Cheers,


RCOMcare

RELIANCE BROADBAND PATHETIC CUSTOMER SERVICE,CHEAT EMPLOYEES AND INEFFECTIVE APPELLATE AUTHORITY

I am a reliance broadband user who is suffering from the poor and unethical customer service from reliance broadband.

for the last 9 months i am suffering from regular problems from reliance every 3-4 months their battery in the DP box goes down and then i have make regular complaints and they will close the complaint even without calling me forget about resolving the complaint. i have also complained in appellate authority then to nothing has happened and when i try to get the status of my compliant i come to know that complaint is closed.

this time also for the last 1 week every time electricity goes my broadband and landline too stops working till the time electricity is back and my work goes suffering everytime as my whole work is through net. no resolve just complaint closing.

Appellate Authority is also just a joke.

PATHETIC, UNRELIABLE AND DUMP SERVICE

Now only option is to get rid of reliance BB connection is there anybody in reliance who cares for this please contact me soon......

problem number 0522-3059569
CONTACT NO 9335204560

speed issues no support >

Iam getting low speeds on reliance broadband,,,earlier it was stable 900+ kbps speeds but now i am only getting 600 to 750 kbps speeds ....i want to ask is it normal because i asked [COLOR=#009900 !important]customer care and they told me that i am getting reasonable speeds but i am now satisfied.....earlier i got 500kbps connection and i used to get 400 kbps + speeds but now with 1 mbps connection its only 750kbps......please [COLOR=#009900 !important]tell me who will pay rs1000+ money to get 750 kbps speeds.......[/COLOR][/COLOR]

i would also like to add that i am getting [COLOR=#009900 !important]unstable[/COLOR] speeds also sometimes it shows me below 600 or 500kbps also ....now if i contact customer care they always say there are technical [COLOR=#009900 !important]problems[/COLOR] in ludhiana(Punjab) or they would say that your problem will be resolved in 24hours .....anyone please tell me that to gain 200kbps more speed who will pay rs1000+ i am hardly disappointed with the [COLOR=#009900 !important]customer support[/COLOR] if my issue will not be resolved i [COLOR=#009900 !important]shall[/COLOR] be terminating this connection and move to some other co. broadband...i also registered compliant on 4/7/2012 complaint no. 182489113 and they told me it will be resolved in 24 hours and now its 7/7/2012 and there is no action .......

Originally Posted by rajatguptalko

RELIANCE BROADBAND PATHETIC CUSTOMER SERVICE,CHEAT EMPLOYEES AND INEFFECTIVE APPELLATE AUTHORITY

I am a reliance broadband user who is suffering from the poor and unethical customer service from reliance broadband.

for the last 9 months i am suffering from regular problems from reliance every 3-4 months their battery in the DP box goes down and then i have make regular complaints and they will close the complaint even without calling me forget about resolving the complaint. i have also complained in appellate authority then to nothing has happened and when i try to get the status of my compliant i come to know that complaint is closed.

this time also for the last 1 week every time electricity goes my broadband and landline too stops working till the time electricity is back and my work goes suffering everytime as my whole work is through net. no resolve just complaint closing.

Appellate Authority is also just a joke.

PATHETIC, UNRELIABLE AND DUMP SERVICE

Now only option is to get rid of reliance BB connection is there anybody in reliance who cares for this please contact me soon......

problem number 0522-3059569
CONTACT NO 9335204560

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by gaurav2009

speed issues no support >

Iam getting low speeds on reliance broadband,,,earlier it was stable 900+ kbps speeds but now i am only getting 600 to 750 kbps speeds ....i want to ask is it normal because i asked [COLOR=#009900 !important]customer care and they told me that i am getting reasonable speeds but i am now satisfied.....earlier i got 500kbps connection and i used to get 400 kbps + speeds but now with 1 mbps connection its only 750kbps......please [COLOR=#009900 !important]tell me who will pay rs1000+ money to get 750 kbps speeds.......[/COLOR][/COLOR]

i would also like to add that i am getting [COLOR=#009900 !important]unstable[/COLOR] speeds also sometimes it shows me below 600 or 500kbps also ....now if i contact customer care they always say there are technical [COLOR=#009900 !important]problems[/COLOR] in ludhiana(Punjab) or they would say that your problem will be resolved in 24hours .....anyone please tell me that to gain 200kbps more speed who will pay rs1000+ i am hardly disappointed with the [COLOR=#009900 !important]customer support[/COLOR] if my issue will not be resolved i [COLOR=#009900 !important]shall[/COLOR] be terminating this connection and move to some other co. broadband...i also registered compliant on 4/7/2012 complaint no. 182489113 and they told me it will be resolved in 24 hours and now its 7/7/2012 and there is no action .......

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by gaurav2009

speed issues no support >

Iam getting low speeds on reliance broadband,,,earlier it was stable 900+ kbps speeds but now i am only getting 600 to 750 kbps speeds ....i want to ask is it normal because i asked [COLOR=#009900 !important]customer care and they told me that i am getting reasonable speeds but i am now satisfied.....earlier i got 500kbps connection and i used to get 400 kbps + speeds but now with 1 mbps connection its only 750kbps......please [COLOR=#009900 !important]tell me who will pay rs1000+ money to get 750 kbps speeds.......[/COLOR][/COLOR]

i would also like to add that i am getting [COLOR=#009900 !important]unstable[/COLOR] speeds also sometimes it shows me below 600 or 500kbps also ....now if i contact customer care they always say there are technical [COLOR=#009900 !important]problems[/COLOR] in ludhiana(Punjab) or they would say that your problem will be resolved in 24hours .....anyone please tell me that to gain 200kbps more speed who will pay rs1000+ i am hardly disappointed with the [COLOR=#009900 !important]customer support[/COLOR] if my issue will not be resolved i [COLOR=#009900 !important]shall[/COLOR] be terminating this connection and move to some other co. broadband...i also registered compliant on 4/7/2012 complaint no. 182489113 and they told me it will be resolved in 24 hours and now its 7/7/2012 and there is no action .......

Dear Customer,


As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


Cheers,


RCOMcare

Originally Posted by rajatguptalko

RELIANCE BROADBAND PATHETIC CUSTOMER SERVICE,CHEAT EMPLOYEES AND INEFFECTIVE APPELLATE AUTHORITY

I am a reliance broadband user who is suffering from the poor and unethical customer service from reliance broadband.

for the last 9 months i am suffering from regular problems from reliance every 3-4 months their battery in the DP box goes down and then i have make regular complaints and they will close the complaint even without calling me forget about resolving the complaint. i have also complained in appellate authority then to nothing has happened and when i try to get the status of my compliant i come to know that complaint is closed.

this time also for the last 1 week every time electricity goes my broadband and landline too stops working till the time electricity is back and my work goes suffering everytime as my whole work is through net. no resolve just complaint closing.

Appellate Authority is also just a joke.

PATHETIC, UNRELIABLE AND DUMP SERVICE

Now only option is to get rid of reliance BB connection is there anybody in reliance who cares for this please contact me soon......

problem number 0522-3059569
CONTACT NO 9335204560

Dear Customer,


As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


Cheers,


RCOMcare

Hi

I am a user of Reliance wimax connection from chennai.My Subscriber id is 5000000029060.
I have not been able to use my internet connection since Saturday 13th July 2012.Reason the modem was not working.I raised a complaint for the same,i was informed that the issue would be resolved within 24 hours.Come Monday 15th i called up the customer care to know the status of my complaint.i got a reply that my complaint was closed stating that my connectivity was restored during this period i had called the customer care 4-5 times and got the same answer that "issue would be resolved within 24 hours as they have escalated it as a high priority.
I realized that they had wrongly taken a complaint that my connection was not working.
So i asked them to raise a complaint again this time i clearly stated that my modem is not powering on ....but again the same mistake happed and the excuse i got from the executive that the bandwidth in my area is the root cause of me not able to have internet connectivity.This was a surprise to me ...i had never heard that due to bandwidth problem the modem wont power on .Come Tuesday 16th i called up the customer care surprised to hear that my issue was resolved and closed.After a fight i raised a new complaint asking clearly for a modem replacement again the same answer that i need to wait 24 hours to get things resolved.48 hours and 3-4 calls to the customer care ...no resolution till now.Just few hours back on Thursday 19th i called up the customer care ...and was really irritated to know that they have again taken a complaint that i am facing connectivity problem ....again asking me to wait for 24 hours if i have to get a new modem as it would amount to a new complaint.I was irritated beyond limits.When i asked them to close my connection and give me refund of the advance payment i have made they are refusing to do the same.I am really out of thoughts what i can do or what i should do.

Seeing what all happened over a weeks time i really feel that the Reliance people are least bothered about the customer. Due to no internet connectivity i am not able to continue working from home. Do these people don't understand simple English when i tell them that the modem is not working ......This is the third time such problem happened to me and this one time its the worst treatment i am getting from the customer care.

Gopal

Originally Posted by gopal22

Hi

I am a user of Reliance wimax connection from chennai.My Subscriber id is 5000000029060.
I have not been able to use my internet connection since Saturday 13th July 2012.Reason the modem was not working.I raised a complaint for the same,i was informed that the issue would be resolved within 24 hours.Come Monday 15th i called up the customer care to know the status of my complaint.i got a reply that my complaint was closed stating that my connectivity was restored during this period i had called the customer care 4-5 times and got the same answer that "issue would be resolved within 24 hours as they have escalated it as a high priority.
I realized that they had wrongly taken a complaint that my connection was not working.
So i asked them to raise a complaint again this time i clearly stated that my modem is not powering on ....but again the same mistake happed and the excuse i got from the executive that the bandwidth in my area is the root cause of me not able to have internet connectivity.This was a surprise to me ...i had never heard that due to bandwidth problem the modem wont power on .Come Tuesday 16th i called up the customer care surprised to hear that my issue was resolved and closed.After a fight i raised a new complaint asking clearly for a modem replacement again the same answer that i need to wait 24 hours to get things resolved.48 hours and 3-4 calls to the customer care ...no resolution till now.Just few hours back on Thursday 19th i called up the customer care ...and was really irritated to know that they have again taken a complaint that i am facing connectivity problem ....again asking me to wait for 24 hours if i have to get a new modem as it would amount to a new complaint.I was irritated beyond limits.When i asked them to close my connection and give me refund of the advance payment i have made they are refusing to do the same.I am really out of thoughts what i can do or what i should do.

Seeing what all happened over a weeks time i really feel that the Reliance people are least bothered about the customer. Due to no internet connectivity i am not able to continue working from home. Do these people don't understand simple English when i tell them that the modem is not working ......This is the third time such problem happened to me and this one time its the worst treatment i am getting from the customer care.

Gopal

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare