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Airtel harassing account disconnected

This is a discussion on Airtel harassing account disconnected within the Broadband forums, part of the Internet Services category; I got Airtel broadband connection on 12/12/2011 with a/c no:7005406260. 3 days after taking the connection, broadband was down till ...

  1. 04-17-2012, 08:02 PM #1
    shamshadali Guest

    Post Airtel harassing account disconnected

    I got Airtel broadband connection on 12/12/2011 with a/c no:7005406260.
    3 days after taking the connection, broadband was down till 28/12/2011 and I was told there is some technical migration has to happen so I was given a new account no: 7005410475 through the same line of wire.

    I was told my earlier account will be disconnected with immediate effect but even after calling helpdesk the account was not disconnected. When the new connection given to me also went down in Feb, I disconnected airtel broadband and paid the rent for January and February 2012.

    Since then I am being harassed over the phone about bill payment for account which should have been disconnected in December itself. Now I received a letter about legal proceedings, citing that I did not pay the bill to old account for the month of Jan and Feb 2012.

    I have emails and SMSes I sent to Airtel folks and local area manager for getting it corrected to prove my point. Airtel should also be aware that since there is only a single line given to me, technicall they can not offer me 2 plans so they should rectified the error long back.

    How should I proceed with legal notice?
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  2. 04-21-2012, 06:31 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (1 shamshadali),

    This is to inform you that your concern listed on 17 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 04-22-2012, 03:48 AM #3
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (1 shamshadali),

    This is to inform that your concern listed on 17 April 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 05-03-2012, 03:09 AM #4
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (1 shamshadali),

    We would like to inform you that your concern listed 17 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
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